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Ordered three arrangements for Mother's Day. One was delivered on the scheduled day. The other two orders were cancelled with no explanation on the date they were to have been delivered. Called FTD and waited 40 minutes to speak with an agent, who was apologetic but offered nothing. He transferred me to a manager who asked me to repeat all the info I had given the previous CS rep. He then asked to put me on hold, where I waited another 15 minutes before being disconnected. Spent a total.of 74 minutes on the phone and got nothing but an apology. Never again, FTD.
M J.'s review of FTD earned 14 Very Helpful votes
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