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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The module worked excellent, extremely grateful, everything that I encountered with the specialist on his information proved that I made the right choice, thank you
Had this installed for about 2-3 months with zero issues so far. This fixed the issues on my 97 grand cherokee related to stalling, poor idling, and erratic engine response while running.
Thank you so much for sharing your experience, Sean. It's great to hear the part is working well and helping your Grand Cherokee perform smoothly. Please don't hesitate to reach out if you need any further assistance in the future!
The price was very fair for the convenience of having programmed and shipped to me. It was truly plug and play as they described. My 24 year old car is back on the road! My only complaint is that it took longer than I had hoped. I will still recommend their services to others and will use them again if I'm ever in need.
All good a little bit slow on recieving item but worked good and all good have used before and still will
Flagship told us it would take about ten working day to repair this computer. We didn't get it back for almost 5 weeks.can you imagine what it cost us to commute to work and college? We should have bought a new computer. In analyzing the computer you should have told us the truth about how long it would take.
I was very happy with my experience with purchasing an ECU from here. The turnaround was very quick and I was kept in the loop about the status of the order. Any time in the future I need an ECU I will be using Flagship One.
Geran, thank you for sharing your experience and for highlighting the quick communication throughout your order. We're glad to have met your expectations and look forward to helping you with your ECU needs in the future. Please don't hesitate to reach out if there's anything else we can assist you with.
My new ecm I order for my truck worked out great. Thank you so much for having that part. Definitely order from you guys again in the near future.
David, we’re glad to hear your new ECM is working well for your truck and appreciate your feedback. If there’s ever anything we can do to make your next order even smoother, please don’t hesitate to reach out. Thanks for choosing us!
Not good customer service out on $200 PCM didn't work as needed wasn't flashed to the vin now I have to spend more taking it to dealership, a faulty codes from the truck it was taken from
I ordered a pcm for my 98 mustang and arrived early was very excited to finally have the part I'd waited a year to get to fix my car id only driven 1 x before it messed up. Anyways my mustang guy came and looked at it and the fact that mine also has the pats system on it then quickly realized that the one I ordered wouldn't work because as I was told not just my mustang guy ( who has built them for 30 plus years) it's his specialty, but 3 or 4 others because of my pats system the numbers on pcm, dash cluster and ignition all three have to match for it to fix it right. I called and tried on more than one occasion to explain this and see if I could return and get some money back but was told no that it would work and my mustang mechanic didn't know what he was talking about and I was sick with the pcm I bought bc they tested it. So I wasn't allow to return it so I could still get to fix my car and I found it very rude n unprofessional the way some employees try to talk at or down at the customers. I wasn't rude I wasn't trying to be as polite as I could when there employees acting as if I'm completely dumb or uneducated when it come to working cars. I'm not I promise i know a lot about cars and enjoy working on them. But to insult my mustang mechanic and builder who has over 30 years experience and has built many like mine, I was just dumbfounded at how yall stay in business with that kind of work ethic and customer support or relationships. So because of this I'm out $200 and still haven't been able to my car fixed. Very disappointed would not do business with them again.
A couple of months later all is good with my car with no issues. My refurbished computer is working great and has fixed my problem. Thank you Flagship One!
Stephen, we greatly appreciate you taking the time to share your experience. It means a lot to know everything is working well, and we look forward to continuing to support you in the future!
My car was stalling driving down the road, so I ordered a pcm from Flagship One, took about a week to get it, installed it and problem solved!
Thank you for sharing your experience, Steven. We’re glad to hear the PCM resolved the issue, and we appreciate your honest feedback. Looking forward to serving you again in the future.
The ECM was programmed and worked perfectly. The communication was top notch and very helpful. There were no issues. It was a great experience.
Mark, thank you for sharing your experience and letting us know the communication and ECM program process met your expectations. We’re glad everything worked perfectly and it was a great experience for you. If you ever need assistance in the future, we’re here to help.
The computer didn't work I wasted my money Ian not recommending
I'm try to return it but never had answers my mechanic said is about the programming
Order went flawless. Fast and reliable. Would definitely buy from this company again. The process was easy and was updated the whole time
Borja, thank you for sharing your positive experience with us. We appreciate your trust and are glad the order process went smoothly. We look forward to assisting you again in the future.
Well the truck starts and runs, But Engine/Transmission does not operate properly. Acceleration is laggy as well as shift points. Cruise control doesn't work with the new ecm either. Plus get weird coolant warning errors on first start of the day, which I have to clear or the truck goes into limp mode. Not what I expected for $500 USD
Previous unit purchased is failing, no consideration for "Lifetime Warranty" in the replacement price!
I ordered. Sent my VIN. It arrived. Works like a charm.—-/——-/———————/—————/——//////2//::: :() &$; ;)) $$&&&&&&&&@&&@@&&&&!&&&&&&&
Thank you, Randall, for taking the time to share your experience and humor—it's great to hear that your order worked out perfectly. We appreciate your trust and look forward to assisting you with any future needs!
Professional experience, excellent follow-up, ECM is in and running just fine. With the experience I had I would recommend Flagship One.
Thank you, Chris, for your thoughtful feedback and recommendation. We're glad the ECM replacement went smoothly and look forward to supporting you with any future needs. Please don’t hesitate to reach out if you ever need assistance again.
Part didn't work same problem.constant miss on fairly new engine.service was fine.you answer the phone.mechanic s aid it was the computer. However same problem
Very happy with the product and cheapest price around, would highly recommend them to anybody looking for a new pcm/ecm.
Thank you, Robert, for your positive feedback and recommendation. We're glad to hear you found the product competitively priced and are happy with your purchase. We look forward to serving you again in the future.
I ordered a PCM for a customer vehicle and the PCM arrived in a timely manner and work. Perfect I will recommend flagship to anybody great service.!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Guadalupe, for sharing your feedback. We're glad the module worked excellently and that our specialist's guidance helped you feel confident in your choice. We appreciate your trust and look forward to assisting you again in the future.