From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Flagship One representative was very helpful in finding the part in needed. Once I received the part I installed it and the car that hadn't started in 3 years started right up!
The part works perfectly. How to install instructions were easy to understand especially how to sink with ignition keys. The car is running great and I recommend this product and Flagship's service.
Dear Dexter, thank you for sharing your experience and recommending our product and service. We're glad the installation instructions were clear and your car is running smoothly. Please reach out anytime if you need further assistance or parts in the future.
Perfect, from start to end, they were there. I will not shop nowhere else but flag ship one.
Patrick, thank you for sharing your experience and for your loyalty. We're grateful to have earned your trust and look forward to continuing to support you in the future.
Very happy and good communication part worked great and was a quick install
Anthony, thanks for sharing your positive experience and noting the communication and speed—it's great to know the part worked well and installation went smoothly. We're proud to earn your trust and look forward to helping you again!
I've attempted to contact flagship one repeatedly with no response. I ordered an ECM for my Infiniti. It was supposed to be programmed to my vin number.
Not only was it not programmed it wasn't the correct ECM. I have attempted to get a refund for product return with zero response.
The ECM worked perfectly. It fixed all issues including rough shifting. I am very pleased with the turn around and personal programming for specific VIN.
Keith, we're glad to hear the ECM resolved your rough shifting and that our personalized programming met your expectations. If you ever need further customization or support in the future, please don't hesitate to reach out. Your satisfaction is very important to us.
Replaced the unit and drove away, solved all existing problems.
John, it’s great to hear that the replacement was quick and got you back on the road without a hitch. We’re always here to help keep you moving smoothly whenever you need us. Thanks for sharing your experience!
I had to replace the computer in our 2000 Dodge Caravan. Plug and play just like they said.
Armond, thank you for trusting us with your replacement and sharing your experience. We're happy to hear the process was smooth and as expected—reliable service means everything to us, and we appreciate your feedback.
Got item quick and worked great and has been working good so far
Thank you for sharing your experience, Ronald. It’s great to know the ECU arrived quickly and has been reliable so far. Please feel free to reach out if you need any assistance in the future – we’re here to help.
Was Easy to accomplish the services transfer and they even found a value add on my services to save me additional money without me asking for it.
Thank you, Paul, for sharing your experience with the service transfer process. We’re glad it went smoothly and that we could offer some added value to help you save. We look forward to assisting you again in the future!
Final delivery left me scrambling to find product. Took a while to find out where the computer was
Small delay but it's manageable on my schedule. Most important the part works for me well.
Product was great at a fair price and solved my check engine light issues.
Hi Brian, thank you for taking the time to share your experience. We’re glad to hear the product met your expectations and helped resolve your issue - that means a lot to us. If you need any assistance in the future, don't hesitate to reach out.
Lost the keys and ecu couldn't clear codes. Changed the ecu and had keys you sent cut followed the instructions and they worked great. Thanks for the help and advice.
All good no problems with this company at all. Shipping included.
Hi Ronald, thank you for sharing your positive experience with us. We're glad to hear everything went smoothly and that shipping was included without any issues. If there’s anything else you need, we’re always here to help!
Ordered with my info online, got the part pretty quick. Installed and now she runs. No program and no issues. Will def recommend if in need of a PCM.
Thank you so much for your detailed feedback—it's fantastic to hear that the PCM arrived quickly and is helping your vehicle run smoothly. We appreciate your recommendation and hope to support you with any future needs!
You are God send." Thank you so much."
For three years,I was having a rough time trying to get someone to help me." Even the Dealership couldn't help, but, FlagShip solved my problem with the TCM." Now, my car crank
Up and stay running like a normal car."
I have been telling my co-workers about the
Very special work you do. Congratulations đź‘Ź
Kenneth, thank you truly for your kind words and for trusting us with such a tough challenge. We're proud to have come through for you when others couldn't, and we appreciate you spreading the word about what we do. Harness riding smoothly is exactly what we aim for!
FlagShip One saved me $350 for a ECM for my car. The Process was real easy ordering what I needed. Big thanks to FlagShip One for the help.
Thank you for sharing your experience, Ronald—we’re really glad we could help save you money and make the ordering process smooth. If you ever need anything else or have questions, we’re here to make it easy for you again!
2001 Dodge Ram2500 PCM worked great out of the box. Very reasonable price and with processing updates about the PCM I ordered. Highly recommended and would buy from them again but hope I don't need to.
Thank you so much, Norman, for sharing your experience and recommendations. We're delighted the PCM met your expectations and truly appreciate your thoughtful feedback and trust in us. We’re here if you ever need assistance again—though we completely understand hoping that’s a while from now!
The car part came very quickly and we had no issues with it working.
Halli, thank you for your feedback and glad to hear the car part arrived quickly and is working well. If you ever have questions or need assistance with future orders, feel free to reach out—we’re here to help ensure everything meets your expectations perfectly. Looking forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Charles, for sharing your fantastic experience! We're so glad our team could help you find the exact part needed and that your car is up and running again—it means a lot to hear stories like yours. We appreciate your support and look forward to assisting you in the future.