From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I call Flagship to if they had a PCM for my Chrysler T&C and they did, the sale representative was very helpful and with placing the order, she explain the process to me, I received regular update for the order and when it was ship, I got it two days early, put it in and everything worked great car runs like new. I want to thank them for a good job.
I have them my vin and mikes over the phone and they sent me a computer that was already programmed to my key started up first crank and everything worked great from then on. The computer came a few days early also. 5 stars for sure.
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Very efficient and helpful stuff who are knowledgeable and responded on a very timely manner.
Your feedback and trust are invaluable to us – thank you for the 5-star rating Kevin!
Since installing the ECU my Jeep is getting 10mpg. Previously 15mpg on a bad day.
I don't know what it was programmed for but this year Jeep is supposed to get 15mpg city, 19mpg highway.
What did you sell me
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Me entregaron mi paquete antes de lo esperado exelente calidad 100% recomendado
Hi Daniel, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
The CPU for my 1993 Ford Taurus was programmed perfect. Put it in and started right up and no problems.
Good day Jay, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
As advertised,plugged in and car started right up.
Your feedback and trust are invaluable to us – thank you for the 5-star rating Sean!
My order was on time. The PCM Engine Computer I order work great for my 2003 GMC Yukon with the programming instruction made it very easy to program.
Thank you for your trust and for recognizing our efforts with a 5-star rating Anqun.
I was looking into purchasing an ECM for my Kia Forte. Found what I needed and ordered it. Since I had not heard of Flagship, I did some digging into reviews. I didn't see a lot of good and was having second thoughts. I contacted Flagship and spoke with Ronnel about my concerns. She listened to my concerns and eased my mind, reminding me about their return policy. My concerns eased, I continued with my order. When I received the ECM, I installed and tested my vehicle. It was not the issue I was having with the car. I spoke with Geraldine about getting a Return Authorization. She was very helpful with what I needed to do and the amount that I would be refunded. I shipped the ECM back and was refunded in a very timely manner. Thanks to both of you at Flagship One!
Was assured by Flagship that the TCU would be programmed for my vehicle based on the VIN#. IT WAS NOT. Giant waste of time an money.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Computer replacement fixed the issue I was having. Took a little bit to get the key relearn but eventually got it to work. No issues afterwards.
I was very impressed with the service by your company. I wish other companies would take a similar approach to providing follow up to their sales to make sure customers receive shipped products. ECM I ordered was well packaged, looked like a new one and was delivered before I expected it would. Thks
Very good communication, very kind when speaking, fast shipping and above all very good piece, thank you
You did a very nice job getting my ecm for me thank you very much working good
Hi Eric, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
DELIVERY OF MODULE TOOK LONGER THAN EXPECTED, BUT I'M GLAD WE WERE ABLE TO FIND ANOTHER OPTION SINCE THE OE PART HAD AVAILABILITY ISSUES THROUGH THE USUAL MEANS.
Very dissatisfied took forever for me to get the ecm for my car. Then get it and it's not programmed and not working for my car
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
The part ordered worked perfectly. I would order from company again.
The part i need works great.! Couldnt have done it without you guys.
Hi Eric, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
ORDERED ECM AND A COUPLE OF DAYS LATER TRUCK WAS UP AND RUNNING LIKE NEW. VERY EASY GOING TRANSACTION AND GREAT FOLLOW UP FROM FLAGSHIP. GREAT COMPANY, THANK YOU!
Hello Mario, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Most dissatisfied dew to the length of time it took to receive my part. I was told it would take 5 to 7 business days, it took 20 days. The customer service was less than helpful to say the least. It lasted almost to the point I had to threaten to cancel order before action was put in motion,and still had to wait 3 more business days. Order was placed on the 3rd of the month,received on the 21st.that's just too much time just to save a few dollars,I could have went to a local parts store and paid more with more satisfaction.i
Hello, we are so sorry that programming took 20 days. We wanted to make sure that your order would work before it reach you. This is not the experience that we want you to have and we assure you that we are working our best to avoid any delays. If you have any concerns with your unit please reach out to us. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Horace, thank you so much for trusting Flagship One Inc. Let us know if you have any questions.