From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered pcm called first and was told in stock would be here within 5 to 10 days never received it and was told every week it would be shipped within next 2 days canceled my order and received an email within an hour that my pcm was ready and being shipped i called and no pcm DO NOT USE THESE PEOPLE!
ORDERED A PCM, FIRST 2 DID NOT PASS THEIR INSPECTION. AFTER 3 WEEKS 1 GOT MY PCM. FORD DEALERSHIP SAID COMPUTER IS NO GOOD. WAITED 3 WEEKS FOR FIRST ONE AND GOING TO BE ABOUT 2-3 WEEKS BEFORE A GET A REPLACEMENT. CUSTOMER SERVICE IS TERRIBLE. JOSEPH Y. WHO IS SUPPOSED TO BE A MANAGER WILL NOT CALL ME BACK. YOU ASK A QUESTION ON PHONE AND THEY JUST SIT THERE AND DONT ANSWER YOUR QUESTION. BUT ALL THE REVIEWS ON THERE WEBSITE IS GREAT. THATS A JOKE. THEY ARE TERRIBLE. DO NOT GET ROBBED BY THESE PEOPLE LIKE I DID... THERE YA GO SEAN K. AND I EMAILED IT TO YOU... LETS SEE WHAT YOU DO ABOUT YOUR TERRIBLE EMPLOYEES AND GETTING ME WHAT I PAID FOR AND THAT IT WORKS
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
It was a horrible experience returned the pcm 3times no good ended up getting a credit they do not return your money it took 4 months to get a credit that I was forced to use on a different pcm purchase I prayed to God that it would work it did. I am looking to get a different source of pcm dealer horrible experience
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Stay away! They take your money and send you garbage parts.do not stand behind the products that they sell. Giant scammers!
Hello, thank you for taking the time to share your experience with us. Our units are programmed and pass our quality control procedures before shipment. They are refurbished and fully functional up to the best standards. We would be more than happy to resolve this with you. However, Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. Please contact us at admin@fs1inc.com so that we can make this right. Thank you!
Ordered 2 PCMs for different cars. Neither was programmed for the correct vehicle. We tried everything including a dealer to get them both to work. One was corrupt and not able to be used and the other was programmed for a 2013 not a 2016 as we had requested. They refuse to answer emails and lie that a RMA was issued so that AMEX will not reverse charge. The single most unethical dishonest company I have EVER dealt with. Run away fast. They will cheat you in every way possible
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
They manipulate positive feedback on eBay They are not a business of good faith do not buy from them.
We set a high standard for ourselves, and we’re so sorry to hear for any issue you have experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right. Rest assured that we do not manipulate any positive feedback which are all based on our customers' satisfaction.
I purchased a pcm computer for my jeep grand cherokee in February 2021 in September of 2021 it went bad sent it back for testing it was bad all this took a month I went to the auto parts store and purchased one so I could get back and forth to work now they refuse to give a refund stay away these people will take your money and sell you crap and will not give you a refund! Crooks all the way around
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I bought an engine computer for a 2014 Chevy equinox. Could not install because the plugs were not in the wrong spot. I was told I could send it back for a refund. Did not get a refund but was sent the same product back (the plugs were still in the wrong spot). Tried sending it back for a second time for a refund and now they are saying I can't because it's been longer than 30 days. Very disappointed by this.
Hello. We always aim to deliver a great experience, and we are also doing things with respect to our policy. The policy states that all returns for money back must be received by the Seller within 30 days from the date of original purchase. This order was placed on the 27th of January and you have contacted us on July 25 that you want to be refunded. We have even considered your situation and agreed on the refund. We have sent a prepaid return label right after. Unfortunately, we have not received the 2nd unit we sent to you up to this date. At this point, you are only eligible for store credit once the unit has been returned. Please let us know for any questions. Have a great day!
Lost 400$. Purchased unit for manual speed, got automatic, can t drive my car anymore, no answer to change unit and solve issue, just another scam.
Run!
Update on october 14th
Got a new ECU from someone serious, works perfect, so was well a mistake from flagship.
Noway to get refund, they keep asking me to check my car, don t answer mails.
Their product on pic below as I have a good one on my car now.
Those people are not serious neither professionnal.
Just go far away!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
After 29 days of the order, I finally received the PCM, I installed it on the vehicle, and the check engine light never stopped flashing. The radio doesn't work, can't crank the vehicle or anything. Their support is the worst, as stated by other reviews, they always say your "Account Manager" will get in contact with you. They never do, I don't even believe there are account managers on this scammer website.
Please beware, I read the reviews after getting the ECU, should have researched more on the company.
They'll make you sign a document before sending you the unit, so they can be protected and never return your money!
All reviews on this website are real.
Update: 8 November 2021
Still no response from the company, RMA has been on reviewing state since October 23, I've filed a dispute on Paypal, and now have escalated the dispute to Paypal.
We appreciate your honest feedback about our products and we do value customer opinion, both positive and negative. We want to extend our sincerest apologies concerning all the issues that you have faced. I have checked your account and your RMA form is still being reviewed by our technicians so we can suggest the best way to resolve your issue. Rest assured that we value our customers. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!
