Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
In every incident with my phone and the gadget guard, it has been taken care of with very professionally and in a timely basis. Great to see a company where you get what you paid for and respect as a customer as well.
Thanks you!
Ordered a replacement for my cracked one, and it arrived within a week. I will probably let the AT&T Rep put mine on for me, as it is touchy getting on the phone.
These suck. They dont stick right to the phone. $10 shipping shipping fee is highway robbery co sidering it takes 4 days via snail mail.
I got my new guard in less time than they quoted and it was a super simple process. I sell these daily as I am a representative at a wireless store and this makes the experience better to talk about so I can sell more for you guys. Definitely will recommend.
Everything was extremely easy from filing the claim to paying the deductible to receiving the product!
Ordered a replacement and it got to me in about a week. Super easy and no issues at all. It's so nice not having to worry about sending back the old screen. I would recommend installing it somewhere without animal hair. Dust and small particles fly everywhere!
This is my 3rd protector. The 1st one was great until I dropped my phone on a rock the cracked the protector. Screen had no issues. The 2nd one cracked within two weeks of getting on. It wasn't Putin straight and had to be redone. I don't know if that had to do with why it broke. I had one on my old phone and it lasted the entire time I had it with no issues.
Extremely slow delivery. It took two weeks to get my screen protector. It didn't even get shipped for a week and a half after I ordered it.
My screen protector came quickly with excellent instructions and tools to apply it except for a credit card piece of cardboard to smooth it. The package was in good condition.
Fast and efficient process. All I had to do was fill out online form. My repkacement shield came within just a few days. Thank you.
I've had to order four replacemnts. The guard breaks too easily. In twenty years I've never actually broke a phone screen. However if I tap the guard it cracks. I would get a different brand but I paid forty dollars. I am getting tired of the $5.99 shipping. Also I made this complaint when I placed my last order and gadget guard never responded to me. They don't seem to care about their product or customers Just get the money.
Besides a great product they also run their warranty replacements flawlessly. This product has saved my IPhone twice.
When my glass screen protector cracked after being on my phone for about a year it was very easy to order a replacement and the warranty made it so I only had to pay for shipping.
The protection works. Things i hate. Getting the item registered. To many steps, and a pain. Vs other Company who you pay for shipping and handling and they give you 3 months to return rhe broken screen, and it takes a week to ship to you. Is the only down fall.
My screen protector finally arrived today. It was free but I had to pay for shipping. This is the second one I have had to order due to it cracking when I dropped my phone. It saved
The phone once but not this time..
Used gadget guard for awhile now and hands down in every department they are unbeatable for products and customer service.
The first gadget guard began crumbling around the edges almost immediately! Then it split down the middle.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members