From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Purchased a plug and play PCM, but didn't it didn't work. Customer service had me try a relearn for the Immobilizer key but it didn't work. Then they had me disconnect the battery for 45 minutes and try the relearn procedure and that didn't work. Then wanted me to run the engine so it could do a crankshaft relearn which is impossible to do if I can crank the engine. That was the last I heard from anyone from customer service. It has been more that 30 days with no resolution.
Ordering was a breeze, explanations were handled well be Sheila. Delivery was timely and as expected.
I was about a month after delivery having it installed and fixed all my issues but one. I still have no injector pulse. Obd 2 gives cam sensor code. I cannot read the 37 pin connector so it is sitting line at a repair facility for further diagnosis. I tried 2 different cam sensors and results are the same. Either cam sensor wiring or no signal from pcm I think
Awesome people to deal with. They tested my unit before it was sent out and it did not past the test. They had to obtain a new unit which took way longer than I expected And when they finally got it, they still had to flash it and test it so it took about 3 weeks for me to get my item. But it worked well and again... I must say. Awesome people to talk to and deal with.
Hello James, we appreciate your understanding and patience. We're glad we could resolve the issue for you and provide excellent service. Thank you for choosing Flagship One.
Paid for an ECU and was promised prompt delivery, after 2 weeks called several times and no response. Received an E Mail that said they had no cores and would reprogram ours. Sent it to i believe Florida and took a total of 4 weeks to get back. Needless to say the customer was not happy to wait 4 weeks for his vehicle. Also the first order included a ECU, and we had to send our ECU to get repaired. Shouldnt there be a discount for sending in our core?
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Last computer we ordered did not work, had issues, sent back and after about 2-3 weeks it was sent back and still had issues. Gave up and purchased from another vendor. All is good now, expensive lesson on my part.
Receive it on time and Had good Service with the company..
Hello Jeff, we're glad to hear that you had a positive experience with us! Thank you for choosing Flagship One and for your kind words.
-Hard to understand customer service reps
-refused to give the wholesale pricing I was promised after ordering 3 ECM's, constant inability to pull up my wholesale account or account history
-CONSTANT lack of communication, last ECM took over 2.5 WEEKS to get, over promised and under delivered
-Shipping label created 2 weeks before being shipped, no tracking number, called multiple times and got multiple different ETA's, lots of "Um and I don't know" responses
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
THESE GUYS ARE TOP NOTCH AND QUICK WITH REPAIRS, ANSWERED ALL QUESTIONS AND EVEN ASSISTED IN A PROGRAMING ADDITION AFTER REPAIRS WERE MADE
Good day Anthony, we're thrilled to hear that you're satisfied with our service! Thank you for choosing Flagship One for your repairs and for your kind words.
Plug & Play took me 5 minutes to swap out, started up, cleared the codes, works perfectly
Hello Kenneth, we're thrilled to hear that our product solved your problems! Thank you for choosing Flagship One for your automotive needs.
I called and placed the order and the person on the phone was very helpful. I received it in a timely manner. Once it was installed, I had a locksmith reprogram the PCM and the keys. It is working fine.
Computer was program perfect did have any difficulties
Hello Wendell, we're glad to hear that you had a smooth experience with us! Thank you for choosing Flagship One and for your positive feedback.
Easy to order pcm, arrived quickly and way cheaper than dealership.
Hello Audra, we're pleased to hear that you found our service convenient and cost-effective! Thank you for choosing Flagship One.
Ryann was very Helpful! He called to make sure everything was ok after I received it and put the Computer on my 2001 Jeep Cherokee. It definitely fixes the problem I was having with it stalling out. I highly recommend Flagship to Everyone! This is the third time I have bought from them!
Good day Thomas, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.
Took almost a month from the time I paid until I got my part. Thats a long time to be without your vehicle.
Estoy en prueba de mi pieza. Ha funcionado bien. Hasta el momento han sido muy responsables y comunicativos.
Hola Harry, nos complace saber que estás satisfecho con nuestro servicio y nuestra comunicación. Gracias por elegir a Flagship One.
The part came on time and worked correctly as it should
Hello Beyer's, we're glad to hear that the part arrived on time and worked correctly! Thank you for choosing Flagship One.
Was to weeks later and received the package 📦 and was updated by email and told part was on the way after I called and next day it was delivered wonderful service!👍
Hello Gus, we're thrilled to hear that you had a positive experience with us! Thank you for choosing Flagship One and for your kind words.
Al tratar de programar mi llave el scanner no reconocio la computadora, yo le envie la computadora a ustedes con el code de la que tiene mi veiculo para que la programasen con la original, pero al dia de hoy no he recibido respuesta de ustedes.
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Gave me instructions on how to program my computer. I had no problems I would definitely recommend them
Good day Tameka, we're glad we could assist you with programming your computer. Thank you for recommending us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.