From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered computer for chrysler 300 and item is not working. Some computerize systems on the vehicle are non operable and computer is not picking up signal from key fob.
It took a long time to get here and 2 months latter here we are wafting for it to arrive
Hello, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I placed my order and a couple of days later I received an email wanting the part number for the EVM in my car. I sent it, but a few days later I still hadn't heard anything on shipping. I called and the person who emailed me never reported the correct part number. So I gave it to the representative on the phone and she was able to get things moving. The ECM arrived, put it in my car and it corrected the issues I was having. Product is great! Customer service is questionable.
Need to offer faster service to receive product. Two weeks is a long for your vehicle to be disabled.
I am beyond words as too how many phone calls I had to make to your remote people.
Tanica who said she was a manager was going to call me back. Never heard from her. Carmina… several emails still not response. One person that I did speak with "actually" called me back with a quick response after so so many long distance calls. Her name is Judiah M whom I am very happy to say is far above anyone I ever spoke with.
This is to tell you that you told me a lie
Firstly on your website you say to deliver my computer between 2 and 7 days and leave your factory 15 days after placing my order you have sent it by regular mail and you charged me $105.00 US a real theft I received everything another 15 days for delivery and to finish the dish the instructions you sent me to program the keys were faulty I called your customer service and he told me Mr you have to go to Ford or a locksmith another $500.00 you are liars, fraudsters, it would have cost me less at a Ford dealer, all your teams are a liar
Benoit Dumoulin
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Very good attention and shipping is safe, it is recommended
Your time in leaving us a positive review is greatly appreciated – thank you Melvin!
Needed a computer fast. Had a vehicle sold. Didn't want to spend a fortune on a computer to correct a dead cylinder misfire. Searched and found Flagship. Ordered part and simply provided vehicle's vin #. A few days later part was received and installed resulting in both my new customer and myself being ecstatic. Thx again. Highly recommend your service.
Hi Deron, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
I was skeptical about whether or not to take a risk on installing a refurbished Pcm. I took the risk and so far it has not disappointed at all. Not only was it easy to install, I was able to flash it with a relatively inexpensive Autel 808 myself! One Ford dealer wanted $350. The Pcm was fully upgraded and the trucks many electrical issues seem to have been resolved. I'm a very happy customer! The staff was very helpful and supportive and that was one of the reasons i decided to go forward. Thanks to everyone at flagship 1!
Your satisfaction and trust are our top priorities – thank you for the glowing review Craig!
Very satisfied. Y'all sent me a great ECU replacement! Thanks
Thank you so much David for the positive feedback and 5 star rating! Let us know if you have any questions.
Part had slight shipping delay due to holidays no problem though Part fit perfectly and works as expected
Hi Jeffrey, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The electronic control unit was not set to the VIN that I provided. I need to return the ECU and get a refund.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Only issue was with dealing with GM key programing issue and customer service responding quickly with the info needed. I would certainly try replacing an ECM again with one from flagship one before scrapping vehicle
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Earl.
Part don't work and I'm sending it back for another
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
The product came right away and was easy to install. Had the vehicle running perfectly in less than 30 minutes!Been running great since it was installed in December!
Your satisfaction and trust are our top priorities – thank you for the glowing review Michael!
Fast order fulfillment. Very good contact with customer service.
Hi Michal, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Already recommended ya'll to some of my clients and one of them used you.
Your time in leaving us a positive review is greatly appreciated – thank you Chris!
Easy ordering, quick, kept updated on progress, fast shipping, worked great.
Your satisfaction and trust are our top priorities – thank you for the glowing review James!
The part came and was coded to the incorrect vehicle after I specifically gave the the correct VIN. We had to pay for additional coding that should have already been done. Also the wait time was ridiculous. I will never purchase from this company again. The price does not match the item the hardship you have to go through to get the part programmed.
Hi Hika, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out on this. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much
My experience with flagship was incredible, friendly, and fast service I received my product within the time frame i was given. I will surely order from them again.
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Alice.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aaron, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out as part of our lifetime warranty. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much