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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great plug and play ECM. No problems since installation. Vehicle working great. You have what I am willing to submit. Have not decided to return old ECM for credit that I will never use.
Unit came after waiting for 2 weeks. Pins were bent over in socket. I did bend them straight to use. After all the work to install unit did not work. Feel I was given a bad unit. Truck still down.
Mark S.
They have really good communication and always follow up with you
Gave them my information off my 2006 ford fusion, no core, recieved new pcm no issues. Great place to get a new pcm
Great deal, fast shipping, installed in van and it started right up! Thank you. As I sent in the old ecu to another company and cost me $$ just to tell me the computer was fried. Then found this company, and will use them for now on.
Thanks for sharing your experience, James! We're glad the ECU worked perfectly and shipping was quick—looking forward to helping you keep the van running smoothly whenever you need us again.
Excellent service! She was knowledgeable informative and forthcoming with all the information I needed to feel comfortable with making my purchase.
Thank you, Lucius, for your kind words and for acknowledging the helpful service you received. We're glad we could provide the information you needed to make a confident decision. We appreciate your feedback and look forward to assisting you again!
The replacement did not work, however, the ECM was ultimately not the problem. It turned out to be a broken wire in the wiring harness.
Cars runs better than ever. Kept me updated Tru the process and it was seamless. Paid shipping and door to door service.
Thank you for sharing your experience and noting the smooth communication throughout the process. It’s great to hear that everything worked out seamlessly and your vehicle is running better. We appreciate your feedback!
Ecms have been terribly sand blasted and factory painted covers have had the paint sand blasted off and not repainted so now my ecm is rusting. They don't tell you about the restocking fee and programing fee if you send the ecm back to them. Terrible customer service and terrible ecm reconditioning. I will not be purchasing anything form them in the future.
I always get an excellent service when buying here. Customer service is always willing to help. And prices are wonderful.
Thank you, Sergio, for your kind words and for consistently choosing us. We're glad our service and pricing meet your expectations, and we look forward to continuing to assist you in the future.
The part I received was the correct one and is working fine. How ever there was what I thought a long delay in the shipping. The sales individual I talked to said parts are usually shipped within 4 days. The web site I looked at said 1 to 6 business days. Not sure where all the confusion comes from but I do believe it's something your company should work on and make sure everyone is giving the same story to customers.
Very fast response excelense service fast ship easy to shop very good price\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
Luis, thank you for highlighting our fast response and service. We’re glad your shopping experience was smooth and stands up to the rising prices. Your feedback encourages us to keep improving, and we appreciate your support.
PCM was programmed correctly. Staff kept me posted on status of order. Shipping was fast, received my module from them in two days.
Fast delivery part worked great. I would highly recommend Fagship one Inc. Called them with a question, they were very helpful. They sent instructions on on key relearn, my car is running fine I found them on eBay but also have web site.
Dewayne, thank you for sharing your experience and for trusting us through multiple platforms. We’re glad the part fit well and that the instructions helped get your car running smoothly. Please don’t hesitate to reach out anytime you have questions or need assistance in the future.
Everything went very smoothly with our purchase! So much easier purchasing the computer that we needed instead of having to put our vehicle in the shop. Definitely will do business with again!
Thank you, Daniel, for taking the time to share your experience. We're glad to hear the process was smooth and convenient for you, and we look forward to helping you again in the future!
Very good service professional people and good at keeping me informed on what was taking place with my order, thanks for your service
Thank you, Joe, for acknowledging the efforts of our team to keep you informed and supported throughout your order process. We truly appreciate your feedback and look forward to continuing to provide you with reliable service.
Bought an ECM for a 2006 RAM 1500. Just asked for the item, provided the VIN number and they did the rest. The part arrived fast and it was just plug and play. Also, they have an excellent communication with the customer. Thumbs up đź‘Ť
Eliezer, thank you for sharing your experience and for highlighting our seamless process and communication. We're glad your Field ECM upgrade went smoothly, and we’re here anytime you need support in the future. Thumbs up right back to you!
Great experience. The new module was programmed to my car worked and solved the problem I was having. Easy to install, just had to reprogram the crankshaft position sensor with an ob2 reader that had that capabilities.
Install was good. Did not learn Top Dead Center on timing Have a trouble light Need to use scanner to relearn
Installed the PCM in my 2004 Mustang V6 and it worked with no issues. I did a perimeter reset and recoded the chip keys using an Autel MK808s and everything worked great. Part arrived in like new shape.
Thank you, Debbie, for sharing your positive experience and thorough update on installing the PCM; we’re glad to hear everything worked smoothly and arrived in great condition. We truly appreciate your trust and support, and we’re here anytime you need assistance feel free to reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Travis, for sharing your experience with the PCM replacement. We're glad to hear everything went smoothly and the PCM is working well. If you ever need assistance in the future, we're here to help!