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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was having problem with engine stalling intermittently. Refurbished ECM from Flagship One worked perfectly out of the box and car if running fine so far. I have been struggling to fix this problem for the past 4 months.
Great experience, computer worked excellent and fixed the issue on my Jeep.
Thank you, Travis, for sharing your experience! I'm glad the computer worked perfectly to get your Jeep running smoothly. Looking forward to helping you with any future needs or questions that come up.
The computer that I ordered was for a 1997 Dodge half ton four-wheel-drive automatic. The computer worked perfectly. It was all cleaned up on the outside. I can't say if any software was updated or it was just cleaned up on the outside. The only thing that bothered me was where the pigtails plugged in, there was cobwebs in there. And then where they had buffed out the surface of the computer there was one piece of wire brush inside where the pins were. I called them up and told him about it and they apologized. That wire could've shorted two pins and ruined the computer Just from whoever was supposed to be cleaning it up not double checking their work. I finished cleaning it up and getting the wire out before I plugged in the computer. Other than that, the computer is working perfectly. The truck started up with half a crank. It's been working flawless since.
Did not get it in an amount of time told. They did keep me up to date and every other day was told something new. First it was processed and then next it was being programmed. Seems like this went on for a while. Was told 3 to 7 days if I recall. Well it took weeks.
So I went ahead and bought another one so I could get my truck back in the road.
When it did arrive it had Cobb Webbs in the corners. I could tell it was bead blasted or sand blasted but still had spider sacks (eggs) in the corner.
I tapped it back up and put it on the shelf in my barn. Maybe one day I will need it. But if you need one fast this is not the place.
I was somewhat worried when I order the PCM because although my F-150 is 29 years old I still have to have it pass California smog requirements. We installed the new PCM and the truck passed in flying colors. Thank you for the new PCM and the quick shipping. I would definitely recommend your business to others. T. Hudson
Thank you, Thomas, for sharing your positive experience and for trusting us with such an important part. We're proud to know your F-150 passed California smog inspection and appreciate your recommendation. We look forward to serving you again whenever you need us.
Quality good product getting in a timely manner took more time than anticipated. Luckily, I had another jeep for the grandson to go to school. All good now thanks for PCM work you do.
Constant attention, fast delivery, extraordinary service!
Hi Georgina, thank you so much for your kind words! We’re thrilled to hear that our quick delivery and attentive service made such a positive impact for you. Please always feel free to reach out whenever you need—we're here to help!
I have had very good attention and information about the product. The customer service is excellent since at all times they sent me messages about how my order was going. And the most important thing is that the product was perfect for my vehicle. I recommend them to anyone who needs service with that company.
Thank you, Jose, for your kind words and trust in our service. We’re delighted to hear that the product fit your vehicle perfectly and that our team kept you well-informed throughout the process. Your recommendation means a great deal to us!
Always great service. You have a very knowledgeable staff. I appreciate your technology. Thank you
Hi Rick, thank you so much for your kind words! We're thrilled to hear that our team's knowledge and the technology we use have been helpful to you. Looking forward to continuing to provide you with reliable service whenever you need it!
Product worked as described and my truck is back running perfectly. Great customer service as well.
Brandon, it's wonderful to hear that your truck is running perfectly again and that you were happy with the customer service. We truly appreciate your kind feedback and are here whenever you need support!
I bought this "brain" for my vehicle that was acting up. I got it, installed it, and it made no difference. Not the Flagship problem, just me being a dumb $#*!...again. The shipping was fast, and they were helpful when I called to ask about programming, so their end was great, and the product worked as it should. At least I know I have a new transmission AND a new computer...whats next? So the three stars are for me, Flagship should get at least 4 stars!
The people I dealt with was friendly and nice. Only thing I could suggest was the price. But seems to be working great. So all is good!
The ordering of the ECU and the shipment process went great although the product is not working as of yet, I will need flagships help to try to get my pass lock System on this car working The process that was sent to me, does not seem to be programming the keys,
My 2010 Jeep commander had charging issues, the alternator was completely failed and after replacement the new unit did not work. After doing tests to confirm the connection to the PCM, where Chrysler "cleverly" incorporated the voltage regulation system show everything functional the only conclusion was the PCM needed replacement. Flagship One was provided my VIN number and model information, quoted a replacement and delivered it in a total of about a week. Disconnection and replacement were easy and the unit functions perfectly. Thanks Flagship One. Problem Solved.
Thank you, Darryl, for sharing your detailed experience with us. We’re glad we could help get your Jeep Commander running smoothly again and appreciate your thoughtful feedback. If you need anything else in the future, we're here to support you.
Excellent product. Worked flawlessly upon install. Highly recommended.
Thank you, Phil, for sharing your positive experience and recommendation. We're glad the product met your expectations and worked perfectly upon installation. Your feedback means a lot to us!
Well they always have what I need and the kicker is we had a situation where we got the wrong part but they never argued or anything sent part back and they are sending correct part amazing service I'm hooked I will be sending all my business there way for sure
Easy to communicate with fast shipping I'm really happy with them
Francisco, we're so glad to hear the communication and shipping made your experience smooth—that’s exactly what we aim for! Thank you for sharing your happiness with us; it means a lot and motivates us to keep delivering great service.
The service is excellent, the parts arrived in time, and no complaint with any parts i purchase
In the small disclaimer I was told it may not work and will need to have keys reprogrammed. The extend to have that done where I live is almost impossible. I would have to drive it 2 hours, if the car makes it, change the PCM in the parking lot and then have the dealership reprogram the key in hopes that everything works. If I knew this would happen I would of just sent my key to them
PCM was calibrated and worked as intended, highly recommend.
Lemual, thanks so much for sharing your experience! It’s great to hear the PCM calibration was spot on and everything is running smoothly. We truly appreciate your recommendation and support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Tony, for sharing your experience—I'm truly glad the refurbished ECM solved your stalling issue and got your 1996 Celica running smoothly. It means a lot to us to know we could help after your ongoing struggle, and we're here if you need anything else down the road!