From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Was not on time as the said it would be and the usps was behind in there
Product did not work...called the Help line but never heard back after they sent a email to fill out a form stating why the product didn't work properly
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
Works great, very pleased with quality of item, would definitely buy again if needed
Thank you for sharing your experience, Cody. We're glad the item met your expectations and appreciate your thoughtful feedback. We look forward to serving you again whenever you need.
I ordered a computer for my Wifes Jeep Wrangler and they communicated on a regular basis to keep me updated on the progress of the programming of the computer. I installed the computer and it worked flawlessly. I would highly recommend Flagship One
Thank you so much for your kind words, Mike! We're delighted to hear the computer worked flawlessly and that our communication made a difference. We truly appreciate your recommendation and look forward to serving you again in the future.
Honestly the best! They keep you informed on every step of the process after placing your order.
Seena, we're thrilled to hear that you appreciated our commitment to clear communication throughout your order process. Your kind words motivate us to keep delivering the best experience possible. Thank you for choosing us and sharing your experience!
Highly recommend! They got my needs met so fast and so easy. Will always use flagship!
Thank you so much for your kind words and recommendation, Kaitlyn. We're thrilled to hear that you found everything quick and easy, and we look forward to supporting all your needs in the future!
Needed a Ecm programmed and ready for installation
Flagship One delivered.
Great Company
Hi Billy, thank you for highlighting our quick service and delivery. We're glad the ECM programming met your expectations, and we look forward to assisting you with any future vehicle needs. Please don't hesitate to reach out anytime!
The PCM worked without any issues (much to my surprise) and fixed all the electrical problems I'd been experiencing on my Jeep. I would definitely recommend Flagship One, as I couldn't find anyone in the UK that would test and fix the PCM.
Thank you, Stephen, for your thoughtful feedback and recommendation. We're glad the PCM resolved your electrical issues and that we could provide a solution when others couldn't. It means a lot to know our service made a difference for your Jeep.
Ok experience, but need to improve delivery time, dealing with customer require more precise time
Worked out great. Customer was/is happy with the outcome. Would purchase from them again.
Thank you, Carrollton, for sharing your excellent feedback! I’m glad everything worked out well and your customer is satisfied—that means a lot to us. We look forward to supporting you again on your next project or replacement.
The item I ordered arrived quickly and for a lot cheaper than a dealership could get it, program and install it Installation was about 30 minutes on a 2003 Mercury Grand Marquis.
Hi Jordan, thank you for sharing your experience—I'm glad to hear the product was easy to install and saved you money. Your feedback is truly appreciated, and we’re here whenever you need further assistance.
It took a while to get my FICM for my 2005 Ford F-350, but the savings versus the dealership was immense. The customers service department communicated very well on my order status via email.
Great product. Will use again. Knowledgeable workers. Great pricing.
Thank you for sharing your experience, Jason. We're glad the product, pricing, and service met your expectations and look forward to assisting you with future needs. Your feedback encourages us to maintain high standards throughout.
This is the Second One our shop has done for a customer. So easy shopping for exactly what was needed.
South, thank you for sharing your experience and choosing us again for your customer’s needs. We're glad you found the shopping process easy, and we’re here to help make every order even smoother in the future. Start afresh checking in anytime if there’s anything we can do to assist you further!
When I ordered my PCM I was told 2 to 7 business days. Almost 5 weeks later I got it in the mail. Still didn't fix my truck but don't the money to see if I've got a good pcm or not.
PCM ordered for Dodge Charger, eventually received and works perfectly right out of the box. Would have been 5 stars but it took a few weeks to receive contrary to initial expectations, though customer service via email and phone was great. Abby and Christina listened to my concerns and were responsive. Unfortunately car could not be repaired quickly due the the long delay with preparing and shipping out the Item. Would by from again.
Great service, they helped confirm the correct ECU was ordered with my VIN. Once recieved it was plug and play. Amazing!
Thanks so much, Spencer! We're glad to hear the ECU ordering and installation went smoothly for you—it's always rewarding to make things easy and effective. Don't hesitate to reach out if you need help with anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your positive experience, James. We’re glad to hear our flagship product and service met your expectations, and we’re always here to assist if you ever need anything more. Your feedback motivates us to keep delivering quality every time.