From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Once ordered, it seemed to take a long time for the company to program the module and get it in the mail to my residence. Once it did ship, the shipping was quite fast. When I received the unit, it looked like it was taken from a junk yard, "Pull a Part" and sold as a refurbished module. It was cleaned, but you could tell it was an old unit.
Anyway, I took the module to my mechanic who has the system necessary to program the module in accordance with the key security system of my vehicle and the module failed to recognize the security key on several attempts.
Ended up purchasing a new module with the OEM specifications which only took them half a day to program. I finally have my truck back after two weeks of waiting.
Shipping was fast, my new ECU showed up early and was properly programmed for my car and exactly as they told me, I needed a mobile lock smith to come program the keys again and now I'm back on the road! Super happy, thanks all.
Exactly what it says that it was and programmed to my vehicle.
Hello Frankie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Totally as advertised. Professionally done with great communication and rapid shipping.
Thanks for sharing about your experience with us Dave and we are so happy that it was positive. If there are any questions just let us know so we can assist. Thank
So far so good all is well. Perfect fit key fabs lock and unlock doors still work perfect thank you.
Hi there Walter! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Excellent Service! I will use your services in the future. I am very pleased with my item that I purchased from you guys.Thanks.
Hello Frankie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
They sell products that are used they sell as new. Nothing works. Purchased 2 ecms both were bad. They want you to keep sending them back at your expense. Never made things right they just do not respond. Bad business
Hello, thank you for taking the time to write a feedback. We are so sorry that we did not meet your expectations. Please send us an email so we can take a look into this and improve our services. Thank you.
Great product, was a little hesitant at first, but I'm glad I went with them. Great communication, awesome job on packaging, and great communication from the team after the purchase. Very pleased
Hello Yogi! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
It had an intermittent starting install, and now it has a no start at all
Installed new ECM. Didn't start. Looked up why and found key needed to be programmed. Called a locksmith and they programmed my key. But ECM was not programmed to other modules in my truck. Won't shift out of second gear. Service light on. Engine light on. All codes point to module communication issues.
Thank you for your feedback. We apologize for the inconvenience you've experienced. It seems there was a miscommunication regarding the ECM installation process. We value your input and are committed to resolving this issue for you. Please contact us at admin@fs1inc.com so we can discuss this. We appreciate your feedback as it helps us improve. Thank you.
I had no problem with them except that the order took about a month
Hi Remberto, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Everything works fine and thanks again I will use this site if I have too again.
Good day Kelsey, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
The process was very good. I have not yet installed the computer in the vehicle. But expect everything to work as planned.
Hi there Melissa! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
The dealer couldn't help me because they don't do aftermarket parts. I searched the Internet and Flagship One came up. Like most, I was first skeptical. But the reviews helped out. Flagship One sent me my PCM for my 2006 Chrysler 300C and when I installed and started the car up, all my problems were in the past. It may seem like you are waiting for a long time for the part to arrive but don't fear. Let Flagship One do what it needs to do to get your product ready. You can relax their staff stays in touch with you via email or text for updates.
I'm a Believer
Thank you for taking the time to share your experience with us and awarding us with 5 stars Rodney! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Great, was packaged very well time was a little slow but they kept me up to date
You do a great job and are pretty darn fast for the circumstances we are dealing with.
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Sage.
It has been a great experience so far. Computer showed up in a reasonable time and functioned as it should. I would definitely recommend and use them again.
Hi Del, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
RECIEVED A FAULTY PCM THAT WAS NOT PROGRAMMED CORRECTLY. INSTANT CODES FOR PCM CORRUPTED AFTERPROPER INSTALLATION. WAITING FOR A RESPONSE EMAIL ABOUT HOW TO RETURN THE ITEM.
Hi. We apologize for the issues you have encountered with your PCM. Our team is going to review your case so please reach us at admin@fs1inc.com. We will also get back to you with the return instructions as soon as possible. Your satisfaction is out priority, and we are committed to making this right. Thank you.
My order came in earlier than expected installation went smooth but I have more problems than what I thought and you are helping me solve that
Made it easy to find the right part. Took longer than expected to be shipped but completely understand when things get busy. They did reach out to let us know the delay which was appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Scott.