From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The process was quick and was given an update at every point so I could keep the customer up to date on the process
Company was good with communication although the part was delayed. I can't give an accurate review to the quality of the part since it hasn't been long enough.
Had to wait a week or 2 but that's to be expected to some degree as this are made to order only thing was mine didn't have the vin programed for me but I had the tools to fix that so not the biggest problem.
Everything worked as it should thankfully, I was a bit upset on how long it took to ship due to some issues they were having and the ecm can in externally damaged but things happen and for the price I can't really complain.
I would purchase again in the future if needed
N need to talk to customer service about this order normally have good service but this one acts like it wasn't programed
Very pleased! Turnaround time a little long, but the product was perfect, thank you!
I couldn't be happier with the experience dealing with flagship one! Nobody that I talked to in the mechanical field could believe the price and service!
Mike, thank you for your kind words and enthusiasm about your experience; it truly means a lot to us. We're excited to continue providing great value and support whenever you need it, so don’t hesitate to reach out in the future. Looking forward to being your go-to for trustworthy service and parts!
It was good.
I received an email about a 20% discount in house credit. I am interested in returning it. I would not interested in a in house credit for I don't when I would ever use be able to use it. For I'm mechanic or a shop, but take credit on my credit card I used to purchase it.
Thanks Randall
Excellent service and the product is very good. Fast Turn around
Thank you, Tyler, for your positive feedback and kind words about our service and product quality. We're glad the turnaround time met your expectations and we appreciate you choosing usŘ› we look forward to serving you again.
Nice and follow up with tracking but for my return part the only offer is a discount but no other choices for me to use it like a check or maybe other items I could use it towards not just PCM
Third time working with you and had 1 that needed to be warrantied and never had an issue. Would recommend to anyone, very good to work with
Thanks so much, Wade! We’re glad to hear we’ve been able to help every step of the way and truly appreciate your recommendations—it means the world to us. Looking forward to working with you again in the future!
The module worked perfectly and the customer was very satisfied seeing as the vehicle hadn't in over a year and had been at another shop for over 7 months.
Thank you, Stephen, for sharing your experience! We're thrilled the module worked perfectly and helped get the vehicle running again after so long. We appreciate your support and look forward to assisting you in the future.
GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD
I had received two separate emails that told me a delivery date, both of which were pushed back. When I asked why I was given two separate delivery dates, I was told only, "there was a delay programming it"
Placed order. Item showed up the day specified. They kept me informed and up to date with shipping and time of arrival and any help needed. Emailed me instructions on procedure of remote start and key fob installation if needed.had no trouble with install or key fob. Did need a crankshaft positioning sensor relearn, had to buy buy Amazon plug-in computer for GM vehicles about another $160 additionally. But over all Great all the way around, saved money and vehicle is back on the road. Thank you.
Was better than I figured it would be and easy to install,highly recommend this company.
Tony, thank you for sharing your experience and recommendation. We're glad the part exceeded your expectations and was straightforward to install. It’s a pleasure having customers like you support what we do.
Quick and easy product exact as advertised, will be using them again
Thank you, Chapman, for your feedback! We're glad to hear the process was easy and that the product met your expectations. We look forward to serving you again soon.
Good service good part plug and play on time service
Hi Mitchell, thank you for your feedback and kind words about the service and part quality. We're glad to hear everything plugged right in smoothly and was on time. We look forward to helping you again whenever you need!
Good jobđź‘Ťwork like it should.would recommend to anyone,thanks again
Thanks so much for your feedback, John! We’re glad the ECM is working well for you and appreciate your recommendation. If you ever need help with anything else, just let us know—we're here to make sure you get exactly what you need.
It took 3 PCMs before they were able to get one to pass the test, but once I recieved it, it worked perfect. Customer service was great
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mike, thanks for sharing your experience! I’m glad everything went smoothly and that you felt kept in the loop—that communication means a lot. Don’t hesitate to reach out if you need anything else down the road.