Shannon W.’s Reviews of Freelancer & more

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Freelancer

Freelancing

“Customer support is terrible!”

10/18/15

If you use freelancer it can be good unless you have an issue - then you're screwed! Their customer support process is useless. It is slow and they have no effort or care.

I can't make payments at the moment and it took 3+ days to get a response to which they said "must be your bank"... I waited 3 days for them to spend 7.5 seconds on the issue...

Not too mention the fact that they just bill you for services that you never ever signed up to. Thankfully I had credit card problems because when I did, I reviewed my history and saw they had billed me for some subscription plan that I had no idea about. No notification whatsoever - that's obviously how they make their money - raping an pillaging their users!

I'm really starting to hate freelancer - f----ing theives

Tip for consumers:
Don't do it - there are a number of other legitimate websites that will do the same thing, go with a site that isn't underhanded and deceiptful like Elance or Upwork

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Thank you

Jielyn L. – Freelancer Rep Over a year old

Hello, Shannon. I have checked the username you indicated but we did not find any project posted nor any transaction related to it. Would you kindly send us an email at larao@freelancer.com so we can check this? As for the payment, please note that all payments on the site are done via the Milestone Payment system which is user-initiated. The system do not, in anyway, release a payment without the employer's approval. We look forward to hearing from you. Take care!