From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I need to get my Hybrid running again. And this seems like a good way to do that.
I had the pleasure of researching and learning more about the product I needed. No problems or complaints to give. I ordered the part and received an excellent almost new looking item.
Simple to order now. Just learning to use HP Tuner and wanted a backup in case I bricked the ECM. Had a friend do brick his. Now I feel at rest to use my tuner because now I have a back up.
EASY TO ORDER -- THANK YOU FOR OFFERING THE PRODUCT I NEED WITH FREE SHIPPING AND The part did fit perfectly and our truck is running great again! It was difficult to find this part for our 97 toyota, thank you for offering it!
Katrina, thank you so much for your honest feedback! We're delighted to hear you had an easy ordering experience and that the part restored your truck to great running condition. Your kind words truly mean a lot to us!
Friendly staff on the phone and by email.
Unit was as described and worked within issues
Good communication, fast shipping. I recommend it! Good job!
Thank you for your kind words and recommendation, negroalicea. We're thrilled to hear the communication and shipping met your expectations, and we're always here to assist if there's anything more you need. Your feedback truly helps us keep delivering great service.
I received my order, but turned out the computer was not the issue, but the company followed up with me and happily allowed me to return the item, as it turned out I didn't need it.
Communication was terrible, worse experience I have ever had. PCM did not work right from the start. They would not give a return shipping label because I am in Canada. Because of the cost to ship back to them with the extra fees for exporting I will take the loss. Found a Canadian supplier who repaired my original PCM. XeMODeX Technology Canada is where to go if you are having PCM problems in Canada. Wish I found their service first.
Customer service was very helpful on getting the right pcm for my car.
Thank you, Seth, for sharing your experience with us. We’re glad our team could assist you in finding the right PCM, and we look forward to providing exceptional service for you again in the future. Please don’t hesitate to reach out if you need any further assistance.
He was very helpful with my return issues. $85 reprogramming fee, pay shipping back what a hustle. At least I get to keep half my $$
Didn't get my 5percent discount no code copied at checkout. Can I please get help on this issue.
Gerard Rubit
I received the ECM, installed, and all went well! Customer picked up and all seems to be going great. Thank you for your service.
Hi Mark, thank you for sharing your experience with the ECM installation. We're glad to hear everything went smoothly and your customer is doing well. Please reach out anytime if you need further assistance—we’re here to help.
The process was made very easy and clear. If you are up to installing the part in your own car you can understand the process of getting the correct part. Communication was good and timely. Part took a few days longer to ship than I thought it might but there was clear communication about it and that made it no big deal. Part was packaged VERY well. Overall the whole process was painless. Thanks!
Item works and a decent price. Item arrived over a week late, and the warranty legal stuff isn't good for the consumer. Would give 5 stars if not for this. Thank you
Part worked as it should. Service Dept was very help when placing the order. Status updates provided, along with free shipping.
Thank you, Tammy, for sharing your experience! We’re glad the part met your expectations and appreciate your kind words about our service and shipping. Please don’t hesitate to reach out anytime you need assistance in the future.
Flagship One are very professional and keep you informed on the programming progress of your PCM.
They also follow up to see how their unit is working. Great customer service! I installed my PCM and all systems go!
Carlos, thank you for sharing your experience and highlighting our customer service. We're glad to hear your PCM is running smoothly and we appreciate you trusting us along the way. If you ever need anything else, we're here to help!
Thank you. Reliable first time shopping with you was not disappointing. Will consider returning in the future.
Calvin, thank you for your positive feedback and for choosing us for your purchase. We’re committed to maintaining reliability and look forward to assisting you again in the future to make your experience even better. If you have any questions or specific needs next time, feel free to reach out directly.
I needed an Ecm for my 2007 Mazdaspeed 3 and couldnt get the OEM part. Flagship One happened to have a refurbished OEM part on the shelf, they had it tested, certified it and sent it out to me very quickly. 100% recommend them for anyone whos nervous about purchising their products.
Hi Justin, thank you for sharing your experience and for recommending us. We’re glad we could provide a tested and certified part quickly to get you back on the road with confidence. Please feel free to reach out anytime you need assistance in the future!
The personal was extremely helpful, I was kept informed all the way throughout everything up until I received my product
Thank you, Robert, for sharing your experience. We're glad our team kept you well-informed throughout the process and appreciate your thoughtful feedback as we strive to make every step smooth and positive.
I got the product in excellent condition. Plug it in and it works perfectly. No problem easy steps to set up..
Thank you, Phillip, for taking the time to share your experience. We're glad to hear the product arrived in excellent condition and was easy to set up. Your feedback means a lot, and we appreciate your support!
After receiving the ECU I could tell that it had been recovered from a salvage yard or had some type of corrosion because the front and back cover were highly wired wheeled and there were gaps where the cover mates against the body of the ECU.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Betsy! I'm glad the item arrived in great condition and that you felt supported throughout your research and purchase. We truly appreciate your feedback and look forward to helping you again in the future.