Hopefully this company will do consumers a favor and shut down. Terrible customer service, products shipped only after you've disputed the purchase with your bank, and low quality products received with no instructions. Never again!
Ordered my Mask in April from Facebook of there amazing photos of Real Estate masks. Received package in June from China as there website states Houston, Tx. Emailed customer support during my time waiting for shipment and got a bunch of gibberish. Actually wasn't expecting the mask as they suddenly appeared in the mail only to get a mask to fit my 7 year old grandson who know where them. They were small as I am an adult not a child and I do not have a big face. Ordered 2 masked form Amazon and they are perfect for Advertising my business and tax write off. Disappointed at this company and will never order from Fuller Space again or recommend.
I bought several masks from this company. I got the first part of my order about 3 weeks after I order. Those were right. Waited another 2 months only to get part of my order that was wrong. They were children size when I ordered adult size. In addition I never received all Of my order. Disputed with PayPal and was told to mail them back TO CHINA. I could track my return until it left the US because China does not have tracking. Now PayPal is still waiting for them to respond. Why is PayPal helping them out. You can see that others have told PayPal this is a scam...
I have not received my order yet! I ordered in May. Glad I didn't need my masks to go anywhere. SARCASM!
Do not buy from them! I am so disappointed!
When I click on the Contact Us... it says it can't be found!
I ordered a mask at the beginning of April, and for some reason the shipment left New York and went to Shanghai China. It didn't get here until the end of June. Everytime I contacted them they told me the shipment was still running on time. Considering they advertised a 3 week delivery time, it took almost 3 months to receive product. Don't order from them.
I order face mask several months ago and they keep saying that the merchandise was giving sent by the shipper. I must be a very slow boat from China because it never arrive and they will not responds to my email except to keep saying the order has shipped. Never use them for anything.
I placed an order near the beginning of the pandemic on April 15,2020. As of today July 11,2020 I have still not received my products. All correspondence is replied to with the same generic response. 3 months is entirely an unacceptable amount of time to receive my order.
I wish I could give them ZERO stars!
Placed order the beginning of April 2020, now almost the end of July and no masks. Keep writing them and get the same message over and over again. I asked for a refund and they said no but would give back 10% which I have yet to see.
I finally got my masks after 2 months, but I gave them to my three year-old niece because they were so small! A waste of money! I contacted them, and they said I didn't qualify for a refund because that is the advertised size.
I will give a zero star if it was an option.
My experience with Fullerspace is horrible! I will never order anything from Fullerspace again ever!
I ordered two cloth masks and two ordered of cloth mask filter PM 2.5 (10/pack) on May 10,2020. I received two packs of wrong filters on June 6,2020, and no masks. I contacted the customer service several times, no response back for weeks until much later, I got a response back said it's under investigation. Today, I received another email from customer service said they will give me 20% refund back to me. Why 20% when I never received my whole corrected order of $41.94? I want 100% refund back! Never ever doing business with Fullerspace again!
Placed my order middle of April and finally got my face mask first week of July. The masks are very good and the best breathable mask I bought so far. But I believe the company accepted too many orders that they couldn't fulfilled and decided to scam customers. Since the website is shutdown, I believed they have changed their company name to www.tomatos-store.com. BEWARE STAY AWAY! The mask are the same with different design.
These people are so shady. I ordered personalized masks and they sent the wrong name! They refuse to refund unless I send it back... all the way to China from NJ. Disgusting pigs. I hope they get coronavirus.
I ordered personalized teacher masks in April. I didn't receive them until the middle of June. They had the wrong names on them! When I requested either a refund or exchange for my correct order, I was told they have no more supplies to make the correct masks. WTF? So it wasn't like they just gave me someone else's order and them mine, they never made my order and just sent me whatever they had lying around. On top of that, they are only willing to refund me 45%! Always do your research before you make a purchase!
I ordered masks from here back in April. I received 2 a few weeks ago (end of June), 2 first part of july, and 2 a couple days go. I got 2 of 1 mask and I did not receive the mask i got for myself. I have emailed them several times. They want me to take pictures of all my masks (I gave them to various family members) and the labels that were sent with them. I did not keep the pkgs, and do not have access to the masks that I gave away. I just want 1 replacement, or a refund. They keep repeating i must take pictures. I sent copy of order, not what they want. Terrible support. Jodee
I ordered masks for my kids teachers in March with their school name printed on them. The package didn't arrive until late June.
What did arrive was someone else's order. Somewhere "Mrs. Rice" is alsp dissappointed and missing 10 masks.
I asked for either a refund or my original order. They are denying my request.
They've offered a 40% credit on my next order, for my inconvenience. I asked for a refund or replacement. They refused and offered a 50% store credit.
HORRIBLE retailer!
Add me to the sucker list. I was lured by their excellent photoshop and website building skills. Spent $119 on cute masks in late March and received a bogus tracking number in early May. I work for USPS and am furious that this kind of b. S. is wasting the time of already stressed people working on the front lines of the pandemic. Also believe these $#*!s have already pivoted to a new brand, judging by the ads popping up on my news stories. War profiteering at its worst.
Ordered beginning of April. Same as other comments. You get automated email with discount on further purchases, as if. When I threatened to make a complaint that's when I got a tracking #. Only to find out it's bogus. Losers do not under any circumstances no matter how much you like it buy from them! End rant!
I purchased masks just like many others to get the runaround and not received any of my order. They say that they are in Houston TX, but my tracking number was out of Yemen! I am pissed as these were for my children and myself
Even if you order from this company Fuller space.com thru PayPal they won't refund money until you send these cheap blue mask they sent in place of what you really ordered at your shipping expense,, so much for thru PayPal
After waiting 2 months to receive my masks after numerous emails and it showing bogus tracking numbers. Two of the 4 masks I ordered finally came. Oh then I had to email and wait again several weeks later guess what, I get the two missing masks and my one Realtor Mask had a customized name on it! A damn mans name! Can you believe! I sent them a picture and told them to send me my mask that I ordered and ship immediately. Still waiting after weeks... and nothing! Never been so disgusted by a business ever!
Overview
FullerSpace has a rating of 1.1 stars from 287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FullerSpace most frequently mention tracking number, customer service and credit card. FullerSpace ranks 197th among Personalized Gifts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members