FTDReviews 537

I recently purchased some flowers for my wife's birthday through the site as I am abroad. The flowers were as advertised though seemed a bit smaller, the jar or vase was completely different from what I thought I was buying and the note I wrote was not at all what I wrote. This was the most offensive thing as far as I'm concerned. I was trusting them to get it right, and it was so jacked up that my wife just assumed they had come from one of her friends at the office, as all they put on the card was, thank you for being my friend. Not what I had written at all.

I placed an order with Florist.com on 5/4 with same day delivery. When the recipient had not received the flowers by 4:30 I called Customer Service for an update on my order. Was in informed that they would contact the local florist and then call me with an update. I did not receive and update and my mother did not receive her flowers.

Fast forward to Tuesday morning (5/5). I waited until 10:30 to contact Florist.com to give them time since my call the previous day was towards the end of the business day. I called and spoke with David and explained my situation. He stated that he would contact the florist and provide an update for me. He was prompt and called me back just after 11:00. The florist had rejected the order due to having so many orders.

I was not notified of the florist rejecting the order when they did so. I was not notified later in the day that the florist rejected my order. In fact, I had to call the company two separate times to find this information out.

Their brilliant solution to this problem was to refund my money and send me on my way. I explained to them that was not what I wanted. I wanted my mother to receive flowers. After finding a comparable arrangement David wanted me to pay more since they could not deliver what I picked out orignally. When I asked to speak with his supervisor he informed me that he was the supervisor. I then asked to speak with the employee that ranks above him. Well, of course he was in a meeting but he did provide me with a name and number. David asked me to hold on while he checked something out. We were then disconnected and I received a call back just like my mom received her flowers. Oh, thats right, we didnt receive anything! Since I have called numerous times trying to get a hold of Customer Service since being disconnected with no avail I decided to call Davids supervisor. The number I was given connected me to 1-800-flowers. Clever, David. Very clever.

At this point I am out of money, out of flowers, and out of patience. This is the first negative review I have ever written about a company but, going along with that, this is the worst Customer Service I have received.

Basics:
Ordered heart arrangement for 2/14 deliverly.
2/14 – 6 dead clown (rainbow roses) arrived.
Called – arrangement would be resent on 2/17, but original not availab. E
2/17 – no flower arrangement.
2/17 – call speak to management – replacement flowers and the $40 credit returned.
2/19 – half dead flowers arrive – but not credit on my FTD account.
2/19 – called, told any refund over $20 to be mailed to customers.
3/15 – no coupon received.
3/15 – called customer service. Strangely, they forgot to send – to be resent.
4/24 called customer service – no coupon – guess what? Now it would appear on my FTD account.
5/5/15 – No credit on my account and now new story of coupon to be sent.
5/5/15 Told no manager available but it will go to their "special department."

I was shopping online when I noticed during the check out process that the order said "good", not "exquisite" as I had chosen (and was charged for). I called their customer service line and the rep told me she would put in the order. I'd already been online for about 15 minutes and agreed because she couldn't assure me that the "exquisite" order was what I would receive. I spent another 10 minutes on the phone with her. She assured me all was well and charged my credit card. This was a surprise gift going to a restaurant. Bottom line is that I've already spent an additional ½ hour or so on the phone AND online (per their request) with them because what was delivered was not what was ordered. (a smaller bouquet with similar colors) This is NOT even worth the 20% discount the operator originally told me would happen. They are making this so hard - I will not do business with FTD again.

Ordered flowers for friend's birthday with same day delivery this morning. Order was confirmed. Got message in voicemail late in the day to call back, with no explanation why I was to call back. Number left by representative was a fax number. I found actual number off the site, called, and a recording said the call wait time on hold was 15-20 minutes. Waited 16 minutes to be told my order couldn't be delivered today, and would go out tomorrow. I said no, it was for a birthday TODAY, I wanted to cancel. It took another 10 minutes on hold for order to be canceled with no apology, no coupon for incentive to try again. It was too late in the day to get another florist to deliver birthday flowers in Brooklyn. I WILL NEVER TRY FTD AGAIN.

ftd.com is a joke, what a rip off! I got a Groupon and they charge it back in service fees and delivery but that's only if you can get them to deliver your flowers within a couple months. After 90 minutes of overseas calls (their call center) screaming and yelling and throwing a fit then they'll deliver some cheap shoddy flowers. Never like the pictures. Save your money go to Kroger and then UPS them yourself! Or throw your cash on the front lawn. You'll get more for your money. Customer service is everything. FTD.com is a scam rip off

The worst ever on so many levels! The florist located in ******* (Wortham in Houston) didn't deliver anything like what I purchased. I was so embarrassed! The pathetic foreign representative wouldn't tell me who the florist was, but gave me a $12 refund - like that was supposed to change everything! They wouldn't replace it because it didn't stay in the funeral home, but was sent to my friend's home afterwards as is customary. AND... he took the number of a family member to call and offer and apology, but never did. They are pathetic and unethical and I will NEVER USE THEM AGAIN.

