I ordered masks from here back in April. I received 2 a few weeks ago (end of June), 2 first part of july, and 2 a couple days go. I got 2 of 1 mask and I did not receive the mask i got for myself. I have emailed them several times. They want me to take pictures of all my masks (I gave them to various family members) and the labels that were sent with them. I did not keep the pkgs, and do not have access to the masks that I gave away. I just want 1 replacement, or a refund. They keep repeating i must take pictures. I sent copy of order, not what they want. Terrible support. Jodee