From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
None confrontational!
None confrontational!
None confrontational!
OK took awhile to get the ball rollin.waited awhile to get when I called to check still on process. Computer is working g fine so far. Good price.
There was a but of a delay where my ecu was misplaced. They were upfront about the issue, and eventually found my ecu, sent me the original and the new one, and it works perfectly. I would use them again!
Thank you for taking the time to share your experience with us and awarding us with 5 stars Darren! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Long lead time but it works thanks for the service
Your time and feedback are incredibly valuable to us Don – thank you for the 5-star review!
Was plug and play and relearning the keys took some time but the instructions were easy t follow
Hi John! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us, and we're looking forward to serving you again soon!
Part arrived. Form, fit, and function were perfect for my application. ECU has been installed for about 6 months with no issues
Your trust and support drive us to continually improve Aaron– thank you for the 5 stars!
I needed a computer module. Flagship One obtained the model needed and, after about a month, sent it to me. It works fine.
Great experience with flagship 1 customer service was knowledgeable patient and answered all questions and they constantly contacted me through email to let me know where my part was recommend them to everybody
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!
Yes I've received my order, but I still have the same ecm code 😐
Hi Jason, sorry to hear about that. Please reach out to us so we can provide assistance. Thank you!
Everything went as planned and part arrived in time and part fixed vehicle.
Hello Tommy, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Works great. Started on the first try. Item is packed very well. No issues to date. Saved me thousands of dollars by avoiding the dealership.
Appreciate your purchase and feedback Chloe! If you need assistance, reach out.
Fast and correct. No issues with the process of ordering
Good day Alex, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.
Good experience would most likely would order from them again.
Appreciate your purchase and feedback Lacy! If you need assistance, reach out.
My product took a little longer to get to me then it was supposed to but overall it's a great product programmed to a specific VIN number plug and Play truck fired up first hit super satisfied thanks Chris D
Hello Chris! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
I ordered a pcm for my 2012 Acadia. I was at my last straw in solving erroneous messages being displayed. Product arrived quickly with clear instructions. Problem solved, very satisfied with results and with price.
Thank you for taking the time to share your experience with us and awarding us with 5 stars John! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Received the package pretty quick and working good so far 👍.
Your trust in us means the world Terry! Thank you for the 5-star review.
Worked like a charm! Jeep wrangler 2009 jku
Was sceptical, computer worked but didn't fix the issue I was having so it wasn't the computer after all but it's ok.
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Stephanie.
Return policy
Percentage, it's too high. You might as well keep the product a resale yourself. Should I say restocking fee?
Quick delivery and worked right away. Had correct ECU in stock
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!