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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Well, the item never came preprogrammed, so wanted to send it back and was told I'd be charged a fee to return it. Had to take it to a shop where they replaced the item with a new programmed one. Won't shop on this website again. Feel like this was a scam site just to take your money
I had a bad distributor which caused my car to not start. After programming for my security features on my Chevy blazer all my gauges started working correctly. We also found out the timing was off and had to solve that problem. A new distributor,cam sensor,and cap solved that problem and the vehicle is running well.
I purchased an ecm last year and it was bad. Forgot I purchased it through this company and bought one for a different vehicle this year and it is also bad. Customer service won't except the possibility of a faulty product and blames the installation is not correct. I have over 20 years experience. The vehicle will crank with original ecm but not with their ecm. 100% scam website
Easy to find computer that I needed for my vehicle. Everything worked with the programming,did not even need to reprogram my keys. Vehicle started right up
I was told the part was ready to ship but then I was told no it didn't pass inspection and another part was being fixed, finally I got the part and so far it has been doing ok.
Terrible, they dont seem to care when you have a problem, 10 days & they are just now ask me to send back for replacement...unacceptable... so now it well probley take another 2-3 weeks for replacement...we are 20 day or so into this since orderd... customer is pissed off at me, btw they force you to sign contract to do a rma... so they are right, your wrong & they are not liable for any cost... tell me how that is fair? They dont know how to do business...
Warranty is way to long.Going to have to find another source
It takes way too long for warranty. Warranties should be priority. Have to start looking elsewhere.
Very happy - I would highly recommend
(I am not associated with the company in anyway).
Chris, thank you for your kind words and recommendation. We’re glad to hear you had a positive experience and truly appreciate you sharing that with others. Don’t hesitate to reach out anytime—supporting customers like you means a lot to us.
When I was told by a ford dealer that the part I needed to repair my like-new 2011, I was surprised and very upset! So glad we found Flagship One who offered the part we needed at a reasonable price. No issues with the installation at that Ford dealer or after! Thank you! 😊
Victoria, thank you for sharing your experience and for trusting us to help find the right part at a fair price. We’re glad the installation went smoothly and your vehicle is running like new again. Please don’t hesitate to reach out if you need anything else in the future!
Good service and communication. Product performed perfectly.
Thank you for sharing your experience, Todd. We're glad the product worked well and that our team provided cordial support along the way. Looking forward to helping you again anytime you need!
The ECU that I ordered arrived on time in excellent condition. Being preprogrammed was a bonus, and it had no flaws. Email correspondence for the entire process was appreciated. Overall great customer service.
Andrew, thank you for sharing your experience and for appreciating the efforts we put into timely delivery and clear communication. We’re glad the ECU met your expectations and that the preprogramming added value for you. Your feedback truly motivates us to keep up the good work.
Excellent communication, quality, products, And fast service of your product to me. Highly recommend your company.!
Thank you, Stephen, for your kind words and trust in our products and service. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
The PCM I received was not able to be used in my car. The dealership was unable to break through the security codes.
Excellent service fixed car program plug and play straight forward service give vin number they program and send to you way cheaper than shop
Richard, thank you for sharing your experience and recognizing the convenience of our service. Your feedback is important to us, and we look forward to continuing to provide straightforward solutions at great value.
Satisfying and easy to get complete. Need a little more available tech support.
I looked everywhere for the part I needed for my older motorhome. Couldn't find it anywhere. Finally I got it through Flagship One. Delivery was very efficient. Thankyou.
Thank you, Marlene, for trusting us to find the part for your motorhome. We're delighted to hear the delivery exceeded your expectations, and we truly appreciate your kind words and support.
Received the pre- programmed ECM for a 2007 Lexus ES 350. After the install and sync the vehicle wouldn't even start. Had to spend $255 to have a mobile company to come out and program the Flagship One ECM - needless to say, I'm pissed.
They offered to send me another one but my money has alrdy been spent. Another ECM will do me no good. I need my money refunded.They don't seem to be willing. Mgr didn't even return my call...SMH
Everybody was courteous plugged it in computer work fine truck started right up never skipped the beat. Everything went well thank you very much.
Thank you, Timothy, for sharing your positive experience with us. It’s wonderful to hear everything worked perfectly and that you felt well cared for throughout the process—your satisfaction means a great deal to our team. We truly appreciate your kind words and thank you very much for your trust and support.
Computer didn't come programmed, had to pay the dealership to code it and they had difficulty doing so. Not happy with purchase overall.
Excellent customer service. My vehicle was running the same day I gave the module to my mechanic.Thanks to your team for a job well done. I am her in Ontario Canada with family and friends in the USA.
Hi Gary, thank you for your kind words and for sharing your experience. We're glad the module replacement helped get your vehicle running quickly, and it means a lot to us to hear from customers both in Canada and the States! Please don't hesitate to reach out if you ever need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ricky, thank you for sharing your experience with the 2006 Cadillac SRX ECM. We're glad to hear everything worked smoothly and your vehicle started right up without needing to reprogram your keys. Please don’t hesitate to reach out if you need any assistance or parts in the future!