Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Despite the wrong screen size being sent (I needed an IPhone X replacement they sent a 6/7/8 even after I confirmed my order being an iPhone X) the customer service was great and is sending me out a new proper size screen protector at no additional cost or return of the wrong product! They were prompt and polite and apologetic! Accidents happen so that's why I still would give them 4 stars
I received the iPhone 6/7/8 screen protector instead of the iPhone X screen protector I ordered, I have proof on my orders saying I got the iPhone X screen protector
I received a screen for an iPhone 6 or 8. I need one for an iPhone X. Please send the correct one. Now I don't have any protection on my screen.
The original tampered glass only lasted 48 hours befor they both cracked. I purchased them for $80.00. The rpl were $9.95 each and they were unusable. I shipped them back snd had to pay another $12.14. I will never purchase directly please refund my expenses on my card.
A week after I bought the gadget guard the protector fell off I put it back on and rubbed the edges for glue to warm up enough to adhere. Then it started falling off again that's when I ordered the replacement hopefully it wont fall off again
This screen cover has saved many of our phones. We have been using gadget guard for a long time. They are excellent covers and when something does happen to it, I just go online and order a replacement for $5. It's great! Totally recommend this product and company.
Dropped my phone screen down on gravel and GadgetGuard took the hit totally protecting my phone's screen from damage. I had registered the product when I purchased it so they sent me a new one free of charge.
I love this product, and company! When my screen protector is broken, I can order another replacement screen protector for just shipping costs!
I was buy my phone and the black ice tempered glass in Jan 2018 and it work good I am happy with it but it was crack in the edge and center i went back to the store the said sorry they can not replace for me because i did not registration i was unhappy with them but
The lifetime warranty i go gadgetguar.com and registration my black ice tempered on 11/18
And order my replacement on that day i got my order on 11/25 great customer service i will recommend it to my friends and my family's
Was able to put on my own and works great. It was for an iPhone 8 and fits very well. This are great at protecting screens.
When putting on the newly received guard using the installation guide, I lifted the guard but it cracked all up. Now I have chards of glass against my face.
Honestly I'm not happy; this is the second time I've ordered this item; we bought our cell phones in June this year. This product is a bit cheap; the day after I put it on it got a scratch, it's not that good :(
When I received my new guard it was cracked, i contacted gadget guard and they are sending me a replacement at no charge cudos to them, great customer service, id reccomend them to everyone
Awesome company, great customer support. Definitely recommend if you aren't using them yet. High quality supplies.
Quick delivery and loving not having a cracked protector! Amazed by the company to just have me pay for shipping and get a brand new screen protector!
I am hard on my phone and the gadget guard helps to make sure my screen is always protected. I have had one on my phone for over 3 years.
We give Gadgetguard a Triple A rating. The site is very user friendly and the service is extremely fast. Highly recommend them.
I received it in a timely manner. Brought it to the store and had them put it on for me. Glad to have a screen protector that is not cracked.
I had to order another screen protector because my original cracked. It was a painless process to get a new one and I only had to pay for shipping. It was very easy to install.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members