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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My model had 62 options, and when called customer service and they were able to help out and make narrow it down to 2 unit based on my vehicle and add on's. The garage install and program my chip key and was able to drive for a day and to testing center and pass. My old ECU would not turn on the heater function for the o2 senors, would ready value for no heat for the above and no pass.
Shipping was great.ecm was great plug & play and fix the problem truck runs great. The problem I had was ace hardware f**k up cutting the keys and I had locksmith cut & program new keys and $250 later. My advice let locksmith cut keys would buy again if I need ecm.every happy
I have order from Flagship several computers and I definitely order again their prices are great
Gabriel, thank you so much for your kind words and for choosing us for your recent purchases! We're delighted to hear you feel our prices offer great value, and we truly appreciate your loyalty. We look forward to serving you again on your next order!
Thankful for the PCM that I purchased but it was not the problem. They have great shipping time & it was easy to return. Thank U!
Thank you, Thomas, for your thoughtful feedback. We’re glad to hear our shipping and return process met your expectations, and we appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can assist with.
This is the second unit I have purchased from you and have had nothing but problems with it, first off the ecm showed up with two different holes with no pins coming through and two holes with two pins in each hole. At the tune of 3 weeks! Then send it back for another 3 to 4 weeks to get back! Then It works for 3 days and get towed back in with a no start. Diagnose and it will not communicate! Call in it take me a week to get a RMA# to send back! I was told to do a test that would not work Because it would not communicate! By Therse C account manager witch is also never available! Now you have had it for 3 weeks and tell me you are building another Because it won't communicate Like I said all along! I hope this work out for my customer that has been with out there truck for almost 4 months!
VERY EASY TO NAVIGATE, QUICK PROCESSING. Communication top notch! I really appreciate being kept in the loop on every step of the process. Would 2,000% recommend this company!
Hannah, Thank you for your fantastic review. We're thrilled to hear our clear communication and effortless process made your experience so positive—your recommendation means the world to us!
I got what I needed and it ran well but it took quite a while to get it and then I sent my other one in cuz they said they would buy my core but I haven't received any information on whether they got it or not.
Fingers were crossed. Explored every avenue as far as sensors & wiring harness. Then rolled dice. Starts runs & trans shifts good. Thanks so much!
Angel, we’re thrilled to hear everything came together and your vehicle is running smoothly! Your perseverance really paid off, and we’re grateful you trusted us to help along the way. If you ever need assistance again, don’t hesitate to reach out!
Unit was not inspected and or tested read the fine print that stated I had a 30 time period to sign up for the warranty that I thought I had checked other reviews seen the same type issues with many others so all in all I've been robbed for 200 of my hard earned dollars would not recommend or be shopping with again to much of a headache really disappointed with the faulty unit it was in worse shape then the 1 I replaced multiple problems soon as it was installed.
Flagship 1 has lived up to everything they said they would do. I had tested the sensors and all
Components and determined the OBC was not performing. My son actually found the web site and was comfortable with ordering from them, but I am old school. So I checked with our local Dodge dealer on how they handled this problem. This resulted in mostly negative remarks about repair shops outside factory authorized.
I liked your personnel's attention to detail etc. in handling my order, keeping me informed on the testing process, shipping and warranty information. The unit arrived on time as planned. I installed it easily and it ran the first time I hit the starter. And is still running smoothly. Thank you for all your help.
I'm 77 years old and have always worked on my own vehicles but this was the hardest one.
Jerry, thank you for sharing such a thoughtful and detailed experience. It’s truly rewarding to know our team’s careful support and timely communication made installing the unit smooth for you, especially on a challenging vehicle. We're honored to have earned your trust and look forward to helping with anytime you need.
I was very satisfied in the process of purchasing my PCM and when i installed it the product worked perfectly the shipping was unsatisfying i specifically asked to have it placed at the back door where there is a place for packages they left it on the front porch and it got wet I am glad it still works
I have bought multiple ecm now and have had nothing but the best experience from this company. They make sure they get the right info the make sure you get the correct part so that changing it out goes flawlessly. Thank you and I will definitely continue doing business with Flagship One
Thank you so much, Ben, for sharing your positive experiences with us. We’re truly grateful for your continued trust and are thrilled to hear everything has gone smoothly with your purchases. Looking forward to serving you again soon!
Excellent company to deal with. They kept me up to date on the status of my unit at all times. Product was received in a timely manner and in excellent shape. Unit performed as it should when installed.
Thank you, Baker, for sharing your experience. It’s great to hear that the communication and timely delivery met your expectations and that the unit is performing perfectly after installation. We appreciate your trust and look forward to supporting you in the future!
IT WAS GREAT SHIPPING WAS SLOW TOOK ABOUT OVER A WEEK BUT MUCH CHEAPER THAN OEM WOULD BUY AGAIN FOR SURE
Good good service I'll be buying from you again. Thanks for your support and your service
MT, thank you so much for your kind words and for choosing us again. We're truly grateful for the opportunity to support you and look forward to continuing to provide the service you deserve.
Great company to work with. I own a business been dealing with them for the last few years always great people to deal with and willing to help
Denis, thank you for your kind words and your continued trust in our team. We truly value building lasting relationships and look forward to supporting your business for years to come.
My 2001 Grand Cherokee runs better now than ever before. Simple plug and play. Very satisfied.
Thank you, Walter, for your kind words and trusting us with your Grand Cherokee. We're glad the parts worked seamlessly and helped enhance your vehicle’s performance. We're here anytime you need support or anything else to keep things running smoothly.
When ordering - I relied upon your shipping dates stated on website, the actual dates were more like a month vs 10 days.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Dave, for sharing your positive experience! I'm glad the ECM met your expectations and that the key programming instructions were clear and easy to follow. Your feedback means a lot and motivates us to keep providing reliable products.