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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I need a new ECU for my 2009 Dodge Ram 1500. I was chatting with the staff and the ensured my needs were met. I greatly appreciate what the staff and technicians did for me.
Worse experience tried contacting about having issues with the computer they sent me never got a response and well the new computer is still sitting in it packaging unused.
The PCM I ordered was bead blasted on the outside and the dust was all over the inside. Normally I do not ope up the PCM's I get from Flagship one. But the old PCM I got has a PROM chip inside. So I took the cover off to see if I had to transfer the old chip to the new one. I did not. But I found a lot of dust inside. The PCM worked great. I just did not like all the dirt in the PCM.
I typically work with Ziah when requesting parts and service. She is an awesome representative for Flagship One. She is very knowledgeable and professional. Ziah is always prompt and does everything possible to fill my orders. She is always kind and courteous. If there is a product issue, Ziah is quick to address and resolve.
My second purchase from Flagship One. Both purchases were fast and efficient. Plug and play. No problems what so ever. The staff is helpful and the process fast. Just give your Vin number and they will handle the rest.
Easy to follow instructions worked flawlessly the first time. I would definitely purchase from you again and recommend to my friends.
Thank you so much
I was having issues starting my car and misfiring. I was told about FlagshipOne from a friend, so I ordered a new ecu and when it arrived it was easy install. And it worked my car started up no misfiring. Car is now running great. Thank you FlagshipOne.
The title is in French, my language, that's meaning: The Buyer is Happy. The product fit and it was deliver in the time announced.
Michel. Québec, Canada
Part took awhile to come in but the communication was great and I didn't feel left out or waiting
Purchased ECM when it came in the pins were bent, vehicle doesn't read ecm, incorrect instructions were sent on programming key to vehicle or what needs to be done on install. Now I need to pay additional charges to have ecm taken out and another put in, maybe hopefully I am sent the correct instructions to program key to ecm and install procedure.
Quick, easy, painless, turnkey swap! No need for a locksmith or extra key if needed.
This ECM was a direct fit plug and play. No tuning required and no lights after installation.
Worst customer service ever! It is impossible to actually talk to a technician and it takes days for one to respond to an email. After you finally get a response all hey want you to do is send the product in, no actual help!
Always a awesome experience, the have rebuilt multiple electronic control modules for us.
The young woman who helped me over the phone was very helpful and got my Ecm ordered right away.
Took a little longer than I was hoping to get it, but part works.
Had a problem but customer service was good quick response Thanks
The sales person ensured the order of the correct item. Stated that it would be plug and play. I order from flagship for warranty and plug and play feature. They stated shipping within in 3 days. It took more than 3 weeks to receive the item. I needed it quicker. Installation required me to follow a series of syncing instructions to properly install the unit. I would have ordered from others to help My situation if they Flagship was more transparent.
Received my ECM in 2 days' received immediate phone support and the module worked great. Very good company.
The computer worked great in my truck. Thanks for being a number one company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members