From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My 1996 Chevy C1500 pickup truck hasn't shifted this smoothly in a long time! Thanks for the great product.
Everything went very smoothly with the entire purchasing process. Part worked great and received in expected time frame. Shamia M. Was excellent to work with. She was accurate, concise and quick while assisting with the order by phone call. I will definitely be using Flagship One again in the future.
Hello Benjamin, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One and for your kind words about Shamia M.
After purchasing from flagship one and installing the new New part my 2012 Dodge avenger is back to normal and working better then ever! With no issues whatsoever.
I highly recommend this company.
Hello John, we're thrilled to hear that your Dodge Avenger is back to normal with our part! Thank you for your recommendation and for choosing Flagship One.
I tried a competitor and found a garbage product. Your product met all expectations
Hello Randal, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
Beflre purcjased tje new pcm tje truck wouñd crank and run. But, it wouñd go into reduced power mode. After repñacing tje pcm it wont fo anytjinh ive had two mechanics work on it. One repñaced everumytjing he cojñd come up with. The second one plugged his programmer in aand toñd me tje key is not programmed. No wouñdnit program it id the same key tjat previously cranked it. Also apparently it has hung tje tjrottñe body open ans fiññed tje oiñ witj gas had to flush it out and it has since done it again.i hope otjer people hsve better experiences tjan i have.because mine was notjknh but good money thrown after bad
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
Great response time, Unit was perfect! Recommend to anyone!
Ordered the cpu I needed online and the customer service rep stayed in contact with me throughout the process, ensuring that I knew, where my product was in the que to be programmed, then qc'd and when my CPU would arrive. Best part of my experience was easily my customer service rep..
Hello William, we're thrilled to hear that you're satisfied with our product and pricing! Thank you for recommending us.
The part has already failed. Would have to pay to remove part, then to install the replacement part.
Got the part it worked well but didn't deliver within the estimated timeframe.
Went smooth and the ECU works well. Highly recommend.
Hello Scott, we're glad to hear that your experience was smooth and that you're satisfied with our ECU! Thank you for your recommendation.
I have ordered from flagship twice and both times have had a good experience the most recent time i made a mistake with my vin number and they noticed it and were very helpful in getting me the correct ecm
Hi Scott, we're pleased to hear that you've had consistently good experiences with us! Thank you for your loyalty and for sharing your positive feedback.
Fast response and very reliable! They were very informative and accurate. I would definitely recommend and use again as needed
Hello Noel, we're delighted to hear that you found our service reliable and informative! Thank you for recommending us and for your kind words.
The last three ecm i purchased from flagship 1 all had to be sent back to be cloned, which cost me a lot of money and had customers upset
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Llego antes del tiempo y todo funciono perfectamente
¡Hola Marcelino, nos alegra saber que recibiste tu pedido antes de lo esperado y que todo funcionó perfectamente! ¡Gracias por elegirnos!
It took 3 mechanics to figure out the problem but once they did, you guys came thru with no more problems.
Hi Nathaniel, we're glad we could provide you with the solution you needed! Thank you for choosing Flagship One.
I got what I needed the first time. Product works great. I really wish they offered a core charge upfront. They only want to give you store credit for your next purchase. I hope I never have to buy another ecu
Hello Waylon, we're pleased to hear that you're satisfied with our product! Thank you for your suggestion, and we hope you won't need another ECU, but if you do, we'll be here to assist you.
Definitely plug and play computer. It worked great as soon as I plugged it in. I will not buy a used one no more I will buy it from you guys from flagship. I highly recommend you thank you very much.
Hi Jose, we're thrilled to hear that our computer worked seamlessly for you! Thank you for your recommendation and for choosing Flagship One.
Everything when well except that the delivery was much longer than I had been told by Flagship at the time I placed the order
Hello EL, we apologize for any inconvenience caused by the longer delivery time. Thank you for your feedback, and we'll strive to improve in this aspect.
Ok product, but took about 9 days to get here when your computer goes out in your vehicle waiting 9 days is kind of ridiculous
Flagship One team made it very easy. Great quality work. New ECM plugged in with no issues vehicle runs great.I will definitely use them again and definitely recommend them. Thank you guys at Flagship One!
Hello Mike, we're thrilled to hear that you had a great experience with us! Thank you for your kind words and for recommending us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawn, we're delighted to hear that our product improved the performance of your Chevy pickup! Thank you for choosing Flagship One and for your positive feedback.