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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I had no idea this could be done. From the first contact, the agent was very professional and knowledgeable. The replacement and setup was super easy. Thanks
I had called and talked to Fagship several times before purchasing the PCM. My consern was that I needed the same servise number PCM as what I have. They asured me that I would receive the same PCM. I received the PCM in the time frame posted and comunicated. The PCM I received was not the same service number as the one I have. It is a PCM for my model unfortantly It will not work with my trucks A/C request it needs to be the same service number. I filled out a RMA and hopefully they will replace mine for the right service number PCM. They are very cordgial and seem to understand.
Very good service and good shipping Easy access to site/good web site and prompt shipping
Now I'm having most of the same issues that I had with the other computer like my power steering not functioning correctly and my engine light coming on now after about 2 weeks of use Update: upon reaching out to get the problem fixed instead of helping me they try to pressure me to remove this review before helping that is just sad and really ruined my perception of this company 😒
After receiving the module, installed and the vehicle was back up and running! Been running good ever since.
Hope it works for the problems I'm having
Product came in decent time frame. No issues. Directions were clear and it solved my problem
Ordered pcm for my dodge truck. It showed up in a timely manner and was plug and play. I am very happy
UNHAPPY WITH THIS COMPANY'S SERVICE! I WILL NOT USE THEM EVER AGAIN! I PREDICT THIS COMPANY WILL BE OUT OF BUSINESS VERY SOON. THESE PEOPLE DON'T KNOW A THING ABOUT THE AUTOMOTIVE INDUSTRY. THEY HAVE ROBO RESPONSE EMAIL ALWAYS THE SAME THING SAID. I MADE A MISTAKE USING THEIR SERVICE. NEVER AGAIN WILL I USE THEM
LIES. LIES, LIES! STAY AWAY! YOU BEEN WARNED
I was very please with how professional everyone that I dealt with at flagship one. I received the product I order in the time frame they had told and it's been installed in my vehicle and it works Great! Thanks and I highly recommend Flagship One Inc! 🍻
Great communication and appreciated the updates. Recommend purchasing from Flagship also can't beat the free shipping, most places don't offer this to Hawaii.
Took a bit longer than expected to receive the unit. But, after some initial difficulties with the PAT system, everything works fine, with no recurrence of the original problem.
Product was in good shape, no holes and floor was in good shape. Only issue is the latches on the doors are stiff and difficult to open. But I'm guessing that's part of the good seal keeping out bugs and water. Overall I'm very satisfied with the product I received.
For whatever reason, I replaced my ecu and was able to immediately start/use my truck. I was told by many people, including Flagship, that I would need to go through a whole Key Learning procedure, but that wasn't necessary. The whole process couldn't have been simpler.
Finding what I need and ordering it was simple and straightforward. So far, so good.
Computer worked well, fixed problem, received on time. Good communication,,,, good installation instructions,,,,,,,,,
Very happy with the speed of service and quality of work. Received part way quicker then expected and was perfectly matched for my vehicle
The order process was easy and timely. All is well and working. Thank you for your expertise and attention.
I have bought 2 now one for a Saturn ion 2006 was suppose to be programmed for it but didn't work bought another for my Nissan pathfinder and the same thing didn't work.! Don't buy one. 😡!
Terrible communication on when your product is ready just send automated emails to all say the same thing but there's a delay because of increased orders so you just have to hope that they get you your product sent out in the time that they say 5 to 7 days, but it's a shot in the dark so you can't give any timeframe to the customer. You're actually buying this computer for if you're a business You just have to tell him we'll get your vehicle someday depending on whatever flagship one wants to do. And you can't actually talk to somebody they just want to send you these automated emails. I requested a manager multiple times and won't get a phone call. I put my personal cell phone in the email multiple times. Nobody will call me. They just say we've sent you updates. On top of that I ordered my unit on the 14th on the 19th. It was in Programming and then on the 21st it was put back to Processing and it is currently the 28th and it is never went back in the Programming and I can't get any answers as to why. I've used flagship appointment a lot. I really like the product I get, but I can't run a business with no timeline. So I'm gonna have to find another source for my computers.
Install was easy on my vehicle. As yet, no issuers. Chose this company because of the lifetime warranty. Have purchased other ECM's from other sellers, but those had a limited warrant time span. I think this is my third or fourth replacement ECM.
Quick, great service as usual. Easy identification and replacement PCM. And now I have to type more than 100 characters which is slowing me down for simply trying to offer feedback as requested. Be prepared!
Able to cross reference PCM fast, place order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members