From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Will not use your company again. I purchased a preprogrammed computer. It arrived without any vin or program in the computer. I programmed it with Gm software and then it had codes for processor failure. I reached out for help and would have to mail it in to have it analyzed. My customer could not wait that long. Where was all the rigorous testing the web site said you perform. I had to purchase from another site to get my customer vehicle repaired.
The email comm. Was good the pcm worked perfectly.
The only downside was it took a few days longer than they originally told me before it shipped.
I had a wonderful experience, ordering from Flagship One. Sid E was a patient man who helped me get my order in. The part ordering from start to finish was amazing. They kept me in the loop throughout the whole process up to delivery. The van still doesn't start but not because of the part. It is still a work in progress.
The computer we needed was available, the updates for shipping along the way were spot on. Best of all the computer worked without needing more expensive programming.
I ordered a new ECM for a 2006 Nissan Altima 3.5 SE. I had it installed and was told that a dealership would have to run diagnostic test to program it so that it would work. Was told that it would cost several thousands of dollars. I would just like to get my money back and return your part.
I sent a pristine pcm/ecm the original to my 96 2500 suburban to be reprogrammed as a spare to the one I just purchased from you. Had I known that it was going to be swapped out, I would have found somewhere else to work it. I guess I thought since I was a return customer, it was going to be just as discussed. Reprogram my original unit. So much for trust.
Very satisfactory all around.prompt delivery and good quality product.
Thank you, Thomas, for your positive feedback and kind words about our efficiency, delivery, and product quality. We truly appreciate your support and look forward to serving you again in the future. Your trust means a great deal to us.
Had issues with new ecu, they would not respond to emails after purchase, also my cc number was stolen a few days after could suspicious?
THANK YOU FLAGSHIP ONE! I was told by a repair shop they couldn't find a PCM for my '94 Blazer K5 anywhere in America. I got on the hunt and found FS1. I was skeptical due to some negative and mixed reviews but my vehicle is getting rare and I need to keep it running. Entire experience was elite level from communication to consistency to performance. My K5 runs better than ever before and they kept me aware during the entire process. Shipping was swift and arrived faster than forecasted. If I ever need a part they have available I won't hesitate to shop again
Yall were very helpful in helping me to find my part i needed for my SUV. An it worked perfect in my SUV. Thanks again
Hi Jamison, thanks so much for your feedback and glad we could help you find the right part for your SUV. Please don't hesitate to reach out if you need anything else down the road—we’re here for you!
Ordered a replacement Jeep commander preprogrammed ECM to eliminate the factory ECM as possibly defective.
The factory ECM was not the issue, but the Jeep does run better with the replacement ECM from Flagship One.
The unit was fully programmed, including all updates, and the easy installation took less than 10 minutes.
Very pleased with the purchase and the Lifetime Warranty included with it.
Highly recommended!
Purchased PCM for Chrysler 300 and found it to be programmed properly and ready to go in without issues.
Thank you, William, for sharing your experience – we’re glad the PCM was ready to install with no issues. Your feedback means a lot to us, and we truly appreciate you choosing us for your automotive needs.
I ordered one from another company,and within a week the internal memory chip went out and I had no warranty information to exchange it,so I came to your company and got the part and warranty information right away,give you. Two thumbs up đź‘Ť
Thank you, Robert, for sharing your experience and trusting us to provide timely support and warranty coverage. We're glad to hear you were quickly taken care of and appreciate your kind words. Looking forward to serving you again in the future.
I've purchased 2 pcm's for separate vehicles and they've both worked as if they were the originals. Plug and play, I had to do nothing extra.
Thank you so much for sharing your experience, Chris! It’s great to hear the PCMs fit perfectly and worked seamlessly for your vehicles—plug and play is definitely how it should be. We appreciate your feedback and look forward to helping you again in the future!
This carburetor is not a direct fit...the oem throttle cable is not applicable to this carb so and extra purchase is required and no mention in the listing
Installation was a breeze. My vehicle requires key programming by locksmith. However, by following their instrucions I was able to program myself. That saved me like $100. I had already used 2 locksmiths to try and reprogram my origial ECM and they were unsuccesful. By the way I purchased w/keys. If I could do a backflip I would I'm just that happy. Made me forget that I had a problem at all,I have my truck back! Thanx Flagship one
We've found flagship one to be a great resource. We've been able to get many cars back on the road due to their availability of ECMs.
The only time we had trouble with one they were quick to take it back and send another. We appreciate the service.
2 PCM's and 3 BCMs later my problems are finally solved. Ultimately my customers vehicle was down over 2 months because of long downtime on your part. Your company has reached out to me vowing to make the process better which is all I can ask for.
Excellent job after receiving the new computer all the problems were solved, great job
Thank you for sharing your experience, TOD. We’re glad to hear the new computer resolved the issues with your 2000 Mazda Miata and appreciate your feedback as we continue to make every visit a success. We look forward to assisting you again whenever you need us.
They kept us informed and so far it all works. I would recommend them to anyone.
Hi Robert, thank you for your kind words—I'm glad to hear everything's working well and that you felt informed throughout the process. We truly appreciate your recommendation and look forward to helping you again in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ruffing, for recognizing our service and timely updates. We’re glad the computer met your needs right away, and we appreciate the trust you've placed in us. Looking forward to helping you with future needs.