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Flagship One IncReviews 4,048

4.1

From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
East Rockaway, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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19,095 reviews
Canada
1 review
0 helpful votes
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From Canada
Got ripped off
Only 30 day return and
It took 3 weeks for getting it to me
And yes it works but
That didn't fox my problem
And you never answered me for
The return and im stuck with the 575$ bill.

Date of experience: February 9, 2024
Sean K. — Flagship One Inc Rep
over a year old

We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.


Not my first pcmFrom you and Never had problems...
November 4, 2023
Previous review

Not my first pcm
From you and
Never had problems with the first one
So y have 100% trust in you.
Best product
Best prices
Best warranty.
Simple and easy with the
Vin number you cant go wrong.
Tanks again and
Everybody that i know
Knows you name now.

Date of experience: November 4, 2023
South Carolina
1 review
0 helpful votes
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Slow
February 16, 2024

Still waiting for it to ship. My customer is not happy about how long it is taking

Date of experience: February 9, 2024
Kentucky
1 review
0 helpful votes
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Computer
February 16, 2024

Computer was supposed to be programmed and shipped in couple days.took weeks to get the part account of programming

Date of experience: February 9, 2024
Sean K. — Flagship One Inc Rep
over a year old

We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.

Oklahoma
1 review
0 helpful votes
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Quick and painless...
February 9, 2024

I ordered an ECM for an '07 Frontier. It was the right one, easy swap and works perfectly. Would recommend.

Date of experience: February 9, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Eric, thank you for your feedback! We're here to assist you if you need any further assistance with your order.

South Carolina
1 review
0 helpful votes
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Great Job - jeep Patriot computer
February 9, 2024

I was trying to get my jeep fixed for like two months. Our last resort was the computer for the car. We were actually told by the dealership that it was basically time to get a new vehicle, and I actually think they gave us your information, (where to get the part), by mistake. Anyway, once we got your information I ordered the part, took it to the place that works on my cars, and the vehicle has been running ever since!

Date of experience: February 9, 2024
Sean K. — Flagship One Inc Rep
over a year old

Good day Andy, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.

Hawaii
1 review
0 helpful votes
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Exactly what I ordered
February 8, 2024

Customer service was spot on and the ECU worked as advertised. Great company!

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hi James, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!

Texas
1 review
0 helpful votes
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ECM programming
February 15, 2024

Had a ECM programmed and after paying full price, wanted my core for future
Credit to the next ECM program and hopefully I don't need another one programmed. So why should I give you my core?

Date of experience: February 8, 2024
Ohio
1 review
0 helpful votes
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Great service
February 8, 2024

Handled my order very promptly, let me know what stag my order was in throughout the whole process. Great company to do business with

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Wade, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.

Wisconsin
1 review
0 helpful votes
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The piece reprogrammed didn't work
February 15, 2024

I gave my VIN number to receive the piece reprogrammed! But it didn't solve the problem

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.

New York
1 review
0 helpful votes
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Waiting for correct computer
February 15, 2024

The one you sent me is the wrong one and I'm still waiting for you to send me the correct one or refund my money

Date of experience: February 8, 2024
Ohio
1 review
0 helpful votes
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Worked like a champ
February 8, 2024

Arrived quick and it was exactly what it said turn out great

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Irvin, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.

Alabama
1 review
0 helpful votes
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Fast shipping and great service
February 8, 2024

They were very courteous and helpful, very knowledgeable on exactly what i needed

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Barton, we're glad to hear that you had a smooth experience with us! Thank you for choosing Flagship One and for your positive feedback.

Missouri
1 review
0 helpful votes
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Easy does it.
February 8, 2024

I called Flagship One and told the rep my vehicle information and I had my ECU in a couple of days. Works great. It doesn't get much easier than that.

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Good day Ralph, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.

California
1 review
0 helpful votes
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Customer service
February 8, 2024

Customer service reps sounded like they were from India and very difficult to understand. We went to Youtube for a successful and easier start up/relearn process. The new PCM works great and it's like having a new truck. 2001 Silverado 4.8L with 480K on it.

Date of experience: February 8, 2024
Not I.
Canada
1 review
0 helpful votes
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2011 f150
February 8, 2024

All good no complaints at all.shipping was a bit slow but they are on the other end of the continent.Not much can change that.Have not installed it yet been very cold up here in northern Alberta so I have to wait.Very easy process buying the ecm.Im very pleased. Thanks

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Not, we're pleased to hear that you found our service convenient and cost-effective! Thank you for choosing Flagship One.

Florida
1 review
0 helpful votes
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Simple and easy.
February 8, 2024

Getting a replacement ecu was very easy with Flagship One! Will definitely use them again in the future for any of my needs.

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hi Ryan, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!

Massachusetts
1 review
0 helpful votes
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They handled everything perfectly with no delays. They changed my company insurance to what I needed some canceled registrations and an accident. Everything was handle perfectly with no delays.

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Thank you so much Scott for the positive feedback and 5 star rating! Let us know if you have any questions.

Illinois
1 review
0 helpful votes
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Car is running properly
February 8, 2024

Very happy with my experience called in and spoke with Jhomalyn she took my information and I did receive my part sooner than expected. She was polite and did answer all my questions. Thank you

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Good day Josue, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.

California
1 review
0 helpful votes
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Like I said good but took 20 days to get the part and I have the customer to wait

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Domingo, we apologize for the inconvenience. Please reach out to us so we can assist you further.

Florida
1 review
0 helpful votes
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I purchased an ECU for my 2003 Silverado, the price was fantastic. I was immediately contacted by Ervir and was kept informed all along the way as well as after I received the product, which was quite quickly to add. Unfortunately after receiving the ECU I found out that it was not the problem and I asked to return the item. Even in this again they were very helpful. I would highly recommend them for your Control unit needs.

Date of experience: February 8, 2024
Sean K. — Flagship One Inc Rep
over a year old

Hello Jon, we appreciate your feedback! We'll continue to strive for excellent service. Thank you for choosing Flagship One.