From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was a little skeptical at first because of mixed reviews, but Flagship came through. There was a delay from the supplier so my part was on back order about 30 extra days. The Accounts Manager, Princess C. Got involved and another person, Vance A. Kept me in the loop with periodic messages. When the part arrived…it was tripled package and worked as promised. All in all I was very satisfied.
I ordered a PCM with Key, but received it without. And the order was eventually shipped much later than was projected. I was reimbursed the difference, but overall not a great experience.
I almost ordered the wrong part. Thanks to the web chat, i got the right part to order. Pricy, but good service.
Spoke with Christine B trying to figure out how to relearn my key because the instructions was not correct and she ignored me and wouldn't answer. I even tried to call her number. I would not recommend this company. I am now out $ 184.00
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I bought a computer for my Jeep Grand Cherokee Limited I6 4.0L 4X2
Wow fixed all the stalling and rough idle issues for me.
Thank you for doing quality work and fast/well packaged shipping.
Good day Olegario, we're pleased to hear that our product solved your issues! Thank you for your feedback.
I haven't been able to program the keys yet. I ordered the new CPU for a 2005 Ford Fusion and when I put in the part number it shows on the reader as a 08/09 with a 4 cylinder and I have a V6
They were very friendly and kept me updated every step of the way and told me what I could expect and sent reminders about activating my warranty
Hello Jeff, we're glad you had a positive experience with us! Thank you for choosing Flagship One.
It took over 3 weeks to get my unit. It's not what's advertised. After I installed, it worked great.
Ecm did not work had to put the original back in after which the car started.
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
My personal experience is very nice becasuse all the time the personal was very efficient.very kind,,the order arrived in good condition and on time,
Good day Veronica, we're pleased to hear that you had a nice experience with us! Thank you for your feedback and for choosing Flagship One.
Easy to purchase, pay for and receive. Part was sent in timely manner. Updates along the way.was programmed and plug and play.
Hello Scott, we're glad you found our service convenient! Thank you for choosing us for your part needs.
Delivery was late, pcm was not programmed. Completed the process elsewhere
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Computer didn't work in the car, bad computers
They didn't program right
Hello Jym, we apologize for the inconvenience. Please reach out to us so we can assist you further.
Ordered part and received confirmation and shipping communications fast. Gave all the info I would need for security key reprogramming. Part arrived on just a couple of days and worked perfect
We're honored by your trust in our company – thank you for the 5 stars William!
Was recommended by a friend. Price was great. I understand being busy and causing a delay in shipment. Communication was best I have ever seen. Plug it in. Jeep ran like it used to. Smooth as silk.
YOUR BUSINESS CAME HIGHLY RECOMMENED BY MANY OF MY JEEP FRIENDS
Computer works great. Truck finally starts and runs. Thank you!
Your acknowledgment of our efforts and online ordering system is truly appreciated Barry– thank you!
Easy to Navigate and Order. Free Shipping. Helpful staff.
Your acknowledgment of our efforts and online ordering system is truly appreciated Andre– thank you!
So far everything has been easy and quick. Support team is working with me to solve my issue super team.
We appreciate your acknowledgment of our online ordering system – glad it made your experience seamless William! Thank you!
Still had keys programed in it. Was not updated. I spent a nother 125.00 to get it programed. Very pissed and disapointed.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I bought a new computer for my truck, installed it and the truck wouldn't start, put the old one back in and it fired right up. Called you guys and was told I needed to do some key process that would initialize the new computer, they said they would send it to my email, it has been days and no email...gonna call again next week to see what's up. But thus far bought a new computer, it didn't work, and I don't have the key initialization thing for it.
My order was Delivered right on time And it works like a charm I recommend this Company
To every one that has problems with their ECM Keep up the good worh!
Thank you for taking the time to share your satisfaction with our services Sergio!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Alex, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.