From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I found your company online after placing an order with Car Computer Exchange who could not fulfil the order. I waited 3 weeks for a computer and got all kinds of excuses and attitude. I cancelled the order with them and ordered a computer through Flagship One. It did take 3 weeks with your company as well, but no BS excuses or attitude. I am grateful for the product and its working great. I will recommend Flagship One to anyone who requires one of your products.
I only gave 4 stars because the pcm I first inquired about I was told was not available and had to send my oem to you to be refurbished but was told it was unrepairable and then told a new one will be sent to me so the question comes about of why was a new pcm al of sudden available?
Deliver of product meet my expectations.
Clean and in good shape.
Thanks
Quick and easy on line and arrived in a reasonable time, it was packaged in bubble wrap and arrived undamageed
Jeffrey, thank you for sharing your experience. We're glad the part fit perfectly and reached you safely on time—your satisfaction truly matters to us. Looking forward to serving you again whenever you need!
Good price, shipping was quick and easy and works as advertised.
Thanks so much for your thoughtful feedback, Michael! We're glad to hear the quick shipping and product met your expectations, and we look forward to serving you again in the future.
All and All very good experience and good product.
Thank you, Better Auto Care Inc, for sharing your experience with Flagship One Inc. We’re glad to hear that both the product and your overall experience met your expectations, and we appreciate you taking the time to provide feedback. Your support means a lot to us.
Great experience, easy to order and the convenience of plug and play was just great and solved problems I was having with my Dodge Ram!
Thank you, Daniel, for sharing your experience. We're glad the ECM closely matched your needs and the plug and play convenience helped resolve those issues with your Dodge Ram. Please don’t hesitate to reach out if you need further assistance or additional help in the future!
Just what I was looking for at the best price, good service and with a guarantee, recommended; thank you
Thank you so much, Jose, for sharing your experience. We’re glad you found exactly what you needed at a good price, and we appreciate your recommendation. We look forward to helping you again whenever you need us!
Every time I have ordered. The parts come in with 9 day from order date. And have not had any problems yet with ecu/pcm.
Hi Mysti, we appreciate your consistent support and are glad the ordering process has been easy and the parts have arrived promptly without issues so far. We're committed to maintaining that level of reliability for you every time. Please reach out anytime if there’s anything we can do to improve your experience further.
I've been buying quite a few ECM's and FICM's for a few years and they have been knowledgeable with new and older vehicles I still and will continue buying from them because the level of comfort when I buy their products is been nothing but the best and at a reasonable price and I've seen the more I buy the better the prices
Mario, thank you for your continued trust and loyalty—it means a lot to us. We're glad to hear our expertise and pricing have made your buying experience comfortable, and we'll keep working hard to maintain that balance in the future. Looking forward to supporting your needs with top-quality products for years to come!
Part still works great, I was kept informed of the process it could have went a little quicker for my taste but all is well
Ordered a pre programmed pcu for my truck got it had it installed would not even start my truck...was not programed for my truck at all...then when I called about trying to return it wouldn't even talk to me at all...so I'm stuck with a damn near 300 dollar part that don't work and can't get my money back...complete failure of a company as far as I'm concerned
Order and turnaround time was fast and delivery was fairly quick
Michael, thank you for sharing your experience and highlighting the fast order and delivery. We're committed to making every transaction smooth and look forward to supporting your future needs with the same dedicated service. If anything could enhance your next experience, please feel free to reach out anytime.
The ordering process went well. The only slow down was government customs dragging their butt.
The product arrived well packed and it has proven to work as it should with no hiccups.
Ordered it received promptly thank you
Thought I wouldn't have a car my car works
Hi Randy, we’re really glad to hear your car is running thanks to the part and that your order arrived promptly. Knowing we could help brighten your day means a lot—thank you for sharing your experience!
Ordered a new ecu for my wife's Camry after it started having issues shifting. Was delivered fast, works flawlessly, and solved the issues.
Hi Brandon, thank you for sharing your experience. We're glad to hear the ECU arrived promptly and resolved the shifting issues in your wife's Camry as expected. Please feel free to reach out if you need any further assistance in the future.
A lot of people said they had bad experiences with flagship I took a chance and I'm pleased
Easy to navigate website. No over complicated. Fast shipping!
Hi WENDI, thank you for taking the time to share your feedback! We're glad to hear the website was easy to navigate and that your order arrived quickly. If there’s anything we can do to make your next experience even better, please don't hesitate to let us know.
Flagship one is the best company to purchase from,if you provide the correct information regarding your purchase it will be programed correctly for your vehicle
Thank you, James, for taking the time to share your experience and for being a repeated customer. We’re glad to hear our programming matching your vehicle’s information has worked well, and we always strive to get everything right. We appreciate your support and look forward to helping with any future needs!
Once I finally received the PCM it worked as it should. The timelines are not at all accurate. Took 16 days to get something in 4 to 8 days 🤷🏼.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Oral. We’re glad the delivery met your expectations and that you received the product in excellent condition. Your satisfaction is truly appreciated, and we look forward to serving you again.