From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I called Flagship One and told the rep my vehicle information and I had my ECU in a couple of days. Works great. It doesn't get much easier than that.
Customer service reps sounded like they were from India and very difficult to understand. We went to Youtube for a successful and easier start up/relearn process. The new PCM works great and it's like having a new truck. 2001 Silverado 4.8L with 480K on it.
All good no complaints at all.shipping was a bit slow but they are on the other end of the continent.Not much can change that.Have not installed it yet been very cold up here in northern Alberta so I have to wait.Very easy process buying the ecm.Im very pleased. Thanks
Hello Not, we're pleased to hear that you found our service convenient and cost-effective! Thank you for choosing Flagship One.
Getting a replacement ecu was very easy with Flagship One! Will definitely use them again in the future for any of my needs.
Hi Ryan, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
They handled everything perfectly with no delays. They changed my company insurance to what I needed some canceled registrations and an accident. Everything was handle perfectly with no delays.
Thank you so much Scott for the positive feedback and 5 star rating! Let us know if you have any questions.
Very happy with my experience called in and spoke with Jhomalyn she took my information and I did receive my part sooner than expected. She was polite and did answer all my questions. Thank you
Good day Josue, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.
Like I said good but took 20 days to get the part and I have the customer to wait
Hello Domingo, we apologize for the inconvenience. Please reach out to us so we can assist you further.
I purchased an ECU for my 2003 Silverado, the price was fantastic. I was immediately contacted by Ervir and was kept informed all along the way as well as after I received the product, which was quite quickly to add. Unfortunately after receiving the ECU I found out that it was not the problem and I asked to return the item. Even in this again they were very helpful. I would highly recommend them for your Control unit needs.
Hello Jon, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.
The ecu worked awesome and received it very fast and easy to install just had to flash the computer
Hello Brian, we're glad to hear that you had a positive experience with us! Thank you for choosing Flagship One and for your kind words.
I was told that the PCM that I ordered would be programed to my car. My vin number was required. I received emails throughout the "programming" process. When I received my PCM and installed it in the car, I used the pats sequence code to program my car keys. It didn't work. I then called customer service and they told me that I had to take it to a dealer for the reset. VERY FRUSTRATING!
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I own a used car dealership and we have used Flagship One many times. We received the ECM in a timely manner and as always, it fixed the issues with the Ford Sport Trac that we had. Thanks as always
Mark B / reference number H*******
Good day Spencer, thank you for your continued trust in us! We're pleased to hear that the ECM resolved the issues with your Ford Sport Trac. We appreciate your business and look forward to serving you again in the future.
It was as easy as 1,2,3. A phone call with a Vin number and a couple weeks later ECM was here. ( plug and play ECM) I have no complaints at all with flagship one.
Hello Joy, we're glad to hear that your experience with us was so seamless! Thank you for choosing Flagship One for your ECM needs.
Turns out did not need the part wondering if there's a buy back program
The replacement ECU worked perfectly. One of the few 'plug and play' devices that actually worked. Thanks guys.
Good day Pat, we're thrilled to hear that the replacement ECU worked perfectly for you! Thank you for your kind words and for choosing Flagship One.
It plugged in and started but check engine light wouldn't go off and obd computer says manufacturer problem.no matter how many times I do the steps nothing helped with problem.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Fast friendly service had the part in stock easy delivery and it works great
Hello Regine, we're delighted to hear that you had such a positive experience with us! Thank you for your feedback and for choosing Flagship One.
Purchased a plug and play PCM, but didn't it didn't work. Customer service had me try a relearn for the Immobilizer key but it didn't work. Then they had me disconnect the battery for 45 minutes and try the relearn procedure and that didn't work. Then wanted me to run the engine so it could do a crankshaft relearn which is impossible to do if I can crank the engine. That was the last I heard from anyone from customer service. It has been more that 30 days with no resolution.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Ordering was a breeze, explanations were handled well be Sheila. Delivery was timely and as expected.
I was about a month after delivery having it installed and fixed all my issues but one. I still have no injector pulse. Obd 2 gives cam sensor code. I cannot read the 37 pin connector so it is sitting line at a repair facility for further diagnosis. I tried 2 different cam sensors and results are the same. Either cam sensor wiring or no signal from pcm I think
Awesome people to deal with. They tested my unit before it was sent out and it did not past the test. They had to obtain a new unit which took way longer than I expected And when they finally got it, they still had to flash it and test it so it took about 3 weeks for me to get my item. But it worked well and again... I must say. Awesome people to talk to and deal with.
Hello James, we appreciate your understanding and patience. We're glad we could resolve the issue for you and provide excellent service. Thank you for choosing Flagship One.
Paid for an ECU and was promised prompt delivery, after 2 weeks called several times and no response. Received an E Mail that said they had no cores and would reprogram ours. Sent it to i believe Florida and took a total of 4 weeks to get back. Needless to say the customer was not happy to wait 4 weeks for his vehicle. Also the first order included a ECU, and we had to send our ECU to get repaired. Shouldnt there be a discount for sending in our core?
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Ralph, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.