From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good stuff... it would be great if it would have gotten here quicker
As described and works perfect so far. I appreciate the updates on shipment and the initial help when we called to order. Everyone was very helpful.
Your trust and satisfaction are our greatest rewards Karen – thank you for the 5-star review!
Being a first-time shopper, I was skeptical. But, I found Flagship 1 to be highly interactive, and they kept me up to date on my order.
Hi Warren, we're thrilled to know that you're satisfied with our product. Thank you for your purchase, and have a wonderful day.
I ordered a PCM for my 2005 Thunderbird, company kept me informed as to the progress. The new computer works great, car is finally on the road again after being down for 7 months.
Your satisfaction and trust are our top priorities – thank you for the glowing review Donald!
من خلال تجربتي أنصحك اخي العزيز بالشراء منهم وبقوة وذلك لمصداقية الموقع والعاملين فيه وجودة منتجاتهم وبرامجهم المطابقة للمعايير الدولية
مرحبًا، شكرًا جزيلاً لك على ثقتك في شركة Flagship One Inc. ونتطلع إلى القيام بمزيد من الأعمال معك!
They had to remake it at least once, it would not pass your QC department. But when I received it plugged it in and on my way.
I purchased a ecm that fixed one of my issues but caused another
Delivered when stated
Item worked as it should
Happy with service
Your trust and satisfaction are our greatest rewards George – thank you for the 5-star review!
I purchased a computer and paid to get it put in and it wasn't programmed right so couldn't use it,I reached out to customer service and Stull haven't heard anything back yet been one week
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I ordered a plug and play PCM for a Dodge pickup. It was delivered quickly and I had no issues with it. I will definitely deal with you guys again.
Hi there Dave! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance.
Missing the clamp spots to hold in wiring need to reorder but no one has responded or reached out.
Everything worked great. Thank you for all your help
Hi Bill, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I ordered a computer to be programed for an 08 6.4l diesel truck. Recieved it quickly and it works perfectly.
Your trust and support drive us to continually improve – thank you for the 5 stars David!
Everything went smoothly received part back quickly
Hi Charmaine, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
My Civic has been running good since I received the ECU. I would definitely recommend.
Hello Edward, we're delighted to hear that everything worked out well for you! Thank you for choosing us for your PCM needs.
They were quick on getting my part,gave them
My Vin number and it wasn't long, car doing
Good, I would recommend them.
Thank you for your trust and for recognizing our efforts with a 5-star rating Oscar.
Called and bought a computer. After three weeks still no delivery date. After calling we decided to send you ours for repairs. Got it back and had problems right away. Sent back to you. Came back again with problems. I believe we sent it back a third time and got it back with problems. Now we have had customers car for 4 to 5 months and still no fix. At this point I called and ordered another computer from you. When we received it had problems right away. Called dealer and dealer computer was no longer on back order. Ordered a computer from dealer and everything is fine. I now have a $1400 computer that I cant use. I lost about $1700 in repairs and the computer I have on hand,not including all the time diagnosing each computer to make sure I was right.
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Good fast service. Worked like a charm! No hassles
Thank you for your trust and for recognizing our efforts with a 5-star rating Leeland.
Your unit was exactly what I needed to save me from further unnecessary expenses and frustration. Thank you for the fix I needed.
Hi Emmanuel. Glad to know about your positive experience with us. Thank you for trusting Flagship One Inc.
She did great work. She kept me updated through the entire process. I am extremely happy.
Your trust in our company is what keeps us motivated Vance – thank you for the 5-star rating!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Jerry! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance.