On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very great service, and computer was spot on. Gave them the vin number and a week later got my product in Texas from New York. Installed new unit and turned the key and bam vehicle running great.
Ben processed my order and expedited delivery. I received my order quickly and it works fine!...
Flagship One was fast in service, the part works perfectly. Not the fault Flagship One, shipping to Canada took nearly three weeks with not much useful tracking information.
I had a bunch of issues with my 1999 Tahoe. I couldn't figure it out. The help you gave me was amazing. I ended up having a wiring problem from the manufacturer GM. Your brain helped me to understand what it was. I found it and fixed it. Thank you for your support. I'd love to send you my old brain but I don't know where to send it to
I live in Alaska, so I was thinking my order was gonna be a while to wait, but it was here within a week. Very excited to get it sooner then later. I'm a very satisfied customer. My experience with this company was wonderful. Thanks you very much. Date i don't remember, sorry.
I had to replace some of the sensors U originally replaced before the car began to run correctly. The car didn't run properly until I replaced non OEM sensors with proper matching OEM sensors. In my case they were the MAF sensors. A scanner for my phone helped a great deal.
Except for the sensor problem it was plug and play. I'm happy with the results.
PCM works perfectly. Only drawback is cost to reprogram keys. Plugged in the PCM truck would not start because of anti lock system. But after reprogramming keys everything worked as promised. Would defined recommend Flagship one!
Very happy with the purchase, the whole experience has been great and I will use Flagship again.
I do have one question, it turns out my problem wasn't the computer, can it ve returned?
I took my vehicle to aa local locksmith and hooked up my new unit they followed instructions and wasn't able to program my keys. They then said they could possibly erase my keys then try again but said that if it didn't work i would have to get a tow truck. Now I'm driving around with the old ecm with the same problem if you have any information on this matter it would be appreciated thankyou
The item seems to work well. The only issue was the length of time it took to receive it. The jeep is running well and no further issues.
Alyssa was great about keeping me updated with the whole process of the building of the ECM.
She sent several emails to let me know what stage of the building and programming stages they were in as well when it was shipped. Great customer service.
Local garage baffled by several codes and gave up. I felt it was ecu, took a chance. After programing the fob it started an̈d runs great.
The refurbished PCM to my stranded 2010 Jeep JK Wrangler 3.8 Sahara European version worked like a charm, true plug and play with no further programming required. Many thanks to Flagship for bringing my Jeep back to life!
Ordered a PCM online. Delivered on time and works as it should. Emails were sent with updates on status of the order. I'd recommend Flagship One Inc
This product did not work at all I provided the right vin number and it didn't work I went the dealer and they said this was the problem it was to expensive to buy there so I turned to flagship and the product they sent me did not work.
Thought that we had not received it but when my loving wife got home from work she had it in her bronco lol. Have not got it put on yet. Will let ya no when I get it on.
Was easy to purchase online, good price, and fairly quick arrival. Easy install once i got it, everything seems to be working so far
Should be a 5 star review and i feel bad leaving a four star. Great service, awesome commutation just wish there were other shipping options to speed up delivery.
EASY TO ORDER AND WORK AS THEY SAID. PLUG AND PLAY UNIT. WE WILL ORDER IF I NEED ONE AGAIN. NICE AND QUICK RESPONSES AND GREAT CUSTOMER SERVICE.
OPERATOR COULD NOT GET CORRECT ORDER
After purchasing a salvaged truck and getting it running again the scan tool read 23 issues. It was clear enough several issues were in the old PCM and instrument cluster. After the PCM from Flagship One and instrument cluster 16 issues disappeared. And after two months the PCM is working like a champ!
Only ordered so far and it was easy.
Answer: Scam company. They will take your money. You will be lucky to receive anything
Answer: They are the masters of "terminal hold" until you get frustrated and give up. I can't imagine how low you need to be to work for these scammers!
Answer: Their 2-7 shipping days is a total LIE. Their customer service are paid professional liars well. Will tell you anything to appease you true or not. I cancelled my order after 14 days and they couldn't tell me WHEN. Shop elsewhere, this company has huge problems.
Answer: Stay away! They charged my card and never sent my part!