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Gadget Guard

How would you rate Gadget Guard?
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Washington
1 review
0 helpful votes
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Black ice edition
December 2, 2018

I was buy my phone and the black ice tempered glass in Jan 2018 and it work good I am happy with it but it was crack in the edge and center i went back to the store the said sorry they can not replace for me because i did not registration i was unhappy with them but
The lifetime warranty i go gadgetguar.com and registration my black ice tempered on 11/18
And order my replacement on that day i got my order on 11/25 great customer service i will recommend it to my friends and my family's

Date of experience: December 1, 2018
Canada
1 review
0 helpful votes
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Great Service
September 5, 2018

I received a replacement screen guard under the warranty program. The ordering process was simple and delivery was expedited efficiently and faster than promised using the US and Canadian mail services. Gadget Guard stands behind their product and warranty program.

Date of experience: September 4, 2018
Michigan
1 review
0 helpful votes
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Fast
June 23, 2018

I got my screen protector very fast and it was extremely easy to order a replacement. The screen protector is a little bit smaller then the actual screen, it doesn't cover all the edges like I would want it too.

Date of experience: June 23, 2018
North Carolina
1 review
1 helpful vote
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It said it would arrived on a Tuesday and it arrived on a Saturday I was very happy. Knowing that my order was completed faster than what it said, the tracking number did took its time to update for it to get to arrive at usps, but I have no complaints whatsoever.

Date of experience: December 23, 2019
Washington
2 reviews
0 helpful votes
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Unable to return
October 17, 2018

I wanted to return my over priced gadget guard because it failed to protect my screen and I now have a cracked screen. I don't really want a "free" replacement but I guess I'll take it. Don't buy this product!

Date of experience: October 17, 2018
Georgia
1 review
0 helpful votes
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Perfection
July 29, 2018

I am so happy I enrolled in the Gadgetguard program when I purchased my new phone last year. The screen guard cracked twice and saved my screen and I received replacements very quickly and for only the cost of shipping.

Date of experience: July 29, 2018
Wyoming
1 review
0 helpful votes
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Replacement
March 6, 2019

Store rep didn't know what she was doing. Have to get another replacement. Said it was defected. They shouldn't allow employees to have their friends/family in there standing around, distracting emplyee.

Date of experience: March 5, 2019
Oklahoma
2 reviews
0 helpful votes
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I am giving you a rating of 2 because it is hard to tell from the warranty which item I need to order. I need a cover for my iphone 7 plus not the iphone 8. It was hard to see what phone I ordered for.

Date of experience: October 3, 2018
Virginia
1 review
0 helpful votes
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Doesnt stick properly
August 15, 2019

I've had this screen protector twice b4 and never had an issue. This screen does not stick properly to my phone and bubbles pop up from out of nowhere. I'm not happy with this purchase. And I really like this screen protector.

Date of experience: August 15, 2019
Illinois
1 review
0 helpful votes
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FANTASTIC PRODUCT
May 31, 2019

This screen protector is great. I dropped my phone face down on a rock, it broke the protector, but my phone's screen was saved. I sent for a free replacement and received it within a few days. Great product and great warranty.

Date of experience: May 30, 2019
Florida
1 review
1 helpful vote
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Recieved Broken
June 20, 2018

I recieved the replacement glass pretty quickly, as I have the 2 times i ordered before. Unfortunately, this time it arrived damaged. I messaged the company with pictures and within 24 hours recieved an apologetic email informing me they were sending a replacement and a coupon for my next purchase. As I have never had a bad experience with my previous orders/replacements I didnt give a low star rating despite the inconvenience of having to wait longer to be shipped a replacement.

Date of experience: June 20, 2018
Virginia
1 review
0 helpful votes
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Awesomeness
January 17, 2019

I bought my first gadget guard when I got my S9 Plus. Forgot to register it the first time.The lady at the phone store was so nice she registered my cover online at the store when I bought a new one cause my first one was cracked everywhere. When it came time to replace it. It was easy easy as pie. Just went online used my username and password. Followed directions and just paid shipping. I got it a week later. Nice kit.

Date of experience: January 15, 2019
Utah
1 review
0 helpful votes
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Excellent Service!
July 9, 2018

I had misplaced the outer packaging of my Gadget Guard & didnt have my PIN number any longer. I contacted customer service, sent screen shots of my receipt and the customer service person got my product registered immediately so that I could replace my damaged product. It was delivered quickly. Im a happy customer & would buy from Gadget Guard again!

Date of experience: July 9, 2018
Washington
1 review
0 helpful votes
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Saved my Phone
October 13, 2020

I had dropped my phone into a machine at work and it was literally getting smashed. The Gadget Guard cover saved my phone. The cover was completely shattered but held together and protected my phone. The Verizon store actually saved it and has it on display. Thanks!

Date of experience: October 12, 2020
Missouri
1 review
0 helpful votes
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Thank you!
June 30, 2018

Thanks, for sending my replacement to me so fast! It was very easy to get my replacement done. Somehow my screen wa damaged and I had a life time warranty so I was sent a replacement within a week. Thank you!

Date of experience: June 29, 2018
Oklahoma
1 review
0 helpful votes
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I started a new job and on second day I cracked screen protector badly. I use phone for work and cracked screen is really troublesome. But I got it 10 days after I ordered it so thanks my screen is ready for abuse. Thanks gadgetguard

Date of experience: August 13, 2020
Megan E. Gadget Guard Rep
over a year old

Hi David, thank you for your feedback! We are happy that your phone is protected again. We apologize for the delay in shipping, we know that can be frustrating! Right now, as you are likely aware, due to the COVID 19 pandemic there are unprecedented volumes of items being shipped which is causing delays across our shipper's networks. The increased volume combined with modified processes to keep both employees and customers safe are also resulting in significant delays.

Texas
1 review
0 helpful votes
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Super easy process!
June 30, 2018

I dropped my phone face down on the sidewalk and the screen protector cracked - but not my phone screen! I went online, filled out the replacement form and got a replacement within just a few days. No hassle. No fuss. Thanks a bunch!

Date of experience: June 29, 2018
Oregon
1 review
0 helpful votes
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Flawed
October 3, 2018

This is the second one in one year. They break really easily. This one broke inside my handbag. It does protect my phone but I have never used anything like this before and I have never broken a phone.

Date of experience: October 3, 2018
Florida
1 review
0 helpful votes
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Great product!
July 26, 2018

I bought this item when I purchased my I phone. The screen guard cracked after about a year. I received a replacement at no charge except for shipping. I am glad I bought this item and highly recommend it!

Date of experience: July 25, 2018
Washington
1 review
0 helpful votes
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Screen protector
September 13, 2019

It protects the screen great but its difficult to keep once the sides loose the stickiness. I got a replacement and its sticking fine but I have to press hard on my screen to be able to use it because of it not sticking on he center.

Date of experience: September 13, 2019

Overview

Gadget Guard has a rating of 3.2 stars from 1,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gadget Guard most frequently mention screen protector, customer service and great product. Gadget Guard ranks 6th among Gadgets sites.

service
43
value
44
shipping
40
returns
31
quality
41
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