From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had communication codes did some research and some hands on diag on the PCM and found out it was bad I found flagship with a n online search gave them the Vin number of my vehicle. They programmed a PCM got it in the mail, a couple weeks later, plugged it in, besides having to relearn my throttle position sensor everything worked as should very pleased and happy with the outcome.
Hello Edward, we're delighted to hear that everything worked out well for you! Thank you for choosing us for your PCM needs.
They had the correct version module for my 1994 F250 5.8L. And was plug and play. Solved the Hard Shifting problem.
Greetings Dennis, we're glad we could help solve your shifting problem. Thank you for choosing us for your module needs.
I was very happy with it worked great took care of the problem thank you
Hello George, we're pleased to hear that our product solved your problem. Thank you for your feedback!
Flagship One is very customer oriented and made our purchase very comfortable. We were kept up to date on the order status throughout. The ECU needed specific programming for our vehicle and it was done perfectly. It's running better than ever now!
Thanks Flagship One.
Good day Greg, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Hello M, thank you for trusting us! We're glad we could exceed your expectations.
I have contacted Flagship One Inc, with a problem with their Engine Control Module, they sent me a RMA request which I think was asking me what was wrong, describe it, guess what is wrong, and how should it work... I have not been contacted from them since filling out this RMA request nor has any technical person called or emailed me. I do not know if they are sending another module or if they want the one they sent me to be mailed back in. The person I talked with was of some Asian area and her speaking with me was at best hard to understand, so maybe she said something that I could not understand. Waiting for someone to call or email...
Always kept me updated with the part I order and got it before the time expected,I will gladly order more parts when need it, thank you.
Good day Martin, we're glad to hear that you had a positive experience with us! Thank you for your feedback and for being a loyal customer.
Effortless!
I found the part and then used the chat to verify some questions and details of the purchased item. The gentleman who assisted me in the chat was very quick to respond and had all the answers I needed. I would strongly recommend Flagship One.
Hello Shanon, we're thrilled to hear that you had an effortless experience with us! Thank you for recommending Flagship One.
There customer service is awesome and they are very good about updating you on your order but when I purchased my pcm they were under staffed and it took a good 3 to 4 weeks to even ship my and receive my pcm. Not there fault completely but it was a bit of a long time to wait for a pcm. Having said all that I would buy from them again.
Simply amazing. Great price and quality but also very timely. I'll definitely recommend to everyone!
Hello Christopher, we're thrilled to hear that you found our service amazing! Thank you for recommending us.
It was effortless, the review is more hassle. All good
Hello Michelle, we're glad you found it effortless! Thank you for your feedback.
Everything were just like you guys said it would! Flagship is the best. Thank you so much.
Good day Ronald, we're thrilled to hear that everything met your expectations! Thank you for choosing us.
Ordering was fine the ECM works great. What didn't like is I had to call multi time to find out were my part was and it took nearly 3 weeks to get it.
Web site is not accurate//upto date with correct pricing. After bringing it to their attention they indicated they would fix it and appreciated the feedback. I've ordered the part I needed and hopefully everything will go well. Update. Received part but unfortunately it did not resolve my problem. Turned out to be Tipm. I was able to return item for a full refund minus the programing fee no. That's customer service.I recommend Flagship1 without question
Greetings William, we appreciate your feedback and apologize for any inconvenience caused. We're glad we could assist with the return process. Thank you for your understanding and for recommending us.
Web site is not accurate//upto date with correct pricing. After bringing it to their attention they indicated they would fix it and appreciated the feedback. I've ordered the part I needed and hopefully everything will go well
I was a little skeptical at first because of mixed reviews, but Flagship came through. There was a delay from the supplier so my part was on back order about 30 extra days. The Accounts Manager, Princess C. Got involved and another person, Vance A. Kept me in the loop with periodic messages. When the part arrived…it was tripled package and worked as promised. All in all I was very satisfied.
Good day Alex, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.
I ordered a PCM with Key, but received it without. And the order was eventually shipped much later than was projected. I was reimbursed the difference, but overall not a great experience.
I almost ordered the wrong part. Thanks to the web chat, i got the right part to order. Pricy, but good service.
Spoke with Christine B trying to figure out how to relearn my key because the instructions was not correct and she ignored me and wouldn't answer. I even tried to call her number. I would not recommend this company. I am now out $ 184.00
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I bought a computer for my Jeep Grand Cherokee Limited I6 4.0L 4X2
Wow fixed all the stalling and rough idle issues for me.
Thank you for doing quality work and fast/well packaged shipping.
Good day Olegario, we're pleased to hear that our product solved your issues! Thank you for your feedback.
I haven't been able to program the keys yet. I ordered the new CPU for a 2005 Ford Fusion and when I put in the part number it shows on the reader as a 08/09 with a 4 cylinder and I have a V6
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Tameka, we're glad we could assist you with programming your computer. Thank you for recommending us!