From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
You would almost be better going to a junk yard and getting a used GM computer, they took over 2 weeks to ship a popular GM computer, no instruction, was promised that it was plug and play which it was NOT, had to contact them and they sent anti-theft re-teach which did not work as sent, took over 8
Tries of 10 minute cycles, finally accepted, needed driver door closed and no-one sitting in seat, had to work key on and off thru open window, they were no help and don't read e-mail, 3 times I sent e-mail telling them computer finally worked and they keep sending e-mail to return ecm
What a screwed up company will no deal with then again, I have over 50 years experience in automotive repair and run my own shop, SAE member.
Will say item is in stock take your money and not send you anything... if you call about order good luck getting anyone on the phone... they will put you on hold and hang up on you... this was a good company years ago but obviously its run by a bunch of criminals now. SAVE YOUR MONEY... DO NOT DEAL WITH THESE THIEVES OR YOU WILL REGRET IT!
Good Day,
We are sorry for the delay in our testing and programming department. We are working on your unit in an expeditious manner and have upgraded your shipping for the inconvenience. We thank you for your business and look forward to getting your unit to you.
PURCHASED A ECM AND IT WAS DELIVERED A WEEK LATER ONLY TO FIND OUT IT WAS PROGRAMMED INCORRECTLY. NOW I ONLY GET VOICE MAIL AND NO ONE WILL RETURN CALLS OR RESPOND TO EMAILS. STAY CLEAR OF THESE PEOPLE THEY ARE APPARENTLY PROFESSIONAL SCAMMERS.
Good Day Hiram,
We apologize for any inconvenience this may have caused. As per checking, we've sent you a Return Merchandise Authorization form that needs to be filled out electronically, so our techs can diagnose the issue with the unit.We hope to get this issue resolved soon.
I'm a mechanic that needs parts as quickly as possible so after I searched the flagship One website and they said they had what I need in stock and it would ship in 1-6 days. So I called there customer service line to make sure and they said it is 1-8 days right now but no later. I was willing to wait up to 8 days so I purchased. Right now I'm 11 days in and just received a email stating they would try to get it out by the end of the week. NOT acceptable by my standards. I hate to be deceived. Are there no more honest reputable companies these days. All they want is the money then hold your hand on your butt till they figure out how to run a business. DONT WASTE YOUR TIME OR MONEY WITH FOOLS. THANK YOU
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. Please let us know if we can be of any further assistance.
SO GOT A COMPUTER FROM THERE GUYS IN LATE 2020 8 MONTHS AGO,, CAME BACK A MONTH AGO FOR DIFFERENT COMPUTER PROBLEMS, SENT THEM THE SAME DIAGNOSTIC 3 TIMES THEY SAID I WOULD GET A SHIPPING LABLE, 3 DAYS LATER I GET IT, SHIPPING TOOK A WEEK AND I HAVE BEEN WAITING 3 WEEKS FOR MY ACCOUNT MANAGER, MY CUSTOMER IS LOSING HER MIND. IM CALLING EVERYDAY WITH NO RESULTS,
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I purchased a (FLAGSHIP-1 INC.) PCM ECU Engine Computer for my 2004 Chevrolet 2500 Pickup (a Programmed Plug & Play Unit) in March 2021.
It was ordered online from FLAGSHIP-1 INC. and delivered to my home. Delivered Cost= $134.
I installed the unit using FLAGSHIP's installation instructions (Instructions were not included with the unit). I had to call & go online to acquire the instructions. After installation, I called FLAGSHIP to report that my Pickup Truck would NOT START. The company said their Installation Technician was busy, but he'd call back that day (He Never Called Back).
I called again the next morning, asking again for a Technician, and was instead asked to fill-out a Complete Report (which I did & returned to them). Again No Technician called back to assist me after that.
I asked 3 times for Technical assistance (because my truck would not start), but no one ever contacted me again.
I looked into RETURNING the non-working FLAGSHIP-1 PCM ECU Unit, and learned that there is a ($20 Restocking Fee), PLUS (a $85 Non-refundable REPROGRAMMING FEE), so the total cost to RETURN THE ITEM (not counting Shipping) would be $105!
I will never recommend FLAGSHIP-1 INC. because their Customer Service is terrible! Also their Return Policy is totally unacceptable!
An unhappy customer.
I ordered a pcm for my 2016 jeep Cherokee $250 i called after waiting 2 weeks to check and see when i would receive my pcm they told me they had a hard time programing that they was on the third one i was ok i give it a little more time so its done right so i waited called 3 days later they tell me that it was almost done then thay called me on on may 20 and left a message saying the cant program it they going to give me a refund so i called they say it take 24 to 48 hours and know its may 26 and nothing so i email them they emailed some crap saying my bank took it out already i contact my bank and they havnt took out anything from there bank why would they do that if u supposed to deposit it back in my bank so im filling against this company through my bank so i can get my money back
Dear Tridrick Loggins,
We are very sorry that you were unable to receive the Engine Computer that you purchased from us and had to cancel the order.
