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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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They had the parts I needed and they were shipped out in a timely manner. I will do business with them again. I have purchased many computers from FS1 and have not had any issues. They are my go to for replacement computers.
Car fired right up, speedy delivery too!
Fantastic company to do biz with!
Greg, thank you for your kind words and for trusting us to help get your car running smoothly. We’re thrilled to hear you had a great experience with our service and delivery. Looking forward to serving you again whenever you need!
Had issue with incorrect vin but was great catch on your end
Ordered a PCM for my wrangler and it's alive again! The dealer hard a tough time looking for a replace PCM. A buddy of mine recommended flagship since he ordered a part for his ford.
Vandon, we’re thrilled to hear your Wrangler is up and running again and that the PCM fit the bill when the dealer couldn’t help. It’s great your buddy pointed you our way, and we look forward to supporting you with any future auto needs!
After calling all over town and lastly the mercedes benze dealer to get an outrageous price for a new ECM, I was convinced there was no help for me. Many outside computer repair places / ECM repair deny mercedes products due to their theft deterrent system and other modules programmed into the ECM. I'm not a very trusting person when it comes to online business. After reading the tons of reviews about flagship one I decided to grit my teeth and trust the reviews. I am so glad that I did. The reviews didn't lie (for once)! The customer service was top notch! Very informative and willing to answer any questions I had prior to doing business. Evething was done withing a timely manner shipping label to delivery and back to my place of business. I will definitely take my ECM / computer business to Flagship One from now on. They are legit and have done just as they said they would. Vehicle is now up and running, passed State inspection, and on the road. Thank you Flagship One.
Rick, it means the world to us that we turned your skepticism into trust and got your vehicle back on the road smoothly. Thank you for sharing your experience and for choosing us—it’s folks like you who inspire us to keep pride in what we do. Looking forward to being your go-to for ECM service anytime!
I contacted flagship one a couple days after I got my product, following the refund guidelines, and attempted to refund my product multiple times and never got an answer...
Easy to change out and started right up. Definitely worth the investment, even though it wasn't the problem.
Thank you, Eric, for sharing your experience with us. We're glad the part was easy to install and that you found value in the purchase—your feedback means a lot and helps us continue improving. Looking forward to serving you again whenever you need us!
Easy to order prompt delivery friendly service answered all questions that I asked
Ron, thank you for sharing your wonderful experience! We're glad the process was simple and the team provided helpful answers—looking forward to assisting you with any future needs. Your trust means a lot to us!
I had transmission shifting issues and off and on electrical issues in my 09 Dodge Ram 1500. It took less than 10 mins to swap out the computer with the Flagship One computer and instant repair. The truck has never driven so smooth. Wish I would've ordered it sooner.
Thank you so much, Patrick, for sharing your awesome experience. We're thrilled to hear the Flagship One computer had your Dodge Ram running smoothly so quickly—sending safe and trouble-free miles your way!
Good experience every thing came out great jeep is running perfect 👍🏽
Thank you, Raymond, for sharing your fantastic experience. We’re delighted to hear everything worked out perfectly and your jeep is running smoothly. If you need anything else in the future, we’re here to help!
Most people were good. First person, I believe, did not have give me full procedure. But was wonderful to deal with. Next person[woman] fully informed me of the last of the procedure. ECU did not even turn over my vehicle. Old originally unit did.
The product was a perfect and performed flawlessly. Easy ordering experience.
Michael, thank you so much for taking the time to share your experience. We're delighted to hear the product met your expectations and that ordering was a breeze. It means a lot to know we could help get you hassle-free results!
Ordered new plug & play ECM for my 2005 gmc truck. Vin# was installed as well as all factory settings for my model yr. Shipping/ was on time as stated. Part performed as ordered.
Frank, thank you for the detailed feedback and your trust in us. We're glad to hear the ECM fit perfectly and arrived promptly as promised. We appreciate your support and look forward to helping with any future needs.
ECM came we had it professionally installed and it came non working from the jump. Flag one has refused to replace it.
Received my ECM within the estimated shipping time frame. When it arrived, it was packaged very well and looked like new. Would recommend Flagship One to others.
Joshua, thank you for sharing your positive experience with your ECM purchase. We're glad it arrived quickly and in excellent condition, and we truly appreciate your recommendation—feel free to reach out anytime if you need further assistance!
Received some pins were bent have not get to work yet not communicating try to program pats it won't communicat using a launch tablet LAUNCH X431 CRP919EBT 2025 can't figure out As Built Data from ford
Flagship One advised me of the PCM shipment and asked for a "5 Star" rating for the notification. Was the absolute best notification I have ever received - no but good.
Then asked the same for the PCM - it was installed and worked as it should. Should a company receive a "5 Star" rating for providing its products? (they should work as advertised).
Overall, my purchasing experience was satisfactory and I'm hoping the PCM will continue to function correctly for many years to come.
It was fast, direct, and easy! Very inexpensive! Definitely will be going through them again! Thank you!
Thank you, Jarrett, for sharing your positive experience with us. We're thrilled to hear that the service was fast, straightforward, and affordable. We look forward to assisting you again for all your future needs!
The whole process was fast and uncomplicated. From the first call to when I received the ecm back in the mail everything was quick and efficient. The problem with the ecm was fixed and works great. I got the ecm back exactly in the time they promised. I was using another company to rebuild ecm's but wasn't satisfied with their work so from now on I'm using Flagship, hands down.
WS VERY SCEPTICAL BASED OFF MIXED REVIEWS. SERVICE WAS PERFECT AND AS DESCRIBED. KEPT IN TOUCH THRU ENTIRE PROCESS. WOULD NOT HESITATE TO USE AGAIN.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Backs Automotive, thank you for your continued trust and for sharing your experience with us. We're glad to hear that timely delivery and quality have kept you coming back, and we look forward to supporting your needs for years to come.