From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It took 3 mechanics to figure out the problem but once they did, you guys came thru with no more problems.
I got what I needed the first time. Product works great. I really wish they offered a core charge upfront. They only want to give you store credit for your next purchase. I hope I never have to buy another ecu
Hello Waylon, we're pleased to hear that you're satisfied with our product! Thank you for your suggestion, and we hope you won't need another ECU, but if you do, we'll be here to assist you.
Definitely plug and play computer. It worked great as soon as I plugged it in. I will not buy a used one no more I will buy it from you guys from flagship. I highly recommend you thank you very much.
Hi Jose, we're thrilled to hear that our computer worked seamlessly for you! Thank you for your recommendation and for choosing Flagship One.
Everything when well except that the delivery was much longer than I had been told by Flagship at the time I placed the order
Hello EL, we apologize for any inconvenience caused by the longer delivery time. Thank you for your feedback, and we'll strive to improve in this aspect.
Ok product, but took about 9 days to get here when your computer goes out in your vehicle waiting 9 days is kind of ridiculous
Flagship One team made it very easy. Great quality work. New ECM plugged in with no issues vehicle runs great.I will definitely use them again and definitely recommend them. Thank you guys at Flagship One!
Hello Mike, we're thrilled to hear that you had a great experience with us! Thank you for your kind words and for recommending us.
Computer replacement was quick and easy. No issues installing and vehicle is running strong post installation. Thank you
Hello Jhormy, we're delighted to hear that your computer replacement went smoothly! Thank you for choosing Flagship One.
Ordered flashed and updated, plug-in and drive condition ECM. Changed out and truck wouldn't even start. Everything workeed before j, truck just shut off on stopping or coming close to a stop. Redlight or stop sign. Someone told me it could be the computer. So ordered this and tried it. Now truck won't even start. Been in two different repair shops for a total of 9 months and no one can find the problem but iit should at least start. Very disappointed.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Not happy. The car is still not running. I had a technician come out and he said it is a problem with the ECM
Hi Fred, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
Ordered plug and play PCM for my 2008 Mazda. It was supposed to be plug and play. The car would not start with it installed. They told me that I need to have a locksmith program my keys to the new PCM. I have a locksmith come out, he had the equipment but was not able to make the PCM work with my keys. Waste of money for PCM and Locksmith.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
100% recommend! It is my second buy from these guys, so far so good… I've placed my recent order on January 24, and received it on February 5, not even 2 weeks (I'm in BC Canada) just put it on my 2011 Ram truck and actually have to re-learn the throttle body and boom…. Everything works perfectly! Little background: my truck has a little glitch from time to time, so I send my PCM that probably needs just software update to SIA electronic ( stay the hell away) at the end of November, and it took more than a month for me to get it fixed, but they screwed everything up. I couldn't get my truck back to life and just kept spending money for unnecessary parts and repairs. According to the reviews, people who were sending pcm back and forth to "SIA" were wasting time and money, and eventually bought from Flagship. So I took the grinder, cut my pcm in half and threw it in the garbage disposal just to prevent myself from further bull$#*!.😜 So I screwed up with my "software update "and even had to pay for it. Now I'm getting one from Flagship, and even can't believe it…. I'm on the road again within an hour 🤓 - cool! Only thing I didn't expect that I had to pay for is Canadian tax and duty $120 CAD on top of $100 USD for delivery.
Hello Ihor, we're thrilled to have you as a repeat customer! Thank you for choosing us and for sharing your positive experience. We apologize for the unexpected tax and duty charges. We appreciate your recommendation.
Very easy to install. No problems after installing it. If you need ant pcm this is the company to contact.
Hello Reita, we're thrilled to hear that your installation went smoothly! Thank you for your kind words and for choosing us for your PCM needs.
Is easy and fast to order, good value. Arrived in a few days. Working great.
Hi John, we're pleased to hear that you found our ordering process quick and easy! Thank you for choosing us.
From Canada
Got ripped off
Only 30 day return and
It took 3 weeks for getting it to me
And yes it works but
That didn't fox my problem
And you never answered me for
The return and im stuck with the 575$ bill.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Not my first pcm
From you and
Never had problems with the first one
So y have 100% trust in you.
Best product
Best prices
Best warranty.
Simple and easy with the
Vin number you cant go wrong.
Tanks again and
Everybody that i know
Knows you name now.
Still waiting for it to ship. My customer is not happy about how long it is taking
Computer was supposed to be programmed and shipped in couple days.took weeks to get the part account of programming
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I ordered an ECM for an '07 Frontier. It was the right one, easy swap and works perfectly. Would recommend.
Hello Eric, thank you for your feedback! We're here to assist you if you need any further assistance with your order.
I was trying to get my jeep fixed for like two months. Our last resort was the computer for the car. We were actually told by the dealership that it was basically time to get a new vehicle, and I actually think they gave us your information, (where to get the part), by mistake. Anyway, once we got your information I ordered the part, took it to the place that works on my cars, and the vehicle has been running ever since!
Good day Andy, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.
Customer service was spot on and the ECU worked as advertised. Great company!
Hi James, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Had a ECM programmed and after paying full price, wanted my core for future
Credit to the next ECM program and hopefully I don't need another one programmed. So why should I give you my core?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nathaniel, we're glad we could provide you with the solution you needed! Thank you for choosing Flagship One.