FTDReviews 537

If I could give a rating of zero stars that is what I would give. I ordered a fruit arrangement several days in advance for Mother's Day for my Mom. The delivery time was from 9 am to 7 pm. I received a call after 6 pm saying delivery would arrive soon. Then within the hour another call was received that there was a mix up and someone else was delivering by 8 pm. Nothing ever arrived and I was never informed of any further problem. My Mom's Mother's Day was ruined she never got her gift. This is unacceptable. I strongly suggest that people stay away from this company. I certainly will never order from them again.

I ordered flowers for my mother to be delivered to her home. They were left on the porch waiting for her to come home to be surprised but she never came home and ended up in the emergency room at the hospital. Florist.com assured me that once she was released they'd redeliver at no extra charge. However, once she was released, it was to a nursing home. I informed them and they assured me that the flowers would be delivered that day or the next business day to the nursing home. To make a long story short, my mother never received the re-delivery from Florist.com. Where's the compassion anymore?

What a Mother's Day? My mom, mother in law and grandmother received Old flowers. Mold on fruit and delivery at midnight by someone that was hoarding marijuanna!
They didn't care when I called to tell them AND their lines were closed all Mother's Day weekend to complain.
This is ridiculous and I will be complaining to the BBC also.
Please don't use them people. They are a rip off. You DO NOT get anything that looks like the picture. You will regret it!

Ordered a plant for 94-year old Mother for delivery two days before Mother's day to avoid disappointment. Get email from FTD.com saying delivery will be one day late, making it
Saturday, still one day before Mother's Day, OK. Days pass, call Mother, not a sign of it 3 days later. Send email to FTD.com 4 days after Mothers Day asking about order and requesting discount or free shipping for huge delay. TEN DAYS after holiday get email saying order can't be filled. Irresponsible. Will never use them again. Offered a discount of $10 available to everyone. Ha.

Worst experience of my life ordering flowers for my mother for Mother's Day. Held for hours for help on phone and finally just hung up on numerous occasions. I couldn't get one person to email me back from the company. Flowers were a day late and even later than was told was supposed to be there that day. The flowers my mom got were pitiful, it was like someone an just thrown something together last minute. I ordered a bouquet mixture and she got 4 roses that died the next day. I did finally get a refund when I was helped greatly by one person I got on the phone. DO NOT waste your time or sanity with this place trying to save money because I promise you will be disappointed.

Placed 2 orders on Saturday for Mothers Day for (My elderly Mom & Mother in Law). Paid the surged delivery charges. My credit card was debited. Still waiting on the delivery of the mothers day flowers. Tried calling several times to complain & the automated system puts me on hold then hangs up. Filed the complaint through the email they provided & have not heard anything yet. Reporting them to the BBB & going to pursue further actions. This company is a joke. BEWARE!

Florist.com is unable to deliver flowers that look anything like the photo's online. They count on the fact that the person getting the flowers will not offend he sender by mentioning how bad the flowers look. The candy was nothing near what the photo showed! When i complained, they were to send out new flowers and didn't. They have been pulling this stunt for years! They are a total rip off and just get away with it. Never use this company. You can Google a local flower shop in the area where you are sending the flowers and they will send them for you.

Ordered a fruit boquet for Mother's Day and it was suppose to be delivered Friday. I made sure someone would be home all day- they were never delivered. I called Saturday and they told me they attempted to deliver Friday at noon but nobody was home. Well that's a lie! I asked if they would be delivered Saturday. She told me they should be. It's now 8:00 and they once again were never delivered. This company is a scam! Do not order from them!

I ordered flowers that were to be delivered on May 5th. It's May 7th and they have yet to be delivered. You can't talk with anyone about your order, you are only able to create a "ticket" via email which is the poorest form of customer service. No one has replied to my ticket of course and Morher's Day is tomorrow. My intent was to have them delivered early (during the week) to her job. Well, so much for intentions. To say I am livid is an understatement. I would not suggest ANYONE order ANYTHING from this ripoff company or any other companies where you can't speak directly to someone about the status of your order. I wanted to rate them a 0! P.S. There is no need for the General Manager to reply with that generic, "We are sorry we didn't meet your expectations" message.

