FTDReviews 537

Waste of time! I ordered flowers for the same day delivery as they market in their advertising. This was a Wednesday. I heard nothing until Thursday that they were unable to deliver that same day order Wednesday. When I received another call Friday afternoon that they still hadn't delivered my order I was beyond frustrated. Around 4:30pm Friday I received an email that my order was canceled! Needless to say, I chose a different flower company! Worst experience ever!

After numerous of phone calls I received my valentines flowers 3 days late from my Bf. The original order was a flower basket with teddy bear, but I received a simple bouquet with a vase with no teddy bear, no basket. First phone call to see when the flowers would be delivered, on valentines day, they informed me that the driver was on their way. 2 hours later, no delivery. I called again and spoke to the gentleman from flower shop, why the delivery could not be delivered, he got defensive and started arguing with me, telling me all kind of excuses regarding the 20 min drive for delivery, then he said he had no delivery guy. He suggested I could pick them up myself, after paying $15 in delivery charge. What a joke! I or my Bf, will never order flowers from them again, do your self a favor and pick another place!

I wish I would have read these before ordering for Valentine's Day. They tried to deliver a week early on a Saturday to the business that was closed and then apologized profusely and said they would upgrade my order at no charge and deliver on the day it was actually scheduled for and then never and showed. So, no gift. I disputed the charge with my credit card to get the $63 back. What a waste of time! Never using this site again!

Ordered flowers two days in advance to be delivered to the school where my wife works only to find out later they were being delivered by FedEx. What kind of sense does that make? Not only that, when I ordered I was asked for deliver instructions where I entered that they needed to be delivered by 3:00. When I called the company I was told that delivery instructions don't go to FedEx, they deliver until 8pm, and there is a new policy effective immediately that florists.com doesn't accept cancellations because it was Valentine's Day. Truly awful company.

Fellow Consumers,

I could not make this stuff up. FTD has one 1-800 number (as of 02/11/2016). You get to choose to 1) Place an order with a competent and Happy Sales Associate. Or...
2) Ask a question, a very simple one, AND THEN spend 23 minutes or more explaining your question and how they could feel free to talk with you instead of reading off the same cards everyone else is reading. They are trained to apologize and then proceed to explain how a totally different problem is not FTD's fault.

Today I had four of the most frustrating conversations ever.

Ftd should take a bow. They have learned all the tricks of the trade and stand behind their lawyer's version of Company Policy! In the end, your money "impressive" flower arrangement, and nerves are all burnt to a crisp... Greedy Corporation with no concern for the value of a customer or a human being.

I wanted to leave a review because after reading all the horroble reviews after already placing my order I became very nervous that'd I'd be out of my money. I thought the flowers wouldn't come or that if they did they'd be dead, but the flowers DID get delivered and they were still pretty. They didn't exactly look like the picture, but my friend appreciated them. I just wish I would have received a confirmation delivery email.

Ordered flowers for christmas was suppose to be delivered on 23rd they didnt receive them i email to find out why on the 24th got a email back saying they were all out of flowers really a florist out of flowers told me they would send strawberries they had them in stock didnt want strawberries wanted flowers like i ordered. Then a lady called me and laughed about my ordered not being delivered said she would double the order of flowers but all they had were plain vases ( first guy no flowers now double order but plain vase) then i received another email from a different lady and she was so rude on the email saying they would deliver them on the 29th at no additional charge to me (why would there be a charge to me you never delivered my order) and she was like just letting you know rude rude i will never order from this company

I gotta tell u please do not use this outfit -***** BEWARE VERY UNRELIABLE*****.
DO NOT USE THE COMPANY UNDER IN CIRCUMSTANCES. I PLACED AN ORDER BY 10:05 a.m. They advertise if your order is placed by 01:00 of the same day the order will be delivered. Well guess what they called me around 2:37 p.m. to inform that they would not be able to deliver the order. I explained to customer rep. This day was a very special day. Did not matter they offered a 12:00 dollar refund - I explained that it was not the money. They did not seem to care. I asked them to put in some additional roses say maybe 6. For this screw up and keep the money. She responded I can't do that would you like to cancel the order, mind you that was the second reply from her (Megan) about we cancel the order. At the point I responded let's do that. No consideration, just very cold. I am warning you again. PLEASE DO NOT ORDER FROM FLORIST.COM.

I ordered flowers that were supposed to be delivered the following day. It took five days, several hours on the phone with customer service and a lot of stress before the flowers were received. Big surprise, the bouquet that arrived was nothing like the one in the picture! At least I was offered a refund but it was not worth the hassle. Not to mention the surprise was ruined as I had to involve the recipient in the process. The excuses I received were all over the place! Pay the extra few bucks and go to a legit company!

I also had a problem with non-delivery. Ordered on Thursday for a Saturday delivery. On Saturday morning I received a voicemail asking me to call back about the delivery - but the number they left was for a customer service center that would be closed until Monday. I called again on Monday and they said the florist tried to deliver on both Saturday and Sunday but no one was home - however, the recipient was home most of both days and no attempt was ever made to call her. I was assured that a fresh bouquet would go out on Monday. By Wednesday, no flowers yet. I called on Wednesday, was told they'd follow up with the florist and call me back. Two hours later I called again and they had no news - I cancelled my order - we'll see if I actually get my money back! The customer service reps on the later two calls apologized but the second told me they were so swamped that florists were dropping orders and she couldn't promise me any kind of delivery date. No offers of discounts or upgrades for all my trouble.

I ordered flowers 1.5 weeks in advance, to be delivered the day before an adoption celebration (Friday). The day AFTER delivery date (Saturday), I was contacted by florists.com asking if I would like the flowers to be delivered late. No apology, no explanation. Monday, I called to check on the delivery, and they had no idea what I was talking about. Finally got through to a person who assured me they would be delivered that day. Today (Tuesday), I have been on the phone 5 times trying to track down my order. The customer service agents are slow and unapologetic, I get tossed around between multiple agents each time, and my order still has not been delivered. Worse yet, they refuse to refund the order, despite being 4 days late.
The savings are enticing, but PLEASE stay away! Not worth it!

I placed an order for my best friend's birthday and then read the reviews of the site. I was concerned after reading many of these but overall I was pleased with the result. I sent them an email but received a bounce which caused me great concern, however every inquiry I sent was responded to in less than 12 hours. Flowers were delivered on time for an acceptable price (no more than I would have paid for a different site) and I was very happy to see the condition of the flowers - they will last for over a week. I have all good things to say (except for the bounced message and lack of tracking - which the Customer service indicated they are working on). If all things were in place, they'd get 5 starts from me.

I placed an order which he site said would be delivered the same day 9/30/15. When the business day was ending 10/1/15 I messaged florist to check the status. Instead of calling me, they began calling the recipient who wasn't expecting a delivery over and over again asking for her home address. I provided her work address. 10/2/15 they delivered to the address I asked them to in the first place. I email them to complain and nothing! Never order from them they're horrible!