From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Extensive list of freelancers in different fields. Milestone creation and payments procedures are straightforward. However, there are two key elements that destroy the user experience for clients trying to retain freelancers:
- the platform's feature that create bids automatically for freelancers is deceptive at best. Freelancers have bid created under they name for a price that they will not honor.
- there is not a repository or drop box where freelancers can put their actual bids for the client to compare, review and choose. You end spending hours and days in chat and back-and-forth discussions with freelancers to come with a number of actual proposals from whom you can actually choose from.
Really helpful Xavier B. From (Freelancer Support) Client Support. Five star rating for the support offered by Xavier B (customer support representative).
The manager(Jake S.) gave me many kinds of supportive advice and information even though I asked about same thing several times.
He was so kind and nice during the inquiry, thank you! 👍
I have contacted customer support. Within 20 minutes, they have resolved my issue. I am very thankful to an individual 'Nicola', who supported me.
Leopold understood the issue instantly and redressed it promptly. He was professional and courteous.
Jonny, guide me perfectly about the PFP programs, and he is a great person to talk with, and I will be hoping that he will guide me like this in future as well if I require anything.
Jonny was very helpful in recruiting me and guiding me through the onboarding process for the preferred Freelancer program. They were quick to answer questions and were extremely accommodating. 10/10
The SLA Freelancing onboarding activity was well-structured, informative, and highly engaging. It provided a clear understanding of the platform's expectations, procedures, and professional standards. The session helped me gain valuable insights into how to present myself effectively to clients, manage tasks efficiently, and maintain strong communication. I appreciate the practical guidance and real-world examples shared throughout the activity, which made the experience both enriching and motivating. Looking forward to applying these learnings to grow successfully on the platform. Special thanks to Danette, he provided the information in easy way. Thanks
The team was incredibly helpful, responsive, and knowledgeable. Their support made the entire process smooth and stress-free. Highly recommended!
The experience was good, Nice and polite conversation with Russell V, he is very supportive during the verification call.
Hope was very proffesional and quick to respond in the support chat. She answered directly and in full detail.
One of best service and best support system ever I have never been this type of quick support for any other platform. I truly recommend this platform
Jonny from the Preferred Freelancer team contacted me. I was informed about the program and its rules and regulations. It also came with the necessary guidance to reach my ultimate goal. I had a great user experience working with Jonny. Thank you, Jonny.
Thanks, Preferred Freelancer team
I had an issue where my account was charged after the free trial ended, even though I didn't use any premium features. I was really stressed about the unexpected charge and negative balance, but the support agent I spoke to was incredibly kind, understanding, and quick to help. They explained everything clearly, reversed the charge as a courtesy, and made sure I was back on the free plan moving forward. I genuinely appreciate the professionalism and empathy, amazing customer service that turned a frustrating situation into a positive one. Thank you!
I had a fantastic experience during the onboarding process with Freelancer. Jonny from the support team was incredibly helpful, professional, and responsive throughout. He clearly explained everything, guided me step-by-step, and helped me get approved for the Preferred Freelancer Program. Thanks to his support, I feel even more confident and motivated to grow on this platform. I truly appreciate the care and attention Jonny gave—Freelancer is lucky to have him! Highly recommend the platform for both new and experienced freelancers.
Requested to coordinate with the freelancer as the freelancer is non-responsive. I haven't heard since then the status is still the same with the freelancer. I am gradually loosing hope with freelancer.com & it's support team.
Hello Siddique, thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team
Had a issue resolved promptly by Jake. He was polite and knowledgeable and fast in identifying and resolving the issue
Leopold is so nice and very accommodating. He did a great job addressing the concern. He even did an additional assistance.
We were able to reach a almost half way resolution however I am not satisfied with the solution you could say I settled down with freelancer for a courtesy unfair fee cancelation but with the help compared to some other places it was fine.
My onboarding experience was excellent! Danette was very friendly, professional, and clear in her communication. All the important details about the Preferred Freelancer Program were explained thoroughly, and my questions were answered patiently. The entire process felt smooth and well-organized. I truly appreciate the support and guidance provided — thank you for making this a great experience!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Freelancing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your detailed feedback, Noel. We appreciate you highlighting both the positive aspects and areas for improvement. Your concerns regarding the automatic bid feature and the repository for freelancer proposals have been forwarded to the relevant team for review.