Fruugo

Do not buy from this company.
They lost my order, then said I gave an incorrect address for my delivery, which was not true. Then they said it would take 14 days for delivery. It took 1 month dealing with them for an order that never arrived. Which now I urgently need for my event and I shall not have any lights! A waist of time!

Order something on their website and found out after order that the total price is different than what presented. On tot of that I payed VAT for the product and also had to pay it again on delivery (ordered from Romania). Support is inexistent, they let you complain on the product and burry that down deep so you won't be able to track or hear from them anymore.

WARNING, do NOT purchase from this company!
Not even worth one star! I purchased "Rebright" eyedrops from them and received a nock-off, fake product from China. No instructions, no ingredient list.
It severely burned my eyes when I put a drop in. Dangerous!

They claim they delivered a small package at 9:06 pm. Who delivers at that hour? They can't produce a picture of it delivered. Then they said it was delivered at 4:06 pm. They won't refund my money or provide a replacement. Just try reasoning with Chinese people who don't understand English. I'll never buy anything from these crooks again.

I ordered some items through Fruugo and the delivery was supposed to be at the end of November 2023.
When I try to enquire various times on the Fruugo website on the delivery it comes up an error.
No contact details...nothing just nothing
When I track it stays on Parcel at Sorting Centre.
Don't ever use this site as they are nothing but scamsters

Before you buy. If the item is getting posted from China be aware you will have to pay for return. There is a really good chance the product is of poor quality. Fruugo is just a uk broker. They do not sell or take responsibility of product. Its down to customer. You'd be better of buying from Amazon or EBay as there is a little customer protection with free return, NOT with Fruugo. You'd be surprised how much it costs to return items and realise you have wasted your money. From personal exp, the quality of product is rubbish and Fruugo UK dont have anything to do with the sellers from identifying they are selling quality items. Its only natural to think that if you spend a reasonable amount you'd get a quality item. This ISNT the case.

I ordered an Item on Fruugo platform in July and paid for it. Was advised in August that the item is no longer available and that I would be refunded. As of 13/10 2023 I have not received a refund. Much correspondence between myself and Fruugo later they insist that the refund has been done and place the onus on me to trace it. Nedbank says there's no way they can trace it and I'm left R1200 short. Fruugo is useless.

I made my order on the 20th of September 2021 and today, after one month, they send me this message:

Hi there-
I did get your tracking pulled up, I do see that it is currently with Customs. At this time we do recommend reaching out to your local customs office for further information on when your parcel will be delivered.

STAY away from this website. It is a scam.
Bought a relatively cheap product to test them (8 u$) and the item never arrived.
I got a fake DHL tracking number. I thought at the beginning that it didn't exist cause it wasn't sent yet. But no, it never existed because they never sent the product.
When contacting them they send you messages in your native language that are auto generated.
Never got a refund, never got the product.
BE AWARE!

I ordered a butane gas lighter in September from these thieving animals & can't get any answers where it is.
The tracking no. That I was given is a fake to make it look like they care, save your hard earned money and
Buy from Amazon at least you get your purchase each time every time and on time. I hope you choke on MY MONEY!

I placed an order and received an awful imitation of a famous brand which was advertised in the picture on their website. It's so frustrating because if I want to send it back it will cost me half of what I paid for the item! But the worst part is the customer service is absolutely inexistent. I've sent pictures 3 times but no answers at all. I don't normally leave reviews, good or bad, but I really wish they could close down and stop scamming people!

Hey there! If you are a customer and you wanna purchase from Fruugo I wanna warn you NOT TO!
I purchased something valuable of 100$ and they don't care about my complain that I wanna return it! There is no proper customer service care! Only a robot is answering the our emails every 3 days with the same answer as what they sent previousely and no refunds or return has happened! I strongly discourage you from shopping from Fruugo :(( (

Never buy from Fruugo, you do not get your order even when the retailer says it was shipped with bogus tracking numbers. Fruugo is never available to contact, no information to contact them, stay away from Fruugo

Fruugo isn't the issue the issue is the misleading products and sellers they represent. I got charged €149 for a seat cushion which was supposed to come with the swinging chair as it shows in the picture on its site. All that came was a plastic cushion and I'm the loss of €149 absolute scam! Don't buy from here.

Bought a wooden sun glasses box and wasn't at all what it supposed to be...(completely different from the picture and from material description).
There was no wood at all in the item, it came from China and the quality was disastrous!
Wrote to get my money back some months ago and stil no one has replied to my mail.
Definitely first and last time with this terrible company.

This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive
This site is a scam. Goods don't arrive

Terrible, scam, avoid at all cost. Complete fraud. They took my money and said the delivery would be with me by December 14th. Now January 20th, no delivery, no response from support team, and a fake tracking number that doesn't work.

Fruugo sent me an inferior version of what I paid for. A $35 item when I paid $74
Their complaint emails are impossible to send.
*******@fruugle.com says "type message here" …but you can't.
Contact seems impossible.
Will never deal with them again
I have proof of purchase via PayPal transaction 78Y*******W*******M

They sent me a faulty product, said I had to deal with the manufacturer who were unhelpful, when I reminded them of my consumer rights they then emailed me a returns label. When I told them I didn't have a printer they said I would have to pay for the return myself. Again I reminded them of my consumer rights and they said they couldn't help me any further and would no longer be corresponding with me.