Initially, we had an engine computer in stock that we programmed and tested, however, it did not meet our required standards for quality testing and programming, and thus, we were unable to send it to you.
We use several scanner tools, simulators, and even an actual vehicle for programming and quality testing to ensure that our customers would be receiving a perfectly working unit.
We were in the process of sourcing out another engine computer that is compatible with your unit for another round of programming and testing. The demand for this popular item has exceeded our expectations, and our stock is depleted. We are constantly in communication with our partner facilities to replenish our stocks, however, we do not have a definite/specific time as to when a compatible engine computer will be available, we always receive new shipments of engine computers however we do not have an available engine computer that is compatible to your vehicle at the moment.
We understand that as a loyal customer when you make a purchase, you expect to receive your product in a timely manner. The last thing that we would like to let our customers do is to have them wait and not meet their expectations, and for that, we are very sorry.
There was a phone contact specific to this order last 05/20/2021 for a cancelation of the order and refund of the corresponding charges which was immediately initiated and processed.
Please advise that we had canceled the order and refunded you its corresponding charges upon request. We understand that having the charges reverted back to your account is paramount, this is the reason why we prioritized your refund request and informed you as our customer that it would take at least 24-48 hours before it will be reverted back to your account.
Should you need further assistance specific to this concern, we will be more than happy to help/assist you with this refund request, also, please let us know if you need any documentation stating that the refund request had been initiated/requested to your bank/financial instituation most specifically during the date/time of the refund request date/time.
In the future, if you need our help, we are always ready to serve/help you. You may contact us thru chat on our website (https://www.fs1inc.com/) or feel free to contact us at our hotline 516-766-2223 for all your engine computer needs.
Thank you,
Flagship1
1) PCM received, but did not work. Warranty options are so ridiculous, i had a local shop re-configure the PCM instead of dealing with refund process.
2) Flagship One and their ebay store offer two different international shipping options, at very different levels (base of $100, with an upgrade of $60 for a total of $160, vs $26 through ebay)
3) Rarely are the phones answered promptly; and if they are, they take a long time to get the answer you need. I told one lady that this is an international call and I can call back, she said to hold and kept me on hold for 10 whole minutes. The disrespect is unbelievable.
4) Account managers don't do anything. Mine was as useful as a screen door on a submarine.
Flagship One may offer the product you need, but certainly not the service level you deserve.
Also, Flagship One and Mintt.com look suspiciously similar. Think about it before you jump from one to the other.
Good Day Mounir. I hope you are safe and doing well.
I am currently reviewing our customers' reviews & our goal here at flagship one is to ensure everyone is receiving premium service as well as excellent guest satisfaction. I noticed you had concerns regarding a couple things for your last order. Please allow me to apologize on behalf of Flagship One for any inconvenience this may have caused. I want to ensure that every customer is pleased with the service they receive from our organization. Is there anything we can do on our end to enhance your experience and reverse your feedback? Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future.
Thank you!
Took 3 weeks for them to finally send the pcm i ordered, then another 3 weeks for customs to clear it and tell me i owed them duty and taxes. After all the waiting i did and negative reviews i read i was extremely anxious expecting the pcm would be garbage and i wasted $350. I was happily mistaken. My truck fired right up, no more check engine no more misfires truck runs perfect so far. Im happy with this purchase, cant say everybody will have this experience but it worked for me.
Hi Daniel, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
Ecm failed on first drive they don't responde too emails sent ecm back now I'm in the dark. After purchase. Now I've got credit card fraud. Sent me an ecm beat up with in weld on it.
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. However, you did not provide a reference number for us to locate your account. Please contact us at admin@fs1inc.com so that we can make this right.
Easy to order... difficult to get what you ordered and worse if you believe the frequent promises...
5/17/21 it got worse. The wrong part arrived. I ordered *******084. Flagship One confirmed that order and sent instead *******-*******. Sent an email asking for an RMA and return information and a full refund... I will keep you posted..
Hi Jim!
