From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my third order with Flagship I would trust no one else for this. I've always been extremely satisfied with the systems. So far I've never had an issue with them after installation. My only concern is the amount of time it sometimes takes to receive. But I understand shipping can be an issue.
This company is on it! I sent the wrong part number in with the vin number and they caught it immediately! Saved my company time and money! Thank you!
They kept in contact with me via email, that they received my order, that there pulling it, that there programming it, and that there shipping it. Came in 5 days works great
Pain free transaction. They did what they said they would do. Kept me informed. Got me part, put it in, truck started right up. I highly recommend these guys and girls. Top level.
Ordered a "new" ECU for my son's car. A few days after it arrived, I went to install it. However, it did not work. I put the old one back in and requested a refund. Never got a refund and never heard from anyone at Flagship. Lost $200. I would not trust this company.
Item is damaged from shipment. Screw is broken off inside of plug
Overall good experience with flagship, Ben helped expedite my part to get me back up and running.
So far everything is great. Have a few codes from yeah, the exhaust system. But it runs great plug and play. I'm so excited. I was almost, I'm scared, too. I turned the Ignition swits from my last experiences of 2 other companies and 2 other computers. This one turned the key and it fired instantly. Thank you. I will be using you more on other jobs. Finally, I found a company with integrity!
FlagShip1 is hands down the best company I have every had the pleasure of doing business with when it comes to vehicle specific electrical components. They check and double check to make sure VIN numbers are correct so that I receive the correct module for the vehicle. The programming is top notch which not only saves me valuable time as a technician because I don't have to spend extra time programming units but also my customers time and money. The fact that this company has case managers who will call and confirm that I received my invoice for payment, keeps me updated on the programming process, and confirms that I received my unit undamaged is 100% how business should be done. They also make sure to send any information for the specific vehicle is a PATS system needs to be done with step by step instructions. Placing orders is a breeze also. You can actually talk to a real person if you place an order online or by phone.
Super quick and easy to find and order the products that I need every time!
Seems to be adjusting correctly now. Didnt get check engine lights with my old one, but it was 20 years old and off somewhere in the fuel, air, spark ratios. Now its smoother on shifting and engine vibration so Im pretty happy with it so far. Definitely beats paying 800+ at the dealership...
Turns out I did not need it, but went ahead and installed it and it works perfectly so I have the original as a spare now. Was shipped quickly within the stated timeframe and very well packaged.
I replaced my ECU in my impala. It needed to be done. The price was right! Plus I was able to do everything myself. I even reprogrammed my keys with no problems. The smoothest work on my car to date.
Arrived on time, it was already programmed to my car, very satisfied with the ecm, plug and play my car started right up.
Easy to buy but i need to return it because it didn't work for me
Ordered a PCM and it was exactly what I ordered. It arrived exactly when it was supposed to. Very happy with my purchase.
I loved the great communication they had all the way. The computer was packaged with care and it worked!
I install the computer and the car started right away. Great job!
Working on a replacement with their staff. I will follow up later with results.
It was so easy to order and Reading about a lifetime warranty is help full. The only thing was that it wasn't ready to shop as it had to be programmed. That took several days. Then when it wasn't ready to finally ship. When it arrived we replaced it and the car started as smooth as a whistle.
Customer Service was very helpful. Easy to search bin VIN #.
After receiving the ecu and installing it, the van would not start. Called the company and told me that in their web site somewhere it states that I would have to buy 2 new chip keys and have them programmed. When I ordered it I should have been told this on my invoice so I could have been prepared for it. It was a Saturday, and I had to call a locksmith and pay $350.00 to have keys made and reprogrammed. I quoted my customer the price without this extra cost. Not only that but now it has a P1639-00 code that I can't clear. It says there is a corrupt programming, and I need to have it reprogrammed again. The customer has 7 kids and needs this van. I had to let them take it and not get paid until I find someone to reprogram it. I also wrote to the company and told them what happened on Sunday and it is Tuesday night and still no response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members