Freelancer has a rating of 4.7 stars from 19,019 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had a great experience. Angle was friendly and helped me resolve my issue. He walked me through the steps for cancelling my membership fee and ensured my refund was processed smoothly. Overall, he made the entire process smooth and was a pleasure to talk to.
Thank you, thank you so much.
I would like to thank Russel V for his professionalism during my verification interview. He was consistently clear, polite, and friendly throughout the process. Being interviewed for verification was more involved than I initially realized, and I wasn't sure what to expect. However, Russel's approach put me at ease, allowing me to successfully complete the verification process.
I had a fantastic experience using Freelancer. Communication was smooth, and the project was completed on time and within budget. The payment system is secure, and I was always informed about the progress. Overall, a highly efficient platform that delivered quality results.
I had a chat with Heidi P.
She was very helpful and quick to respond. She identified the problem and said she would take action to resolve it for me.
Thank you!
I had a great experience with Freelancer's support. The process was smooth, and the representative, Russell V., was helpful and professional. My issue was resolved quickly, and I appreciate the prompt assistance. Would recommend!
I had an excellent and highly informative experience with Russell V. during the freelancer.com verification process. He was incredibly helpful and a genuinely kind person. The interview questions were clear and objective.
I had the pleasure of receiving assistance from Magenta, and I am beyond impressed with the level of service provided. From the very beginning, Magenta was professional, attentive, and understanding of my issue. They took the time to thoroughly explain the solution, answered all of my questions, and resolved the problem quickly and efficiently. Their patience and expertise made a stressful situation so much easier to handle.
Thank you, Magenta, for going above and beyond! I truly appreciate the outstanding support, and I am now a loyal customer because of it.
Your chat support has been excellent. I raised a couple of issues over course of the last two weeks and all of them have been resolved super fast and efficiently. Brilliant
Had a very good experience with Johnny T. Who helped to understand what rising shine freelancer. The whole interview went very well on site. I have been working with Freelance.com for many years and am really enjoying working with this platform.
I am extremely pleased with the prompt and efficient service provided by the support team in verifying my account identity. Their swift response and professionalism exceeded my expectations, ensuring a smooth and hassle-free process. I greatly appreciate their dedication and support.
Kept $26 of fees and made me ask to get a refund. Freelancer is worst solution, except for alternative. As soon as im aware of a competing service im switching
Project was incomplete as the freelancer i had hired was no longer available.
The team at freelancer helped me resolve this issues in a timely fashion.
During the interview for my verification process, Russell V. assisted me with patience and politeness. All my questions were answered quickly and precisely. Thank you, Russell.
I really like this service freelancer. Com. I got a quick solution for got problem. The support is very helpful and kind. I really enjoy communicating with them. Thank you.
Thank u, for making this easy as someone who doesnt have experience at any of this and the account. I'm so grateful because there wasn't any confusions or problems
Clear and professional. They confirmed the handover continues after the contest ends and that the prize will be released in 14 days if no issues arise.
I had a 15 min wonderful meeting with Russell V. who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even
I had a 15 min wonderful meeting with Russel who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even specific questions about what softwares I use how i engage my clients and creations. I was shocked in the beginning but understood his professionalism later on.
I had an excellent experience with Criselda, who helped me in a friendly way and solved my doubts with a lot of patience. She was really an excellent support. Thank you very much.
Great Service and great help. Was able to solve my issue instantly and was very professional. Good enough for me to take my time to write this positive review which is saying a lot.
I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.