From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good product and service no complain at all at this time thank you.
Although there are many bad reviews, I can personally say my experience was pleasant. They were straight forward although communication was a little rough. Otherwise the shipping took 2 weeks start to finish but for the cost well worth it! Computer was indeed plug and play and has worked fantastic!
Your review is a testament to the trust you've placed in us – thank you Damien!
Very quick at knowing exactly what I needed
Very detailed in explaining the process & time-line
Your review is a testament to the trust you've placed in us – thank you Timothy!
Had misfire code on Dodge Ram. Traced to the engine computer. Sent the computer to a company that was supposed to fix it, but that didn't happen. Ordered reman computer from Flagship1, easy direct install and the problem was fixed.
Thank you for your trust and for recognizing our efforts with a 5-star rating Mack!
Tried to take vehicle to dealer to get ecu flashed but dealership kept wanting me to buy something that I had replaced. Anyway decided to buy ecu from Flagship One & so far fixed what was wrong but got check engine light for something else.
Part was good, but shipping isn't clearly explained over 4 weeks to get
I was worried about being scammed but all I had to do was wait patiently for them to email me updates. I was sent an ECM for my 96 F250 that works great!
We're grateful for your time in sharing your positive experience with our company! Thank you Aaron!
It took almost a month to get my part delivered. I know that I live in Canada, but I feel that was excessive.
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
I ordered a pcm for a ford truck. I received the product and the truck runs fine but now the abs light stays on because the vin # in the pcm does not match the abs. Before the sent the module, 3 different times they asked for the vin and still didnt program it in. They wont send me another one to resolve the problem. They want me to return the one they sent, so they can fix it. My problem is that this is a company truck that works everyday and cant sit for a month for them to fiddle f**k around
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Flagship was very responsive and part came back quickly, and worked as it should now. Love the free shipping, thank you
Your trust in us means the world Terry! Thank you for the 5-star review.
The part was not only on time but did exactly what it was supposed to do! Thank you Flagship 1!
Hi Christofer, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I was very happy with my new PCM. I bought this through Ebay. I was skeptical at first. Ive heard some negative reviews from different forums in the past. I decided to try on my own. I got the PCM in the mail as promised with my programmed por of keys. It was very easy to install and got my 2003 Mazda 6 3.0 up and running.
Hi Adrian, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Very good service, quick response and delivery of a working part ready to be installed and I'm happy the issue has been resolved. Thanks
Your time in leaving us a positive review is greatly appreciated – thank you Kenneth!
Do not believe their advertised shipping times if you are outside of the USA. I was charged $105USD for shipping to Canada that took 18 business days (23 days in total). The item was shipped via USPS "International Priority Flat Rate Envelope". The cost to consumers in the USA is $30.35 for this level of service, yet Flagship One charges $105USD for shipping to Canada. This is a huge ripoff and when I asked for a refund for the shipping because of the delays, they refused to give me one. Their customer service is very poor too.
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
As soon as I plug in to the car everything works it suppose to be. I'm totally satisfied
Definitely highly recommend this professional company.
Not happy with it got part after the date i could return it so i'm 300.00$ in the hole now!
Hello, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Took longer then was told for shipping
Terminals from wiring harness would not plug into new ecu
Once I was able to make them work I had to reflash for dash to work 👎
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Hassle free.Gave them my VIN it was that easy. Price was reasonable. Received my new ECM in a timely manner. No further programming needed to be done.install in the truck, turn the key and go.
Thank you so much Mark for the positive feedback and 5 star rating! Let us know if you have any questions.
On time delivery,the parts fit and functioned with no problems good job!
Your time in leaving us a positive review is greatly appreciated – thank you Richard!
Advertise plug and play you don't mention a crank relearn which cost more money at a mechanic shop. And also when I did ask for help the response times was days to more than a week to respond 🙃
Hi Gary, thank you for bringing this to our attention. We apologize for any oversight. We are taking steps to improve our communication and customer support responsiveness. Your feedback is important to us, and we are committed to making the necessary improvements. If there's anything further we can do to assist you, please let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your time in leaving us a positive review is greatly appreciated – thank you!