I buy PCM for Jeep Grand Cherokee, they say sent him after 3 days but nothing after 21 days, they do not respond to messages, they are scammers, you need to contact the police
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right. Rest assured that we are a legitimate business and do not scam anyone.
This company is such a joke they say they have computers in stock and They can have you a computer programmed within 7 days, that is a joke by itself it does not take that long to program and test a computer, All you get is a run around about your computer is in the final stages of programming and they will get with your account manager to update you and then you never hear from them until you call them back again, and it is the same excuse that it is in final programming 3 weeks later, they have actually told me they have computers and stock and then called A company ideal with looking to buy one off of them, I Was also told how they bought a computer off of one of the salvage yards always yards and complain and complained about the price of a $100 for the unit while they charge $526 to the customer for the unit, And once they received the unit from the salvage yard they put the bad components from the computer they have in it and send it back to them and want a refund. Don't feel with them, the few good reviews they do have come from people in there hometown area, I would not doubt if it was the employees writing reviews for there own company
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Ordered PCM from Flagship one after seeing their videos online after my PCM went out. Seemed like a great deal and easy enough to plug and play. Unfortunately neither was the truth. The PCM never worked after 1st receiving one not programmed properly, paying to send it back to FS1, just to receive the same PCM back, with still the wrong VIN. Do not waste your money! Even if you have to go to a stealership, at least you know it will be done properly. This place is a rip off. I had to call a locksmith which cost me $200 as FS1 said everything was properly done on their end and I needed a locksmith to be able to use the PCM they had sent. The locksmith said he could do nothing with it because VIN was never changed. Then the mechanic looked at the PCM and noticed that all of the securities were taken out of the PCM like the unit was a stolen unit, but the VIN was never changed. 2 months of fighting with FS1 to have my car at a stealership now, costing me more than if I would have done it in the first place. Flagship needs to be removed from business.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I've been waiting for over two months to get my problem solved and all I've got it different ECM now my Tahoe won't run at all has more codes than my computer I had one now I got twelve you can see clearly they just glass beaded a computer sent out now they won't even answer me lost job cause know car to get to work real pease of work this business need to be blown off earth
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your order. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Ordered a standard ecm for a gm vehicle, FS1 took 2 weeks to complete the order, with emails stating they were working on it and it's very complicated. It is not.
2 weeks to receive the ecm and it does not work. Called customer support and they sent me a form to fill out and said it would be 24-48 hours before someone got back to me. This company is a scam. They have no idea what they are doing and at best, are sending out junk yard parts that are not programmed.
DO NOT WASTE YOUR TIME WITH THEM
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Our units pass our quality control procedures before shipment and we apologize if it took longer than what you have expected. Please contact us at admin@fs1inc.com so that we can make this right. We would be more than happy to resolve this issue with you as soon as possible.
Not sure it's even a legit company. Been 12 days and keep getting told I will recieve an email. Still waiting for the email and module. Not sure on my next step
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I was a bit nervous when I first purchased the computer for my SUV because of all the bad reviews. I ordered the ECU and it was a promised 2-7 days for shipping. It ended up getting here in 12 days. Once it got here it was actually packaged very well and protected. I opened it and it came with an OBD2 Programing tool and the ECU itself. I installed the new ECU and followed the instructions and as promised 30 minutes later my truck started and has been running great ever since. I will update the review as much as I can in the next months... I know everyone is frustrated and disappointed in this companies service. I don't know if I got lucky but in the end it worked so I'm happy. Only complain is they should not promise fast shipping when it takes twice the time other than that it was affordable and it worked.
Thank you so much for supporting us with your 4-stars and kind words. We appreciate it a lot! Rest assured we will use your review to better our experience in the future.
For weeks I've been getting the runaround, a few more business days, a few more business days. Today there is a rooster crowing in the background, ummm? Now it's been programmed and is awaiting testing, like I believe that. When I ask for someone by name they refuse to connect you. They refuse to issue a cancellation. They are incompetent liars. STAY AWAY!
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
First they said it takes 5 days to program it took 9 not counting weekend then I paid $75.00for overnight shipping they sent me an email it was shipped on the 6th but you can't track for 24 to 48 hrs so I haven't received it yet but now it is supposed to be here today after seeing the reviews I'm very worried that it will not work as advertised and feel ripped off for the shipping. I called them and they said it was shipped a day later than the email and there is nothing they will do so I looked up reviews and boy am I disappointed in my choice I made with this company. I'll be back later today with an update to weather it works or not
Hello. We understand how you feel. We are very sorry that you were unable to receive the engine computer that you purchased from us in the time frame advised. There was a delay in our assembly line and our units pass our quality control procedures before shipment. We apologize if it took longer than what you have expected. I have checked your account and your unit was delivered 10/08/2021. Is there anything we can do on our end to enhance your experience and reverse your feedback? Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you.
I ordered my ECM two weeks ago. All is shows is "PROCESSING ORDER" on the website. They charged my credit card, and on the site says 3-7 days. My vehicle is still not operating, as I have no part. 4 days ago, I used their chat function on their site to get an update, I was told in 2-3 more days and they gave me some bogus shipping number. As of today it still says processing and I still have no part or real tracking number.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.