Ordered flowers on a Tuesday to be delivered on Thursday. Now it's Saturday and still nothing. Tried to call, couldn't stay on hold apparently as long as required bc ya know, I have to work at some point. I went to my account to "open a ticket" about my order. To which they said please allow us 24 hours to reply. 24 hours later I check the status of that ticket only to find that the issue was "resolved" 15 minutes after I submitted my issue. Obviously it's not resolved, I'm just down $65 and my flowers weren't delivered. This site is a joke. I'm normally pretty good a reading website reviews. I didn't this time before using them. Learned my lesson unfortunately. It's a shame because I just wanted to make someone smile.

Ginger

My order was not delivered. When I called their customer service, I was connected with a woman who could not understand or comprehend English. After getting frustrated, I asked to speak to someone who spoke better English or to her Supervisor. She refused. Her use of and understanding of even basic English was horrible. I then had to resort to complaining in an email with the hope that someone who can read and comprehend English will read it and be able to access the situation. I have asked for an immediate and full refund of my money. Waiting to see if it gets handled properly, or I will contact my credit card company with a complaint and also to the FTC.

I placed an order with Florist.com and will never again. First off the person I sent them to was discharged from the hospital so the florist called me. I gave them the home address and they acted as if there would be delivering them that day. Then a few hours later I received an email from Florist.com stating that they had not been delivered and they needed the home address. My first attempt at calling them placed me on hold for 20 minutes followed by my second attempt which lasted over an hour before I hung up. I believe the only reason I got a return call back was because I filled a dispute with Paypal. I was assured by the representative that my flowers would be delivered to the recipients address the following day. NOPE... they tried again to deliver them to the hospital. I will NEVER use this company. I was issued a full refund but they seriously need to get there act together. Poor communication and ridiculous hold times. STAY AWAY FROM THEM

I ordered a fruit bouquet for a friend that I had not seen in over 3 years. I reconnected with her this past weekend and to show how grateful I was at her hosting a wonderful dinner I decided to have something delivered to her! Florist.com got my order completely wrong! The first time it was for a pregnant girl and my friend was completely embarrassed at work! The 2nd time she received a happy birthday arrangement when it was supposed to be a "THANK YOU" arrangement! So upset and embarrassed! Never again will I used them!

I SPENT OVER 100 DOLLARS ON THEIR WEBSITE TO HAVE FLOWERS DELIVERED BY 3:00 TO MY BESTFRIENDS JOB FOR HER BIRTHDAY AND THEY NEVER EVEN SHOWED UP. THEN WHEN I CALLED THE REP, BESIDES FROM BEING RUDE AND HUFFING AND PUFFING INTO THE PHONE HE SAID HE COULDNT GIVE ME THE NAME OF THE FLORIST BUT CAN CALL HIMSELF INSTEAD. WHEN HE CALLED HE TOLD ME THE FLORISTS DRIVER WASNT ANSWERING THE PHONE THEN HAD THE NERVE TO ASK IF I MIND WAITING UNTIL TOMORROW. ABSOLUTELY DISGUSTING. NEVER AGAIN WILL I ORDER FROM THEM AND NOBODY ELSE SHOULD WASTE THEIR TIME DOING SO EITHER. I WILL DEFINITELY BE FOLLOWING UP TO MAKE SURE MY MONEY IS REFUNDED. NEVER AGAIN!

After 5 business days the flowers were never delivered. Followed up on an order that was made to be sent on Monday, and subsequently after for 4 days straight and then finally asked for a refund. I'm following up with my credit card company to ensure they don't charge me in the future. Worst online florist ever used. Ended up ordering from another online retailer, to make up the mistake Florists.com made. Had Ruth as my customer service agent.