I ordered flowers for my mom which were to be delivered the day before Mother's Day. What happened with these clowns? I received an e-mail 8 hours prior to Mother's Day informing me my mother's flowers won't be able to be delivered until the Tuesday following Mother's Day. So, obviously I will never do business with these people again and I advise anyone who is considering using this company to re-consider. You might be better off dealing with a local flower shop as they may be more reliable.

I ordered - and paid extra for - a Christmas Eve delivery for a gift. 1/3 of my purchase expense ($160 total) was delivery fees, and yet they still did not get it right. The gift showed up almost a week early, completely ruining the surprise that I had set up. I called customer service, and they agreed to resend the gift (the surprise was ruined, but I still wanted the impact of what I had set up). However, they never resent it. In fact, about 10 minutes after hanging up, I received an e-mail stating my request to cancel the order was denied. WTH? I never requested a cancellation. I called a bit later and after getting some run around about delivery windows being several days, the girl again agreed to resend the gift. NEVER WAS RECEIVED. Not only was the surprise ruined but *everything* I had arranged around the gift showing up on Christmas Eve was ruined. What jerks. And again... I was charged extra for a Christmas Eve delivery.

I actually use FTD for my business to send gifts to clients, employees, and other business relations. We spend about $4-10k a year but after this experience I will be setting up with a new vendor. And of course I will be closing my personal account.

My suggestion to anyone who sends gifts via FTD... ask the recipient to send you pictures to see how close the intended item is to reality. You will find there is often a HUGE difference.

SYNOPSIS: Birthday flowers were never delivered, even though it was ordered the day before, and the flowers ordered were being promoted as same day delivery. FTD would not provide the name or contact information for the local affiliated florist they had chosen to use, which was primarily requested in order to more closely monitor the situation, and later requested so that a review could be written about their lack of service.

This is what I found when researching FTD: "FTD, formed in 1910, offered the first flowers-by-wire service. It is owned by holding company FTD Group (formerly Mercury Man Holdings), which was acquired in 2008 by Internet service provider United Online." [http://www.hoovers.com/company/FTD_Inc/crstri-1.html]

I guess that would explain it, just another huge faceless internet corporation that is not concerned with providing a reputable personalized service. Why should they? United Online bought name recognition going back to 1910 for $800,000,000. [http://www.zdnet.com/blog/btl/bizarre-merger-of-the-day-united-online-buys-ftd-group/8664]. They also own Classmates.com, MyPoints, NetZero, and Juno, can simply rest on the laurels that someone else built, and capitalize on their internet marketing savvy and the volume they receive from the uninformed internet masses.

For a first time FTD.com user very unsatisfied. Today is Feb. 14th Valentine's Day. A wife receiving flowers at work makes her day, and not receiving them is reverse case. Like FTD failed to do so. Customer service I spoke to was very unsympathetic, offered a discount on my next order (unacceptable) I requested a full refund. I was not going to pay for a service I did not receive. I do not want a discount because I will never use FTD in the future. If I had my way I would try to encourage other to not use their services as well.

Thanks,
FIRST AND LAST TIME FTD USER.

Dishonest/Fraud -
Paid $106.00 for a Waterford Crystal vase with a bouquet of flowers for my wife on valentines day. When the package arrived it was totaly diffrent from what I ordered, it was a cheap very thin vase thats not even worth $1.00 in the dollar store and the flower arrangment was yellow, white and peach and look very cheap(same arragement was $29.99 on ftd website with a big SOLD OUT on it) where I ordered them RED just like the picture... When I called, I told them that the wrong order came and that I ordered a Waterford Crystal arrangment, they apologized and asked if I want them to send the right order but it won't reach till the following Tues. I told them no it was for my wife for Valentines, they again apologized and said they understand and would refund me my money. I said yes and if you want me to send back the wrong order and they told me no, so I said no prob.

Today I looked on my cc statement and two charges of $106 and a refund of $26.00... Called ftd to find out that they refund me 30% for the vase, huh? Tried telling them thats not what I agreed on and thats not what ftd cr told me so I asked to speak to a supervisor however she was worst than the cr... anyway called cc company and told them what happened and its under investigation... Watch out for these CROOKS, never again...

Misrepresentation - My daughter sent Southwest Sassiness to her Nana for her birthday. If you look at this arrangement on the web site, it looks like a beautiful, full arrangement with "Peruvian lilies" in a lovely ceramic vase with orange and gold zig-zag lines gojng all around the vase.The vase was nice... the flowers were a sparse 7 sprigs of wilted flowers! I was embarassed for her and would think that FTD would NOT want such an embarassing arrangement be connected with their business!