Thank you for your feedback. We're are extremely sorry to hear about this. This is definitely not the experience we promised to our valued customers. Kindly provide your order details so that we can locate your account. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered a computer for my daughters car which should have came with 2 programmed keys. The computer was correct but the keys were WRONG therefore making my purchase worthless. I then Had to cll a locksmith to fix this error which was an additional $200. Flagship only wants to refund me $60 for the keys and not what I paid for them to be programmed. Which is BS! I filled out paperwork a month ago the still haven't contacted for my refund. I called today they want me to resend what I sent a month go. I have still not received any kind of refund but definitely the run around and bounced from service rep to service. Don't purchase from them go with a company that's at least accredited by the BBB which flagship is NOT and there are thousands of complaints on the BBB website.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered a new pcm for my 2002 chysler concorde. It took weeks for my part to arrive. It as installed into my car and now my car starts and dies. I call customer service and no one could help. I filed a form online weeks about and still no response. My so called account manager never called nor did anyone from the company... when I call daily they say someone will be in touch. 3 weeks later and still nothing. The pcm they sold me is faulty and I don't believed it's programmed to my car. They should have no stars for this company
Hello! We're sorry you had issues with our product. Upon our agreement on 4/21 FS1inc has agreed to providing you with a full refund upon arrival of the return initiated. Unfortunately, FS1Inc can not do this until the product is returned. As of today, 4/26 that pre-paid return label that was provided to you has yet to show any scans of a return being processed. Once the unit is returned and received, we will proceed with the agreed upon refund. Thank you and take care.
Order is late, and finally was told that it will be another couple of weeks before my pcm is shipped, making it a month long ordeal. Just cancelled the order and going elsewhere because they think its fine to not live up to their end of the deal, and not tell the customer, you have to chase them down for info and it changes as they try to talk their way out of the jam
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
We ordered computer for a tribute didn't work sent it back Got another one still didn't work took it to dealership they said computer wasn't programmed and keys wasn't for it costed me 486 at dealership to get fixed so order off flagship one at your own risk they are a big joke
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, you did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
This business is indeed a SCAM! Listen to all the reviews out there of this business. I purchased a PCM that was Spray Painted and had an in house printed security seal and part number. The PCM was ordered on 3/24/21, and was delivered to me on 4/3/21. The PCM was programmed with the correct VIN. When I installed this PCM my instrument cluster immediately said it was in 1st gear while in Park. It also said 1st gear while in Reverse. I had 2 keys programmed to this PCM as I was instructed to do by the representative when I called to inform FS1 that my new PCM was faulty and I need a new replacement. I will be calling for a refund on 4/19/21. Will update soon.
Good day,
We have been in business for over 10 years. I can assure you that we are not a scam. All of our units are refurbished, not new. The modules are spray painted during the refurbishing process. All of our units come with a warranty seal. It does take 2-3 business days for testing and programming before the unit ships. Your unit did ship on time and was delivered on time. Just because you are having issues it does not mean our unit is faulty. When you spoke to a representative you were told that you need to have two keys programmed. Our website does state if your vehicle has a security system you will need to have two keys programmed. You have not contacted us since you got the keys programmed. We would be more than happy to assist you. Please contact us so that we can have this issue resolved.
Soooo Slow and they lie! Took a total of 3 weeks for delivery (15 business days). During this time I received an email saying it would arrive in 2 days. It arrived 16 days after that email. When I used the chat feature of FS1inc site they told me (mansplaining) it was due "to unit being in final stages of programing". I think they told me that because I was using my wife's account. It takes at most 20 minutes to program (not days). Soooo the part arrives, works for 2 weeks nd is now broken. As a result I contacted FS1inc this past Monday, I filled out the email info. I called on Tuesday to get an update. FS1inc said the tech would call me back within the hour. 22 hours later no call back. I am currently on the site chat with customer service. They sent me statement form the tech asking that I redue the Return Merchandise Authorization. 30 minutes so far on the site chat with one simple question "When will me new part be sent out". NO RESPONSE Finally came back and told me I had to fill out new RMA, that the tech needs the same codes that I all ready sent, resent. That the new part will not be sent out until tech reconfirms ( what they all ready confirmed) FS1 inc called it prescreening. THey still can not answer when new part will be sent out. HORRIBLE RUN Away!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the reference number posted for this comment. Our technicians reviewed your RMA Form and It looks like you stated only the current problem on the form because the same codes he described on that field original problem, were written on the account notes when you contacted us. Either the issues are the same or they only wrote the current problems. Just wanted to clarify. If the only issues stated were the ones after installing our computer, to conclude the diagnostic we need her to fill out again the form describing the original problems. We are truly sorry to hear about the inconvenience you had.
Ordered Ford F-150 computer received it two weeks later installed it and got code p1639 computer not properly programmed I can't get customer service to help please don't buy from flagship one you will not be happy
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Paid $500 for PCM, did not receive my product, spoke to rep said they can't find product but will refund my money within 72hrs. Week later still no refund called back said they cannot reach financial department. Now every time I call they hang up on me. Wish I had of read reviews, sounds like everyone having same issues, SCAMMERS!
Site Jabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide your reference number thus we are unable to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I would not buy a light bulb from these guys, scammers, scum bags, they wanna chRge you restocking fee when the unit is defective
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.