From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Advertise plug and play you don't mention a crank relearn which cost more money at a mechanic shop. And also when I did ask for help the response times was days to more than a week to respond 🙃
Had to order a pcu for an engine I bought from salvage. Product arrived on time and was a great price. Unfortunately, I gave them the vin for the truck instead of the "new" one so, it wasn't pre-programmed properly. After taking it to get programmed it worked perfectly.
Thank you so much Lauri for the 5 star ratings and we are so happy to know that you were satisfied with our services! Looking forward to serve you again!
Christine was great with the updates so I wasn't left in the dark. Part worked and I didn't have to have it towed to the dealership!
Hello Mack, happy to know about your positive experience with us! Thanks for trusting Flagship One Inc.
Great ecm but just didn't fix my problem. I have wiring issue
The purchase was a great experience. The associate knew exactly what I wanted and took care of the order with great professional service and very courteous. The item came on the time table I was given and even the mechanic was surprised.
Hi Marsha, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The last time we ordered it took a VERY long time. And no one there even cared. We will most likely not order from you again.
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Good price and service. Part was as described, and shipping was quick.
Your satisfaction and trust are our top priorities – thank you for the glowing review Barry!
Their product is fine- great actually! But their promise on delivery falls very very short of the goal. I don't know if it's because they need more employees, or need better customer reps- but it was essentially zero contact outside of automated messages. It took nearly three weeks to get my ECU which is unacceptable. I understand we live in a day in age where we expect packages to show up the next day- and I understand they're a smaller company so I don't hold them to that standard. But three weeks? If I had a blank ECU I could go to the dealer and have them program it in an hour. The lack of communication with delays or difficulties is what really did it for me. It's one thing if you effectively communicate what's holding things up- we're all human and I understand that. But NOTHING? You can't run a business like that. I would only order from them again if I absolutely had to. Once again, great product, bad service.
Quick delivery after installing a relearning of the key and relearn throttle position it has been running for a few day it acted up once i cleared codes for shift solenoid b and has been doing good not stuck in 3rd gear anymore.
Hi Daniel, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Was told 2 weeks and it took 4 weeks. Computer worked fine
Worked great out of the box easy and straight forward
Thank you so much Jeanie for the positive feedback and 5 star rating! Let us know if you have any questions.
Have been trying to get this pcm to work it comes back every time the sim key is incorrect
Hi Preston, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
Took longer to get than expected and after doing the pass lock to get security light out, it did not work truck still will not start.
The worst customer service I've experienced, for one to start the sent me a blank pcm, second it took me over to weeks to get it sent back, third, I finally sent it back and spent over 3 weeks trying to get answers and got no email responses. I finally got ahold of somebody and they said they fixed it. By then I had to go another direction cause it took so long I told them we don't need it give me a refund and I got told no that wont work its been over 30 days we cant do that. Ya well it was in their shop for over 45 days. So if you plan on buying from these guys plan on getting robbed.
Very very Satisfied! I have told other people that they should checkout Flagship One.
Hi Wilfred, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The entire interaction was seamless and easy.
Our reprogrammed engine computer part arrived 2 weeks after ordering, as promised by Fatima upfront. Fatima also sent multiple emails during the 2 week wait informing us where they were in the process of getting the part ready to be shipped. We appreciated the extra attention paid to the details.
The part installed easily. For the first 5-10 miles the engine idled rough and rev'd high but after those first few miles it found it's groove and so far ALL GOOD!
Thank you TEAM Flagship.
Hi Barbara, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Had my wife's Crown Vic diagnosed by a Ford dealer. They said the PCM would have to be refurbished. That would cost $1400 and take four weeks.I ordered one from Flagship One, for just under $300 total, and got it in a week and a half. It was very easy to install and the car runs great! I highly recommend Flagship One.
Thank you so much Steve for the positive feedback and 5 star rating! Let us know if you have any questions.
Easy to order. Accurate part and great communication.
Your time in leaving us a positive review is greatly appreciated – thank you Joe!
The modules worked as needed and was quick service
Hi Chris, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Ordered computer for chrysler 300 and item is not working. Some computerize systems on the vehicle are non operable and computer is not picking up signal from key fob.
Hi Aaron, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out as part of our lifetime warranty. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know.