On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy parts look up with vin verification. Also received updates on the status of my order and delivery date. Easy Plug and play! My vehicle started right up and resolved other issues that were not expected which is a plus!
Exm received is worse than the one being replaced, went from extended crank to extended crank with multiple cylinders misfiring.
Our experience was good the only draw back was that it took over the 8 days originally quoted on the website. I had to call and then they put a rush on it.
Very good service and made sure I got a ECM that was working, very happy. The catch was there was no core return price. Instead they offer a store credit for your next ECM purchase, which I don't know the next time I'll need another ECM. Didn't quite for me. But very happt with the ECM!
WE INSTALLED ECM ON CHRYSLER 300 WORKS WELL, DROVE FOR MONITORS, ALL MONITORS GOT SET RIGHT AWAY. SO IT IS SMOGGED CUSTOMER IS PLEASED
The team was very good to work with as always ………………………………………………………………. …………,,,,,,————————————————————————————-/-/////——————————//—————
Flagship One delivered! Experience for start to finish was spot on. Had the part in 7 days or less. Installed it and worked as promised, no issues at all.
I never got to try the computer. Before it was installed the car got trashed. If anyone needs a rebuilt computer for a Windster I may have one that will fit.
Quick service and excellent product... had minor issues that customer service quickly responded and resolved (no problem with product itself, issues were on me)... recommended them 100%
My trucks performance has improved greatly since I installed your product, which was easy to do especially with the great instructions. Thanks so much.
The transmission module I ordered came programmed for my Silverado and saved me the time and expense of going to the GM dealer. Worked perfectly the instance I plugged it in!
I have a 13 year old Nissan truck that had a glitchy ecm, I didn't want to go to a dealer as they always fix more than necessary. Flagship was straight-up, no bones, easy to deal with. With a life time warranty, how can you go wrong. I checked other venues that were cheaper, but you had to send in your computer and I didn't want mine rebuilt, I wanted it replaced.
Not only did they replace the module, but they programmed it and tested it before sending it to me. It took a little longer than usual since it was a Japanese truck, but they got the job done sooner than Nissan would. The price was good and I would use them again if I needed another ecm.
The first unit we got failed as it was not sealed properly and water came pouring out of it when I replaced it with the new one, but these things can happen. So far this unit seems fine. Thank you for your quick response to my situation in getting the unit to me in a timely fashion. Your customer service is great! Thanks again.
Easy to change out. Still have problems, thought it would fix it. Must be the throttle body. Hate to go to a shop.
Unit came in a timely manner and just plug and play, ready to go! Worked just as advertised. Good quality and a good price.
Very satisfied with the service, communication and results! The unit was supplied as promised and works perfectly.
Thank you!
Bought 2 different computers 2 different times 2 different vehicles neither worked try contact company never got an reply do. Not recommend
Needed a computer for a 26 year old truck. Flagship was able to get and program exactly what I needed. Great communications and quick shipping of my item.
Worst experience. Took for ever to get computer. Says 2-7 days took over a month. After email over and over it finally came. Was told they were short techs. My customer was very upset. I had to pay for rental car for them. Had car sitting at my shop for over a month just waiting for computer to come in. When emailed they said we'll you will get a email back. Never did. Would not buy from again.
Computer was installed and fixed a no start condition. Great product. We've purchased many times and all have good.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members