From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Lead time was a little long, but understandable for 94 Honda Del sol ECU. Plug and play as described, eliminated my no starts on humid/rainy days.
I have to admit, after the car not running since we bought it, I doubted it would even work, since the vehicle already had the PCM replaced.
But after installing the new PCM and hearing how the vehicle sounded the moment it started, I was completely blown away!
Thank you so much Flagship, i told all the part stores near me about referring you to customers needing a PCM
Hi there Ray! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
What time I got it? He's an installation. It's absolutely a plug and play device. My few mileage is up my smoking and emissions are down back to normal and the 02 cents are like one-off. Amongst many other things thank you
Thank you so much Jon for the positive feedback and 5 star rating! Let us know if you have any questions.
It took an extremely long time for us to get the product only to find out it wasn't program properly and I had to spend over a thousand dollars to get reprogrammed, not very happy!
Hello Stephanie, we apologize for the inconvenience caused by the programming issue with your order. We're working to improve our processes to prevent such issues in the future. If you have any further concerns, please don't hesitate to let us know.
Best investment I made for this car.All kinda codes check vacuum nothing was working, until I research my options.Thank you Flagship 1, ECM plug and play works great!
Hi Francis, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Had to wait longer then they stated to even get it shipped from there warehouse they claimed it was being programmed but that took a week,and then when I did get it it was a used sandblasted scrap yard refurbished and then I had to pay customs because they claimed this used item was 400 plus dollars so another 70 plus bucks for customs from Canada post not worth all this,go to a scrap yard and get one I would be extremely surprised if they reprogrammed it because it doesn't take days to do it like they claimed to me when I called them,absolutely not impressed and for me to be this unimpressed says a lot I always find something good on the opposite side of a story this was just terrible experience and first time ever I feel completely ripped off for what it was worth
After hoping that I found a reliable source for remanufactured control modules it turns out to not be true. As a shop owner and master technician I have needs for modules on a regular basis. I've purchased a few from flagship one in the past with no issues. My latest attempt resulted in numerous e-mails and phone calls to find the status of the order to no avail. After threatening legal action, I then received an e-mail that stated that the module was not available at the agreed price but rather one could be procured for twice the price. I called and spoke to two different individuals,before placing the order, to inquire if the module was indeed available. They stated and assured me it was. It was only after multiple weeks of no communication that I threatened legal action and a chargeback as the module was paid for via company credit card. I do not believe this company is an actual re-manufacturer but rather a marketing company. I also firmly believe that they could care less about their clients. This is evident by their lack of concern for issues that arise. Very disappointed.
They said they fixed it but the car is still giving the same indications. How do you really know they fixed it? No bench check done before it after.
Hello Jose, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. Please let us know if you still need further help with your computer. We are always here to help.
It took over a month to get the PCM I ordered, and every time I checked back I would get different stories,
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Order took longer to get than website indicated. The item was exactly what I ordered.
Took a long time to get my order. Then the pcm won't work in my car unless keys are programed to pcm. Wasted money could have got brand new o e with keys for about same price. Not happy about the experience
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Ordering was easy enough unfortunately the first unit they programmed failed testing. After that it was 9 more days before my unit shipped. My customer was not happy.
I'm very pleased with the part and the delivery. They did take a couple extra days, but I did order around the holiday.
Hi Veronica, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
We received the correct computer and installed with no issues
Your trust and support drive us to continually improve – thank you for the 5 stars Scott!
Very knowledgeable & profession staff & ordering process. Installation was done by local Chevy dealer. This was coupled with a Dashboard instrument cluster replacement as the old Tach was also bad.
I was so happy to once again have my truck up and running. Excellent customer service and communication. This will be my goto site when I need parts again.
Hi Debbie, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I have purchased several ecu's from flagship one and I couldn't be more satisfied. Very good customer service communication I was kept up to date every step of my order. I've had no issues with the products either, they are truly plug and play and if you have to do any extra clear instructions are provided to make the install go easy.
Hi Matthew, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Long lead time with little install instructions. Lots of emails saying sorry we are late.
No communication from company at all, it took some time before I received the ECM but as for the programming it seemed to work fine.
Exception service, the right product….timely shipping, thank you
Hello Linda, happy to know about your positive experience with us! Thanks for trusting Flagship One Inc.
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Hello Dylan, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!