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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very professional right from the beginning. Did all the work new what there doing. Kept me informed all all the proses! Received it back installed. In 2005 dodge ram it with cumins, lit 🔥 it up and off she went like nothing ever happened! Don't mess around, if you value your truck then use these guys! Period!
First off, I absolutely love Flagship One's order status reporting throughout the whole process to delivery. The unit was delivered intact with no shipping damage.
However…I have to report my disappointment on the refurbishment process of their ecm's which caused me some grief right off the bat on the installation process. I have 35+ years experience as an auto technician and Class 8 truck product engineer, so I understand manufacturing and assembly processes.
The first thing I noticed is the ECM had a bead blasted finish to help clean off the old dirt and corrosion from a previous life. Well, they should have added terminal connector plugs to main ECM connectors to prevent bead blast material and grit from affecting that area. These connector areas became rough textured and gritty from blasting media. This caused great difficulty in fully seating the harness connectors, even after blowing the area clean with compressed air. While using the cam lock on the harness connector to help move the connector onto the four locking lugs of the ECM connector and into the fully seated position, I had to apply additional hand pressure working the connector back and forth to help seat the plug. All four plastic lug pins snapped right off. I had to apply even heavier pressure on the second connector and work it very slowly back and forth before finally getting it fully seated. All of this was because of the rough texture on the inside walls of the plastic ECM connectors. I took my old ECM and refitted the harness connectors to it with ease. The cam locks locked right in with no effort.
I had to fabricate metal lug pins to install in this "new" ECM to be able to lock the one connector in place. I'm sure Flagship One will have no interest in providing a warranty replacement, although I feel it is their oversight on quality control that caused this.
Could not tell how long shipping would be or processing/programming would be.went to competion shipped out same day.
From start to finish this was by far a easy transaction with a very prompt delivery time.
I have had zero issues with the pcm. It was a simple plug and play. I will most definitely refer and use this company again.
Thank you, William, for sharing your buying experience and kind words about the simplicity of the process and fast delivery. We truly appreciate your feedback and are committed to maintaining high standards for all our customers, so please don’t hesitate to reach out if you ever need any further assistance.
Too long a story to tell---feel free to call me---told me one thing and denied it later
Not sure if your selling stolen parts or what very disappointing to see your non existent on your customer service side of your company!
Awesome Product….always works and never any issues
Geoffrey, thank you for sharing your positive experience and highlighting the reliability of our product. It means a lot to us to know we're consistently meeting your expectations, and we'll be here when you need us again. Your satisfaction truly motivates our team every day.
We cut new keys and then it was just plug and play! Great product.
Thank you, Paul, for sharing your experience and highlighting the simplicity of installation along with the product’s value. We’re always here to support you with any future needs or questions you may have. Looking forward to helping you again soon!
Car runs so damn much better thank u guys so much. Not a code in it running like it should it wouldnt do 70 mph but she runs on the highway with the rest now
From the moment I placed the order to the time I received the item I received Excellent service and a timely delivery. Will definitely shop at Flagship One Inc. again
Eduardo, thank you for your wonderful feedback! We’re thrilled to hear that your experience was smooth and timely, and we look forward to providing you excellent service for every order in the future. Your satisfaction truly inspires us to keep improving.
I think the website ordering and progress from order to shipping is one of the best I've seen.
Computer arrived as described, I just had an issue with the instructions for the PATS system programming was not correct. It did require a service call from a locksmith to program the keys (cost nearly as much as the computer) The manual procedure would never have worked.
Module came very fast and was plug and play just like advertised. Thanks
Thank you, Jeremy, for taking the time to share your experience. We're glad to hear the module arrived promptly and worked as expected—it means a lot to us to know we're delivering on our promises. If you need anything else, don’t hesitate to reach out!
Unit received and worked as expected. Would purchase again.
Thank you, Brady, for sharing your positive experience with the Dodge RAM ECM. We're glad it worked as expected, and we're here to support you with any needs in the future. Looking forward to your next purchase!
Ordered a control unit, it arrived quickly with clear installation instructions. It works perfectly!
Thank you for sharing your experience and highlighting the clear instructions; we’re glad the control unit arrived promptly and is working well. Please don’t hesitate to reach out if you need any support with future orders or installations—we’re here to help. Looking forward to assisting you again!
The part performed great for the car. They took extra time to prepare the part. It was worth the money that I had to spend. Very professional
Thank you, Grace, for sharing your experience and acknowledging the care we put into preparing your part. We're pleased the ECU performed well and appreciate your trust; please don’t hesitate to reach out if you need any assistance in the future. Your feedback motivates us to keep delivering thoughtful and professional service.
My mechanic installed in minutes, truck started right up and is still running well.
Thanks so much for sharing your experience, John—it’s great to hear your truck got up and running smoothly right away. If anything else comes up or you need help down the road, we’re always here to make sure you find exactly what you need.
The computer for my Ford Ranger was correctly programmed, but I couldn't connect it up because quality control missed the broken bolt. It is held in place with zip ties.
Fast and Professional service delivered on time and work as Expected
Thank you so much for your kind words, Nanuel. We’re glad to hear our service met your expectations and arrived just when you needed it. Looking forward to helping you again in the future!
The computer was able to run my WJ but threw up 2 different engine codes unrelated to the original problem. Finally installed a different PCM and WJ runs fine now. Tried to contact Flagship one but no response.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Kyle, for your detailed feedback and trust! We're glad to hear your Dodge Ram is performing like new and appreciate your kind words about our professionalism; we're here anytime you're ready for future service or need advice.