Shannon M.

I RARELY write reviews but I am beyond upset. An employer hired me and Freelancer.com charged me a percentage of the bid price that was accepted. The employer decided to not work with me and would NOT cancel the project. I cannot reach her. I have spent weeks trying to get a reasonable reply from Freelancer. I finally got someone on live chat who told me that I had to put in a request to cancel 7 days after the expiration of the project. I was told I would not receive a refund. Then I was told that the project would automatically close after 28 days and that I will have to request a refund again and an investigation would be done. Then I was told that the fees are non-refundable. The guy on the live chat would not provide me with a contact number to speak to someone and ended the chat by simply saying he couldn't help me anymore. I am now out of money for a service I was unable to provide and Freelancer is a scam. STAY AWAY!

REPLY TO FREELANCERS RESPONSE- It has NOT been resolved. You still have my money and I have to invest the time to call back and go through the whole process 28 days after the project expired. I am not investing another freaking minute trying to resolve this. To have to wait that long after a project is cancelled to request a refund that I was told I would not get anyway is a waste of time. I will cut my losses and continue to warn everyone about Freelancer.