From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've ordered 2 ECM's from flagship and both worked. They solved the issues I was having with the vehicles. Thank you very much!
By the way I need to send in the original ECM's for further credits toward my next purchase, Please advise.
Great parts, quick response, and great price I would recommend you guys to anyone
Your trust and support drive us to continually improve – thank you for the 5 stars David!
Computer took forever to get,didn't work
Needed a dealer to program. Companies a scam 3rd time I bought a computer from here to have to have programmed not 1 time has one worked a dealership always has to program their computer's
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
It took awhile for it,but arrived in good shape and works.
I have dealt with flagship one for years. Purchased many modules and of all the items only had ECM that the key would not relearn. But the last ECM I purchased was supposed to arrive in 5-7 days. After receiving email saying there was an issue and there was little to no communication from them. I had to initiate any communication and was left in the dark. Finally without any shipping detail unit arrived and worked perfectly. Keys programmed normally and no issues other than it took 2 months to get my ECM which customer was not happy over. After many years of purchases this was my only bad experience and I am understanding of issues with module repairs. They found the issue during their excellent testing process and didn't send a faulty unit. Great company to deal with. Everyone has a bad situation and I'll continue to buy from them. Wish they would have communicated better during issue but things happen. All in all great company!
Hello there! Thank you for your sharing about your experience with us. We are so sorry to hear about this. Your experience really matters to us and we are going to improve our services. Please let us know if you have any questions. Take care!
I am happy with my purchase experience with Flagship One Inc, the customer service was good and helpful, the price, the delivery and instructions on how to install the new product was easy to follow and after that I am happy to finally fix the problem I had with my Toyota Corolla 2010. Thanks and definitely will recommend it.
Thanks for sharing about your experience with Edwin and we are so happy that it was positive. If there are any questions just let us know so we can assist. Thank
Everything was perfect. Good experience and overall great 👍
Hi Armando, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I had ordered a pcm from car computer exchange which i had to send back due to it not being the right one. Went through it with them for months decided to use flagship one and unsurprisingly my new pcm came before my refund. You can trust Flagship1 to get the right part to you in the time promised!
Hello Joel, we're delighted to hear that you're very happy with your new ECM. Thank you for choosing Flagship One.
Great personnel. Very helpful and knowledgeable. Ordering very easy. Perfect fit and is working exceptional.
Your feedback and trust are invaluable to us – thank you for the 5-star rating Kevin!
The computer for my 2015 fiat has been working without flaw. As soon as I connected it, my Fiat statred right up, drove it on the expressway with out any issues. My hats off to all the staff of Flagship.
Appreciate your purchase and feedback Marco! If you need assistance, reach out.
Excellent service, quick response and updates and very helpful
Hello Glenn! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Kind of a tough subject as the jeep I purchased it for took a dive and it needs a new engine. But it went in without issues and worked great until 2 weeks later when the engine died.
Hello Diana! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Fast and easy transaction. Got what I needed to get my Tahoe running again. Cost was perfect and didn't have to take it in to have it done.
Your trust in our company is what keeps us motivated Dana – thank you for the 5-star rating!
Worked as expected after install. Had difficulty getting plugs to cam over when installing.
Your time and feedback are incredibly valuable to us Wayne – thank you for the 5-star review!
Aly M great job fixed the issue. Plug and play off to the races.
We're delighted to have earned your trust and satisfaction Alan. Thank you!
I asked about rebuilding my ECM and was told that you don't do that. Then after spending 1100 bucks buying your I get a message about getting credit for sending in my old ECM so you can repair and re sell it.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
The order part was successful and my town and county van is running, One happy customer
Your trust in our company is what keeps us motivated Angelica – thank you for the 5-star rating!
Smooth and no problems at all excellent experience
Thank you for taking the time to share your experience with us and awarding us with 5 stars Mark! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Great customer service, fast response, Excellent products, thanks for you hard work.
J&R Automotive.
Thank you for taking the time to share your experience with us and awarding us with 5 stars Jacob! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
None confrontational!
None confrontational!
None confrontational!
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Gregory! Your feedback is greatly appreciated, and we're thrilled to hear that you were happy with our service. Thank you for the 5-star rating!